TranSend electronic proof of delivery (ePOD) is just one element of an integrated delivery management solution that gives our clients full visibility of the entire delivery process:
1. Creating routes from orders, route planning & optimisation
Orders are imported into the TranSend Order Well, including SKU-level details, due date, quantities, weights & volumes, delivery time windows and special instructions. Routes are built either by plotting stops on a map on-screen or through an automated process that selects all required orders and matches them to available vehicles. Optimisation creates the most efficient delivery sequence for the route, saving time and mileage. Customers are pre-notified by email or SMS on planned arrival time. Routes can be exported back to support the picking process.
Vehicle (and trailer) checks are performed on the PDA at the start and end of the day and any time you require in-between. The walk-around vehicle checks and defect reporting procedure by vehicle type complies with DVSA and FORS guidelines. Daily check sheets can be produced at any time, including roadside reporting. Failed checks are categorised by severity and the app supports VOR processes for fixes, including vehicle change if required. As part of the vehicle loading process, items can be scanned on to check that all items have been loaded onto the correct vehicle.
Using the same TranSend app, sub-contractors and agency drivers download relevant routes on their own Android mobile devices and process jobs. The app provides drivers with all route and customer delivery information and dynamically updates route with additional drops or changes. All relevant details about a customer delivery are captured, including time, signature, photographic evidence, payment and reason for any delivery failure.
4. Out on the road – PDA workflow
The ePOD app manages the complete delivery process, presenting the driver with detailed stop, customer and product information (including customer-specific special instructions) and SatNav integration. Easy-to-capture customer signature for deliveries and collections, with time, date and location. Exception management for missed deliveries, shortages and damaged stock with photographs. The process is simple to use for the driver, with tailored workflow configured by individual stop or customer. Real-time information and alerts provided to back office. Customers receive accurate ETAs by email or SMS based on current location and traffic. Two-way messaging between the driver and back office includes acknowledgement checks and file attachments.
Once back at the depot, any returns and collections on the route are scanned off on the vehicle, identifying returns to the warehouse, refunds to be processed and damaged items that cannot be returned to stock. End-of-day vehicles checks are completed using the app, detailing any issues to instigate process for any fixes required. Driver debriefs are automatically generated, highlighting any exceptions to be addressed such as over-mileage or missed deliveries.
6. Analysis of delivery operation
The dashboard includes a configurable control tower that allows users to create their own high level views and KPIs in real-time. This can be set to monitor On-Time-In-Full performance, delivery time accuracy, time spent at stops, clean or rejected deliveries, depot departure, returns and alerts relating to customer, route and driver issues. A traffic-light system is used to provide on-screen alerts to incident exceptions that fall outside specified tolerances with drill-down from any exception to investigate and deal with the issue quickly. Jeopardy Alerts allow delivery teams to keep customers informed of any issues as they arise.