TranSend proof of delivery (ePOD) app and route planning – Customer news

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FORS AssociatesThe latest release of the TranSend app makes it easier for organisations to achieve and maintain FORS accreditation and includes detailed vehicle and trailer checks, defect reporting & management, incident and accident reporting – all supported by two-way messaging for communication and document sharing.

Data captured by the driver’s PDA generates an intelligent back-office workflow to monitor and manage vehicle and driver safety, including VOR status with full history of defect maintenance.

TranSend route planning and optimisation help operators to ensure that the safest, most efficient vehicles and routes are used and that routes are adhered to unless relevant authority is provided.

David Cook, managing director, comments:

“TranSend already work with a number of FORS-accredited operators and, as an associate, our aim is to make it easier for other FORS members to ensure that their delivery fleet is being run safely, as efficiently as possible and in an environmentally sound manner with the TranSend app, route management and intelligent workflow processing.”

“We are delighted that TranSend Solutions has joined us as a FORS Associate, offering our members an exclusive discount. We look forward to working with them to help our members run safer, more efficient fleets,” said Paul Wilkes, FORS Business Services Manager.

About FORS 

The Fleet Operator Recognition Scheme (FORS) is a voluntary accreditation scheme established in 2008. It is open to UK and non-UK fleet operators, and to the organisations who award contracts to those operators. With over 4,500 members, FORS is now well-established as the go-to accreditation scheme for best practice. For more information visit www.fors-online.org.uk

 

About FORS Community Partnership

FORS is managed by the FORS Community Partnership, comprising:

  • AECOM – a trusted FORS delivery partner and global consultancy
  • Chartered Institute of Logistics and Transport – the independent and highly respected professional Institute
  • Fleet Source – the specialist fleet services support organisation responsible for auditing

The Partnership’s blend of commercial and industry based organisations is fully aligned with the safety, efficiency and environmental values of FORS.  All three have a long association with FORS, over many years contributing to; the development of the Standard; the implementation of systems and scheme support; and the delivery of training and audit quality assurance.

 

Route planning

As well as fully-automated building of optimised routes, TranSend’s integrated route planning and dynamic route builder gives you the option to manually create and amend routes from order details at any time prior to delivery.

Orders passed through from  your order management system are held in the Route Builder order well. Routes can be built by dragging and dropping orders onto a new or existing route which can either be viewed as a list or in map view.

Dynamic Route Planning

 

  • Planners can visualise allocated and un-routed orders for a given date range, including details of location, time-windows and make planning decisions based on vehicle location and available capacity.
  • Whether routes have been created in TranSend or have been imported from and external system, this also allows orders to be moved from one route to another, or simply removed from a route and put back in the order well for future planning.
  • Routes can be modified with new orders for deliveries or collections while the driver is out on the road, where updated stops and instructions are automatically pushed to the driver’s device.

Route Management   Download datasheet: TranSend Route Management

 

 

 

 

 

 

 

 

 

 

 

 

 

PJH Group delivery vehicles

PJH Group has implemented TranSend’s electronic proof of delivery (ePOD) app and back office system to offer its retail and construction clients a premium delivery service, including accurate ETAs and real-time ‘track n trace’ access via a customer portal.

Since 1972 PJH have sourced and supplied bathrooms, kitchens and appliances to customers throughout the UK; from large multi-site retailers to independent retailers; from builders merchants to house builders. PJH operate a fleet of over 100 vehicles across 4 depots and supply over 10,000 products every day.

The TranSend ePOD app is deployed on Zebra TC75 rugged devices and uses routes generated from an Epicor ERP system, to simplify delivery processing for PJH drivers and to generate real-time delivery intelligence.

  • TranSend ePOD includes driver vehicle and trailer checks with integrated CoPilot sat-nav instructions that adapt to trailer type.
  • Product and delivery data is captured by the driver scanning products on and off the vehicle, providing full traceability of items delivered, returned or rejected and identifies any exceptions at pallet, outer or product level for accurate and timely returns management and processing.
  • ETA’s are calculated based on current position, average speed and the road network, keeping PJH customers updated with accurate delivery times.
  • For ‘cash on delivery’ (COD) customers, TranSend ePOD includes full instructions for the driver, including contacts, credit information, amount and payment method. Any variation in payment amount can be authorised, where necessary, using a security pin. Amounts collected by card, cash or cheque are shown on the driver end-of-day debrief for ease of reconciliation.

Andy Dunn, Head of Transport at PJH Group, comments:

Our customers perceive the final part of our service as the most important, because the delivery of products is often the area which can have the greatest impact on their day. At PJH, we continually invest to improve our service levels across all areas and TranSend ePOD now underpins our aim to deliver 100% of product, on time every time and provides us with real-time visibility of stock in transit, provides customers with accurate ETAs and simplifies the process for drivers, including payment collection.

PJH Group logo

 

 

 

 

More about PJH Group: www.pjh.uk

 

 

 

Henderson Foodservice

 

 

 

 

 

 

 

 

 

 

 

 

The Henderson Group has deployed TranSend electronic proof of delivery (ePOD) on 120 Zebra TC55 Android devices across its Wholesale and Foodservice businesses.

The new delivery management solution provides The Henderson Group with a centralised delivery portal across the entire delivery operation and is integrated with their WMS and route planning systems to provide a single view of all delivery data, which means that Control Centre staff no longer need to navigate multiple systems and screens.

The TranSend app allows The Henderson Group to manage the entire driver’s day from log-on and depot departure through to depot return and driver debrief.  This includes:

  • Login checks to verify drivers against routes
  • Workflow to handle variable customer delivery requirements such as Drop & Go, Drop & Lock, COD, etc.
  • Dynamic updates with new driver tasks/deliveries throughout the day.
  • Recording uplifts, handling credits and split-cases.
  • Two-way messaging between the driver and back office.
  • Recording of notes and photographs against each delivery, available in real time to the back office for immediate debrief and to speed up any credit due.
  • Vehicle checks and defect reporting.
  • Delivery asset tracking and balance management for cages, milk crate dollies, etc.

The Henderson Group are committed to ensuring that their customer supply chains is as efficient and cost-effective as possible. TranSend ePOD has been implemented to support this aim with comprehensive, real-time visibility and tracking of deliveries.

With the new TranSend ePOD system, The Henderson Group are already seeing operational benefits:

  • A configurable, real-time back office dashboard view, tracking all vehicles and deliveries at any time.
  • ETAs, updated in real time.
  • Real-time exception alerts for proactive management of the delivery process, including temperature tolerance.
  • Accurate credit calculation for exceptions and returns, including catch weight foods and split cases for cash-on-delivery or immediate invoicing.
  • Enhanced vehicle checks, with intelligent walk-round sequence and full defect reporting.

Pat McGarry, Logistics Director at The Henderson Group, explains how TranSend ePOD supports their plans for service excellence:

We wanted an ‘out-of-the-box’ solution that was simple and intuitive to use for our own and any agency drivers, with the depth of workflow functionality to manage customer-specific requirements at each stop and down to product detail level for variables such as temperature and weights. TranSend enables us to provide a more flexible and efficient delivery service across both our Wholesale and Foodservice businesses with real-time information that enables us to pro-actively manage our delivery process.

Henderson Group

 

 

 

About The Henderson Group:  

  • Henderson Group is a local business and run by Martin and Geoffrey Agnew achieving 91st place on the latest 2016 Sunday Times HSBC Top Track 100 league table of the U.K’s private companies.
  • Henderson Group is ranked 6th in the Ulster Business Top 100 Companies 2016.
  • The Group owns the SPAR, EUROSPAR, VIVO, VIVOXTRA and VIVO Essentials franchises in Northern     Ireland.
  • Four companies make up the Group – Henderson Wholesale, Henderson Retail, Henderson Group Property and Henderson Foodservice.
  • Henderson Wholesale has been distributing food and grocery-related products to the convenience retail sector for over 100 years and is the largest operator of its kind in the country, supplying 422 stores.
  • The Group is committed to sourcing local fresh foods from farmers, growers and suppliers, with over 75% of fresh products sourced on the island of Ireland.
  • Henderson Retail owns and operates 79 SPAR and EUROSPAR stores in Northern Ireland.
  • Henderson Foodservice is a market leading supplier to the catering industry, providing a vast range of products to hotels, schools, restaurants etc. across Ireland.
  • Operating out of its head office in Mallusk, the Group employs 3,017 employees across Northern Ireland.
  • Multi award winning Henderson Group claimed Belfast Telegraph ‘Company of the Year’ 2016 ; Henderson Retail, Retail Industry Awards ‘Community Retailer of the Year’; Henderson Wholesale, Ulster Grocer Best Marketing Campaign, and Business in the Community ‘Community Impact Champion 2016’, for its defibrillator campaign; Henderson Foodservice, Deloitte Best Managed Company and Investors in People Silver accreditation, to name a few.

www.henderson-group.com

Canute Logistics ePOD

Canute Logistics has gone live with its first project to deploy TranSend electronic proof of delivery (ePOD), as part of a company-wide initiative to review its core delivery and planning systems.

Canute Logistics provides a nation-wide distribution service through 14 locations and operate around the clock to co-ordinate movements between Distribution Centres, manufacturers, wholesalers and retailers. The company has built a reputation for innovation and flexibility, working in partnership with clients. The new ePOD system supports Canute’s aim to strengthen its competitiveness through greater efficiency, flexibility and real-time information visibility.

The ePOD system from TranSend provides real-time location tracking and order status throughout the day. The PDA device provides the driver with detailed instructions for each stop to manage deliveries and collections and any delivery assets using the ePOD app.

In the back office, this real time information provides Canute and its clients with detailed information such as estimated time of arrival, the route taken and confirmation that the consignment has been delivered with signature, time and date stamp.

This high level visibility enables Canute to be proactive, make tactical decisions quickly and keep customers better informed. Clients can also track where their consignments are at any time during the delivery cycle.

Alan Ringrose, Systems Optimisation Manager at Canute, comments:

“TranSend ePOD has taken away the driver’s’ manual workload and effectively manages their day. We now have real-time access to accurate delivery information instead of waiting for the driver to return to depot. With seamless, two-way interfaces with our route planning and telematics systems, we have the benefit of an integrated solution comprising the best applications for each function.”

“The back office dashboard enables us, and our clients, to monitor real time delivery activity and service levels against the route plan, which gives us improved customer service reporting using live information. As our systems evolve, TranSend ePOD is core to our competitive advantage in being able to offer a highly functional, flexible and cost-effective delivery management solution to our clients”.


www.canutelogistics.com

Caulfield Transport ePOD

Caulfield Transport has selected TranSend electronic proof of delivery (ePOD) and integrated route planning to automate their delivery operation, remove paper processes, plan routes more efficiently, manage tasks, track activity and provide real-time visibility of deliveries in progress.

Caulfield Transport specialise in the distribution of white goods in Ireland, delivering to wholesalers and consumers for leading manufacturers, including BSH, Dimpco, Expert, Electrolux, Euronics, Fisher & Paykel, Hoover Candy, Indesit, KAL, Miele, Origo, Shomar, Whirlpool, Walker and Waterford Stanley.

In order to improve operational efficiency and to enable more accurate and timely invoicing, Caulfield has chosen TranSend to replace its paper docket process with accurate, real-time data that eliminates the need for duplication, manual sorting of orders into routes and document scanning.

TranSend are supplying delivery tracking, electronic proof of delivery (ePOD), route planning, optimisation and compliance for a fleet of 70 vehicles operating from Caulfield’s depots in Dublin and Cork. The system includes a supplier portal to provide manufacturers with online access to POD information and planned delivery dates, as well as a custom POD report to include supplier-specific information and terminology with the optional capture of ‘customer own paperwork’.

With TranSend, Caulfield Transport will benefit from:

  • Dynamic Route Builder, which provides a graphical view of the planning process and order allocation with the ability to drag and drop orders onto any route.
  • A flexible, user-friendly ePOD app provides route information and step-by-step instructions for each stop, capturing all data and events, including signatures and photos.
  • Customer pre-delivery notification by email and SMS, reducing time wasted on cancelled deliveries and improving customer service.
  • Apps for enhanced vehicle checks compliance and incident recording ensure that detailed data is captured and acted upon.
  • Integration with Blue Tree telematics will enable driver behaviour information to be viewed in the TranSend back office system.

Fintan Caulfield, Managing Director at Caulfield Transport, comments:

“Our business is founded on the quality of our delivery service and our response to customers. With TranSend we have a system that will optimise routes and the utilisation of our fleet, reduce admin costs and enable us to invoice more accurately. We can now offer white goods suppliers and their customers a more efficient and transparent delivery service – all of which helps us to confidently compete for new delivery contracts.”

Caulfield Transport ePOD

 

 

 

 

 

 

 

www.caulfieldtransport.com

TranSend ePOD V3 electronic proof of deliveryThe The UK Logistics Confidence Index H1 2016, by Barclays and Moore Stephens*, indicates that industry confidence is at a four-year low, although the industry is investing in technology and value added services to cope with customer pressure for lower prices while competition and costs rise – as reported by Logistics Manager.

One interesting statistic cited is that the main source (62%) of new business in the past six months has been as a result of new customers switching from other service providers. See full report.

This highlights the need for delivery operations to be as competitive as possible to both win new business and retain existing clients.

The report also points out that, according to respondents:

  • Pressure from customers to cut prices has overtaken driver and skills shortages as the key challenge in the next six months.
  • New technologies, automation and supply chain innovations are seen as critical to help logistics operators work smarter and improve margins.

The key for successful delivery operators is to be able to offer the right mix of flexibility and customer service at the lowest cost.

* The UK Logistics Confidence Index H1 2016, by Barclays and Moore Stephens

pharmaceutical products

A growing business, with a turnover in excess of £140 million, Ethigen Limited has established itself as one of the leading pharmaceutical distributors in the UK with a head office depot in Glasgow and many other depots across the UK.

EthigenEthigen has implemented the TranSend proof of delivery (ePOD) app on Zebra TC55 Android Touch devices to manage their deliveries to pharmacies across the UK using their own fleet of 60 vehicles, supplying retail pharmacies with a twice daily delivery and collection service in Scotland and a daily delivery and collection service to the rest of the UK.

Challenge

Ethigen supplies pharmacies with a wide range of generic and branded over the counter (OTC) and prescription medicines, including controlled drugs.

Ethigen prides itself on the service levels and reliability it offers to pharmacies, including meeting any specified delivery time-windows.

When loading vehicles for the route each day, their drivers had no way of validating that all the correct boxes were loaded, which meant boxes being missed or going out with the wrong driver.

All delivery and collection processes were manual which meant drivers having to handle paperwork for proof of delivery, returns and collections. In addition, for drops that include controlled drugs, those specific boxes have to be validated by the pharmacist.

In order to deal with any customer queries or changes to a route, the back office would have to call the driver to check his location and details of the delivery status.

Ethigen pharmacyFor regulatory control, Ethigen needed a proof of delivery (ePOD) system that would provide secure tracking of products, including controlled drugs, from loading onto vehicles to the point of delivery to the Pharmacies, ensuring that the right products would reach the right person at the right time and to provide instant feedback on any delivery issues as they arise.

 

 

Solution

TranSend ePOD has replaced all paper-based processes from vehicle loading to signature capture at the point of delivery to the pharmacist, feeding real-time data into the back office system, confirming recipient ID with time and date stamp.

Drivers use the TranSend app to scan boxes onto their vehicle, sign for any controlled drugs on the load and to confirm their load prior to departure.

Martin McKean, IT Manager at Ethigen, explains how TranSend ePOD load-scanning has transformed the loading process:

The system removes loading errors and saves drivers vast amounts of time if they are missing a box on a load. Rather than having to unload to check what is missing, load scanning with the PDA reconciles with the route plan. The driver is alerted to any missing boxes, the order type and where to locate in the warehouse.

At each stop, the TranSend ePOD app provides the driver with the necessary prompts based on product type to confirm relevant delivery checks and any validation required from the pharmacist.

Martin, continues:

Our drivers receive detailed instructions specific to each drop via the PDA, including the procedure for validating receipt of controlled drugs. This makes the delivery process straightforward and means that any driver can take up a route and follow the drop sequence – particularly useful for new and temporary drivers.

Ad-hoc collections can be allocated to drivers via their PDA during the day with their route adjusted from the back office. The system also manages returns by capturing release authorisation from the pharmacist and tracking items through to acceptance back at the depot, providing a complete and visible audit trail.

For managers and customer service staff, the TranSend web-based back office system provides complete visibility of all deliveries and collections using GPS tracking from the driver’s device, capturing any events and exceptions as they occur along the route.

Martin explains:

The accuracy of delivery information in real time has speeded up our customer service response. Our team can immediately see where drivers are and deal with customer queries on ETAs.

Results

With TranSend ePOD, Ethigen benefits from:

  • Managing the driver’s day using a single device
  • Time saving in accurate vehicle loading
  • Time and cost-savings by the removal of paper processes
  • Increased customer satisfaction in meeting time delivery windows, handling queries and providing updates on ETA
  • A validated audit trail of all deliveries and collections
  • Improved process management for controlled drugs
  • Back office alerts to any delivery issues for quick resolution
  • Accurate delivery information has speeded up invoicing and reduced payment queries
  • An intuitive proof of delivery app that can be used by any driver, including agency drivers

Martin comments on the overall project:

TranSend were able to provide us with the depth of functionality we need to manage our controlled deliveries and collections with complete visibility of goods in transit. As a growing business, TranSend enables us to better manage our delivery performance and provide a more efficient service to our customers. The TranSend project management team were meticulous in keeping our project on track to achieve the right solution first time.

www.ethigen.co.uk

ProCam vehicles ePOD and route planning

ProCam ePODProCam has selected TranSend integrated route planning and electronic proof of delivery (ePOD) deployed on Android devices to remove paperwork, plan the most efficient routes, automate the delivery management process and provide ProCam with real-time visibility of their customer deliveries.

ProCam is a national agricultural chemical distribution and agronomy group comprising a network of 16 regional businesses that provide the UK’s top producers with crop protection products and advises farmers on how to get the most out of their crops through better production management methods. ProCam’s business has seasonal peaks and regional variations in supply as well as specific delivery compliance requirements for hazardous products. In addition to managing routes and deliveries more efficiently, ProCam needed an ePOD system that could manage the driver’s day from a single device, including ad-hoc deliveries, vehicle checks and incident reporting.

TranSend are supplying tracking, electronic proof of delivery (ePOD), route planning, optimisation and compliance for their fleet of 80 vehicles operating from their regional sites.

Orders are generated from their IFS order management system and from then on TranSend handles the route building, planning and optimisation, taking into account any specific customer delivery instructions and time-windows.

Deployed on Android smartphone devices, the TranSend ePOD app will present drivers with their route for the day with step-by-step instructions for each stop, including site-specific delivery instructions, signature capture and recording of any events or exceptions as they arise.

Once out on the road, data captured by the TranSend app will provide the back office with complete, real-time visibility of each route, highlighting any exceptions as they occur, so that ProCam can respond quickly to any customer queries.

Importantly for ProCam, from a health and safety perspective, the TranSend app enables comprehensive, configurable vehicle safety checks, plus detailed incident and accident reporting.

TranSend are providing us with a fully integrated route planning and ePOD solution which will enable us to plan the most efficient routes for deliveries and provide a more efficient and proactive service, with a real-time view of the progress of each route and driver. The additional benefit of vehicle checks and incident reporting on the TranSend app means that we can easily and cost-effectively manage the drivers’ day on a single mobile device.

comments Nathan Sheppard, Group ICT Director at ProCam

www.procam.co.uk

 

Reason 1: Improved Delivery Accuracy

Customer-specific stop details ePODBecause TranSend ePOD can be configured with a different workflow for each stop, down to product type level, it makes it easy for any driver to make accurate deliveries and collections with detailed prompts provided every step of the way.

With TranSend, once a driver has downloaded his route, he receives simple, step-by step instructions via his mobile device. All activity is tracked in real time, keeping the back office informed of job status, driver location and any events that occur on the route, including proof of delivery.

It removes the need for the driver to follow detailed paperwork and ensures that products and services are delivered according to specific customer requirements, with all activity tracked in real time.

“For our drivers TranSend is extremely easy and intuitive to use. Importantly, TranSend can handle all of our very specific customer requirements with workflow configured to provide the driver with detailed instructions at each stop by customer, by contract and by product.”  Mark Leonard, Group Operations Director at Palmer and Harvey

 

Deliveries and collections are handled accurately, whether by your own drivers, sub-contractors or agency drivers and no matter what mobile device they use.

Real time updates from the PDA to the back office with accurate delivery information allows you to improve cash-flow by enabling faster billing against confirmed deliveries.

“Having immediate and indisputable proof of any delivery exceptions at the customer site helps us to invoice accurately and thereby reduce late payments and credits.”  Trevor Edden, Managing Director at TWE Haulage

 

Reason 2: Improved Customer Service

JeopardyAlert-proof-of-delivery-ePODCommercial customers expect the same level of service as consumers in terms of delivery time-windows, which is a challenge for some delivery operations.

TranSend ePOD provides full visibility of the delivery operation, tracking actual routes against plan, with predictive ETAs and Jeopardy Alerts.

This means that our clients can provide their customers with accurate updates on delivery status.

“The adoption of TranSend ePOD provides our Members with real value through transparency of information as it happens; it replaces manual POD processing with indisputable and immediate electronic proof of delivery; it enables immediate response to customer queries; it manages and monitors compliance with customer service levels. All of which saves time, improves performance and reduces operational costs.” Mark Duggan, Managing Director at TPN

Any issues that arise at each stop are recorded via the driver’s PDA, including photographs and signatures which enables the back office to deal with any delivery issues, such as damages and shortages, as soon as they arise and take corrective action immediately.

“Being able to provide sub-contractors with the same TranSend functionality on their own devices, means that we can more effectively monitor and manage the costs of all deliveries whilst providing our customers with excellent service and response times whether we use our own drivers or a third party.” Bob Ashley, UK Logistics Manager at Barwick Bathroom Distribution LLP

 

Find out more about TranSend electronic proof of delivery (ePOD)

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