Intelligent proof of delivery solutions that manage the last mile of complex supply chains

ePOD with intelligent workflow to support your customers' business processes

Manage the entire delivery process

1. Creating routes from orders

Orders are imported into the TranSend Order Well, including SKU-level details, due date, quantities, weights & volumes, delivery time windows and special instructions. Routes are built either by plotting stops on a map on-screen or through an automated process that selects all required orders and matches them to available vehicles. Route optimisation creates the most efficient delivery sequence for the route, saving time and mileage.  Customers are pre-notified by email or SMS on planned arrival time.

2. Vehicle checks & depot departure

Vehicle (and trailer) checks are performed on the PDA at the start and end of the day and any time you require in-between. The walk-around vehicle checks and defect reporting procedure by vehicle type complies with DVSA and FORS guidelines. Daily check sheets can be produced at any time, including roadside reporting.  Failed checks are categorised by severity and the app supports VOR processes for fixes, including vehicle change if required.  

3. Out on the road - PDA workflow

The ePOD app manages the complete delivery process, presenting the driver with simple-to-use detailed stop, customer and product information using intelligent workflow (including customer-specific special instructions) and SatNav integration. Easy-to-capture customer signature for deliveries and collections, with time, date and location. Exception management for missed deliveries, shortages and damaged stock with photographs. Customers receive accurate ETAs by email or SMS based on current location and traffic. 

4. Pass jobs to sub-contractors

Using the same TranSend ePOD app, sub-contractors and agency drivers download relevant routes on their own Android mobile devices and process jobs allocated.  The app provides drivers with all route and customer delivery information and dynamically updates route with additional drops or changes. All relevant details about a customer delivery are captured, including time, signature, photographic evidence, payment and reason for any delivery failure.

5. Back at depot

Once back at the depot, any returns and collections on the route are scanned off the vehicle, identifying returns to the warehouse, refunds to be processed and damaged items that cannot be returned to stock. End-of-day vehicles checks are completed using the app, detailing any issues to instigate process for any fixes required. Driver debriefs are automatically generated, highlighting any exceptions to be addressed such as over-mileage or missed deliveries.

6. Analytics

The analytics dashboard includes a configurable control tower that allows users to create their own high level views and KPIs. This can be set to monitor On-Time-In-Full performance, delivery time accuracy, time spent at stops, clean or rejected deliveries, depot departure, returns and alerts relating to customer, route and driver issues. A traffic-light system is used to provide on-screen alerts to incident exceptions that fall outside specified tolerances with drill-down from any exception to investigate and deal with the issue quickly. 

Supporting your Role

Planner

Build optimised routes based on orders, weights & volumes, locations, fleet size and availability, customer promise). Make changes to live routes dynamically and send the instructions straight to the driver’s PDA. Visualise jobs and allocate these to the most appropriate drivers/vehicles, in real time, using the drag and drop facility, then re-optimise the route to account for any specific drop sequence or delivery time-window.

Driver or sub-contractor

An intuitive, paperless proof of delivery app that simplifies your day and guides you through each delivery with differing customer requirements, using intelligent workflow and truck-based sat nav with live traffic data.  PDA data capture updates the back office in real time an enables customer ETA alerts. Paperless vehicle checks and time-saving automated driver debriefs reduces your time at depot.

Transport Manager

Monitor and react to operational issues as they arise, including vehicle defects. Identify where potential efficiencies can be made to improve service levels, reduce operational costs, minimise fuel usage and environmental impact as well as maximise driver utilisation. Be armed with the necessary information to improve customer service and utilisation of fleet and resources with post-delivery analysis of depot, route, driver and customer service performance.

Customer Service

Have access to real-time information before, during and after delivery via PDA updates with an immediate on-screen view of job status and progress, including ETAs. Respond to any delivery query using your customised delivery management portal.  Drill down into delivery exceptions on screen for details and photographs.  Provide customers with self-service, real-time information on the status of their own deliveries.

Director

Have access to a multi-level, real-time view of performance across the business, including at depot level.  Measure and manage information to drive business change; manage your delivery operation by exception with a dashboard configured to your own KPIs. Receive on-screen alerts to incidents that fall outside specified tolerances and drill down to details to investigate and deal with any issue quickly.

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