TranSend proof of delivery (ePOD) app and route planning – 2014 – February

Archive for February, 2014

Tardis Environmental UK

TranSend  will enable Tardis to streamline its delivery and collection operation by building and optimising routes, recording job tickets and monitoring the progress of these routes and jobs in real time.  This includes electronic proof of delivery and collection, thereby eliminating lost job tickets and ensuring that drivers are carrying out jobs correctly. They will use the TranSend integrated route planning & job management application, running on Motorola TC55 Android devices with built-in scanners.

Tardis portable toiletsTardis operates 60 vehicles covering wet waste collection, portable toilet hire, drainage services, water bowsers, waste tanks and road sweepers.  They pride themselves on excellence in service and offer a nationwide service with a 24 hour call out.

TranSend will be used to build and optimise routes based on job details to reduce mileage and better utilise driver time.  Drivers will download their allocated route for the day on their handheld device and then follow the prescribed process for deliveries and collections, including any special instructions, such as signatures and photographic evidence.

The TranSend solution provides a web-based back office management portal that will provide Tardis with complete visibility of routes and jobs in progress. Using GPS tracking from the driver’s handheld device, TranSend captures any events and exceptions that occur during the day and also manages driver compliance against their allocated route and jobs.

TranSend Solutions are experienced in the waste water sector and their routing and job management system is an excellent fit for our business ‘out of the box’. By automating ticket validation we will have accurate, real-time data to prove that jobs have been completed correctly.”

“We will be able to create different processes, according to the type of job, to ensure that each job is carried out to our specified standards. It also gives us scope to cover other business areas in the future.”

“TranSend provides us with an integrated route planning and job management from one supplier, which means we have a single point of contact for software, hardware and support. The system is easy to use for both drivers and office staff and will enable us to schedule and complete jobs more efficiently, as well as respond more quickly to our customers."

Chris Boydon, managing director, at Tardis Environmental UK

 Tardis Environmental logo


About Tardis Environmental UK:

Tardis offer a broad spectrum of services including tankered waste, portable toilet hire, high pressure jetting and CCTV drainage surveys, water bowser hire, waste tank hire and specialist plant and machinery haulage services.

Find out more about TranSend for Waste Collection & Disposal

wickes home delivery

Wickes Enhance Home Delivery Service Levels and Reduce Operating Costs by £250,000 per year with TranSend ePOD, Vehicle Tracking and Performance Management Solutions.

Wickes is one of the UK’s favourite home improvement retailers. As part of the Travis Perkins Group, its stores appeal to serious DIY customers who carry out more complex projects, and tradesmen who undertake general repairs, maintenance and improvement projects for households. These customers are more demanding in terms of service, quality and price. Wickes operate 195 stores across the UK, all offering a range of kitchens and bathrooms, which are sold through in-store showrooms supported by their Home Delivery operation.

Customer Service is Key

As a successful and growing business, Wickes recognised the need to introduce electronic, integrated operational systems in order to streamline the management of their Home Delivery process, as well as further enhance their customers’ experience in terms of being able to offer more specific, timed delivery slots and joined-up handling of doorstep delivery and queries more efficiently.

The original project focused on Electronic Proof of Delivery (ePOD) but was extended to include GPS tracking and vehicle telematics on the home delivery fleet Rob Ivers , General Manager of Wickes Home Delivery Network, was involved in selecting TranSend Solutions:

“The final decision on supplier was based on site visits and pricing. The TranSend ePOD solution did exactly what they said it would do. We have achieved major customer service enhancements from having instant, online access to customer delivery information and we can react more quickly and intelligently to customer queries. The tracking functionality means that we can also better manage customer delivery expectations and take pre-emptive action where necessary”


Reduced Operating Costs and Improved Efficiency

Through a fleet of 60 vehicles and a national distribution network of 8 depots, Wickes makes some 150,000 deliveries per year and, at its peak, delivers a kitchen every 3 minutes.

The introduction of real time electronic proof of delivery at Wickes has resulted in a 20% cut in the number of claims for incomplete delivery due to a much higher level of information accuracy – previously they did not have sufficient information from point of delivery to be able to investigate claims effectively. ePOD from TranSend manages the whole delivery and collection process, including scanning and exceptions, running on Motorola MC9000 series handheld mobile computers and Zebra handheld printers installed in all delivery vehicles.

The ePOD solution from TranSend gave us the platform to be able to check claims, confident in the proof of delivery information received. In practical terms this has saved Wickes around £250,000 per year. Wickes handle over 3000 deliveries each week which, with our previous paper-based system, was an administration nightmare. The ePOD solution has transformed the way we handle claims or queries and also reduced the man-power required.

General Manager, Wickes Home Delivery

Delivering Real Business Benefits

For Wickes, this has provided dramatic cost savings and, as importantly for them, established a platform to more effectively manage their business growth going forward through the integration and visibility of system information.

Rob Ivers explains:

“One of the benefits of working with TranSend Solutions is that they really are a ‘one-stop shop’. It was great not to have to deal with multiple suppliers and integration teams. TranSend’s CIS (Communications and Integration Server) provides complete business data integration and their ‘can-do’ attitude certainly helped us to achieve our business system goals.”

For the future, Wickes are considering how they may further streamline their business systems to provide self-service access to customer delivery information.

Rob Ivers concludes:

“The functionality provided by the integrated ePOD and tracking systems from TranSend Solutions means that we can now actively explore the next steps in developing our business systems to provide the ultimate in customer service.”