TranSend proof of delivery (ePOD) app and route planning – 2014 – March

Archive for March, 2014

OTIF delivery dashboard

TranSend Solutions Ltd have released an integrated routing and ePOD mobile data solution, designed to streamline delivery operations by planning optimum routes, monitoring the progress of each route in real time and managing the complete delivery process, including ePOD for proof of delivery and collection.

The option to deploy on standard Android devices makes TranSend an affordable solution, particularly for the smaller delivery operation, to automate the process of getting their orders scheduled, delivered and invoiced more efficiently.

David Cook, managing director at TranSend Solutions, explains the rationale behind this product development:

“We have spoken with many small and medium-size delivery operations who say that one of the main barriers to ePOD implementation, is the process of building routes to provide the necessary data to feed into a proof of delivery system. TranSend is unique in providing integrated route planning and ePOD as a single solution. All the client has to do is provide an order file and TranSend does everything else.”

TranSend is readily adopted by both drivers and office staff due to its ease of use and its ability to streamline the process from taking orders, through to getting them scheduled, delivered and invoiced.

TranSend can be deployed on rugged or Android devices, or mixed estate, where drivers download their allocated route for the day and then follow the prescribed process for deliveries and collections, including special instructions and capturing signatures, photos, etc. The Android app can be downloaded on the driver’s own device, which means that any subcontractors can user the same system.

Back at the office, TranSend provides complete visibility of the route using GPS tracking from the mobile device, capturing any events and exceptions that have occurred along the route and managing driver compliance against the planned route.

TranSend also allows the customer to design their own KPI dashboards, for real-time views of the operation in a format that is easy to visualise, understand and interrogate.

David Cook summarises:

For the smaller fleet operator, TranSend takes away the pain of route planning and allows them to optimise routes and vehicle usage, whilst improving their delivery service, including proof of delivery and collection, and ensuring that they meet customer promises.

One such example is TranSend customer Dynamic Despatch, a specialist logistics supplier to the medical device market that operates up to 20 delivery routes per day.

Andrew Edwards, managing director at Dynamic Despatch, comments:

The flexibility and ease of use of the TranSend route optimisation system means that we can plan the most effective routes taking into account orders, locations, the number of vehicles available and customer promises. Using TranSend for route optimisation and detailed delivery tracking, including ePOD, means that we can communicate even more closely with our customers and provide them with access to real-time information. We, and our customers, can see that each delivery arrives quickly and efficiently to its specified destination or recipient.

brighthousestore

Brighthouse, the leading UK rent-to-own retailer, is using TranSend ePOD from to manage deliveries and collections between its depots, stores and customers to improve customer service and drive down operational costs through automating processes.

TranSend ePOD allows Brighthouse to control what goods are delivered and collected, where and when, and by which vehicle. Real-time tracking of deliveries and collections allows them to react to exceptions, including non-delivery, providing drivers and back office staff with automated updates via Motorola MC65 rugged PDA devices.

"The TranSend solution will quickly deliver benefits to the business. With TranSend ePOD, we have full visibility of delivery activity across the business. We can already see that the system has brought efficiencies to the delivery operation, including tighter control over customer claims and delivery route changes. With multi-dimensional real-time data, we can more pro-actively manage our interaction with the customer”.

Mike Dyde, Project Manager at Brighthouse

This ePOD project will integrate processes and systems for route planning and customer orders, to help control operational costs, reduce damage claims and eliminate unnecessary paperwork and telephone calls. A pilot project at the Brighthouse Wakefield branch has already demonstrated significant operational and management benefits:

  1. Drivers spend less time in re-sequencing routes, handling manual run sheets and calls with the office.
  2. Damages and non-deliveries by reason are recorded electronically in real-time with production of each POD including photographs and notes
  3. Customer queries are handled immediately, without the need to call the driver.
  4. Delivery service questionnaires are completed at the customer delivery point eliminating the need for follow up telephone calls and manual data entry.
  5. Built-in reports and enquiries aid performance monitoring of the delivery operation.

About BrightHouse:

BrightHouse Ltd is the leading UK rent-to-own retailer. They provide high-quality, branded products to credit-constrained customers, through affordable weekly payments. With revenues of £227 million and 204,000 customers, they operate from more than 240 retail stores nationwide.

www.brighthouse.co.uk

Find out more about TranSend for Retail