TranSend proof of delivery (ePOD) app and route planning – 2015 – November

Archive for November, 2015

Robert Lee proof of delivery (ePOD)

Robert Lee DIstribtionBetter integrated and more efficient deliveries are in prospect at Robert Lee Distribution, the UK’s largest independent distributor of bathroom, kitchen and plumbing products, following the introduction of a comprehensive centralised scheduling and delivery management solution from Mapmechanics and TranSend.

TranSend are supplying tracking, electronic proof of delivery (ePOD) and route compliance; Mapmechanics are supplying Truckstops dynamic vehicle routing and scheduling.

Robert Lee distributes around 40,000 line items to retailers and merchants from a network of four national depots, using a fleet of more than 50 vehicles. Historically customers were allocated to specific depots, but the company was keen to balance deliveries more efficiently across the entire fleet, and to automate delivery planning and execution from day to day.

Robert Lee Distribution also wanted to manage deliveries in real time, replacing paper records with a more flexible, centralised ePOD system, and to be able to check route compliance and compare actual delivery performance against the plan.

With the new system in place, Truckstops will schedule deliveries across all Robert Lee depots automatically each day, taking account of delivery priorities, constraints and time windows as necessary. Using an “Output to TranSend” button within Truckstops, the company will then pass the schedules directly to the TranSend system.

TranSend is designed to manage all aspects of the delivery process, from driver log-on to customer delivery and collection and return to the depot, and has been configured precisely to Robert Lee requirements for data capture and exception reporting.

Drivers have been equipped with Zebra TC55 handheld terminals, and the Truckstops schedule is sent to these terminals each day. Drivers then use them to navigate to delivery points, capture signatures and note exceptions. The data is sent back to base wirelessly in real time for analysis, invoicing and archiving.

Deliveries are GPS-tracked via the handheld devices, and pre-delivery text alerts are sent to each customer automatically when the vehicle is a pre-set distance away. Delays or other issues are captured back at base as they occur, allowing staff to alert customers or take other appropriate action.

The record of actual routes, timings and drivers’ hours can be compared after the event with the Truckstops schedule, and parameters can be amended over time to improve the efficiency of the operation further.

Mapmechanics and TranSend have come up with an integrated package that promises to optimise use of our existing delivery fleet and provide customers with a more efficient and proactive service.

says Robert Lee Distribution operations director, Colin O’Reilly

 

 

TranSend ePOD V3 electronic proof of delivery

Version 3 of the TranSend ePOD app has a raft of new features that enable users to more pro-actively manage their delivery operation and provide a more responsive customer service:

  • Predictive ETAs: GPS tracking of the driver’s device, combined with live traffic conditions using HERE maps, provides delivery operators and their customers with more accurate updates on ETAs. This is of real benefit to customers who can track their delivery right up to the time the vehicle arrives on site.

TranSend ePOD Predictive ETA

  • Delivery Jeopardy Alerts: Driven from data captured on the driver’s device, alerts enable delivery teams to keep customers informed of any issues as they arise and better meet customer expectations, such as specified time-windows.

TranSend ePOD Delivery Jeopardy Alert

  • Vehicle Checks & Defect Reporting: Drivers can simply highlight any exceptions on their PDA to streamline the checking process and save time. A new, intelligent ‘vehicle with trailer’ check sequence generates different checks dependent upon trailer type. Checks are prompted at the start and end of the day and also if a trailer is swapped during the day. End-of-day reports, showing defect with photos, complies with DVSA guidelines.

Vehicle Checks App

 

  • Incident App: The recording process is prompted by the driver’s PDA; details are entered and an automated message is sent to the transport office. The incident logging location is recorded, together with any witness details and relevant photos.
  • 2-Way Messaging: In addition to generating delivery alert messages, TranSend ePOD enables 2-way messaging between drivers and the back office, with acknowledgement checks to validate receipt. Bulk messages can be sent to defined groups, forward messages can be scheduled and attachments can be included, such as images or fitting instructions.

TranSend ePOD 2-way messaging

"TranSend customers are seeing real efficiency, time and cost-saving benefits from being able to manage their deliveries and jobs by exception. TranSend removes manual processes and provides accurate, real-time information at your fingertips, so that our users can offer a more responsive service to their customers. The new functionality in Version 3 of TranSend ePOD provides users with a truly intelligent delivery management solution, spanning proof of delivery & collection (ePOD), route compliance, vehicle checks and trailer management - all driven from the driver’s device.”

comments David Cook, managing director at TranSend Solutions Ltd