TranSend proof of delivery (ePOD) app and route planning – Customer news

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Debono foods chefs ingredients

Specialist food supplier, Debono, has selected TranSend’s electronic proof of delivery (ePOD) app and integrated route planning to underpin their premium delivery service for foodservice clients, including vehicle checks, temperature recording and payment handling.

Debono Foods

Debono supplies to restaurants, hotels gastropubs, delis and specialist catering businesses in London and the South East and offer next-day delivery six days a week.

Routes will be generated using order data from Debono’s Intact IQ ERP system and optimised in TranSend. The TranSend ePOD app will be deployed on Android devices with customer-specific workflow to remove paper processes and manage the drivers’ day.

Gareth Allen, Debono Foods owner, comments:

“Our reputation stands on delivering excellent customer service and TranSend will enable us to have real-time visibility of our delivery process, improve delivery accuracy and efficiency and provide our customers with a more pro-active service”.

About Debono Foods:

Debono Foods is a specialist supplier of high quality foods and key ingredients to chefs in London and the South East. They provide an extensive range of ambient goods, chilled foods and specialist ingredients from all around the world.

www.debonofoods.com

Supply Chain Excellence awards 2017

TranSend Solutions has been shortlisted with customer Palmer and Harvey as a finalist for the Technology Award in the 2017 Supply Chain Excellence Awards. These awards recognise and reward organisations around the world that demonstrate excellence in their supply chain operations.

The Technology awards goes to a business who has demonstrated that their use of technology has had direct and quantifiable benefit to the supply chain.

Palmer and Harvey has revolutionised the precision of their fulfilment service to customers by implementing a single proof of delivery (ePOD) app, deployed on Zebra TC75 rugged devices, and back office system to consolidate a multi-party distribution operation where deliveries and collections, with individual special requirements for different parties, can be handled on each route.

The winners of the 2017 Awards will be revealed in front of more than 600 industry leaders at London’s Park Lane Hilton on Tuesday, 14th November.

Read more about Palmer and Harvey’s project with TranSend ePOD

HomeandRetail-LongTruck-770x282

Home and Retail, specialist transport and warehousing partner for furniture retailers, has selected TranSend’s electronic proof of delivery (ePOD) app to manage their premium delivery service to both home and retail premises in the UK and Ireland, simplifying the process for drivers and providing real-time tracking of deliveries.

Home and Retail provides a white glove delivery service for many retail furniture clients including  House of Fraser, Dunelm, Heal’s and Natuzzi Italia, operating a fleet of 35 vehicles from 5 depots across the UK.

The TranSend ePOD app will be deployed on Samsung Galaxy Xcover4 Android devices and integrated with CoPilot for sat nav to provide drivers with step by step instructions, specific to each retailer’s requirements for delivery and assembly, including exchange of goods as required and managing collections for return to supplier or disposal.  TranSend route compliance monitors the route plan against actual performance and, in the back office, transport management and customer service teams receive real-time alerts to deal pro-actively with any issues as they arise.

Home and Retail use Ortec route planning and optimisation and TranSend will integrate with their operational system to share route and delivery information. All goods will be tracked from the point of collection or receipt to the point of delivery and information, including updated ETAs, made available to retailers, suppliers and manufacturers via a dedicated Customer Access website.

Modestas Kuzas, Director at Home and Retail, comments:

“Home and Retail take enormous pride in providing a professional end to end, fully integrated stockholding and delivery solution for furniture retailers as their chosen representative for the final stage of the consumer’s purchase experience.

Our reputation stands on delivering excellent customer service and TranSend will provide us and our clients with real-time visibility of the delivery and collection process, improve delivery accuracy and efficiency and provide our retail clients with a more pro-active service for their customers.”

 

About Home and Retail:

Home and Retail are the largest privately owned fully in-house, nationwide, white glove furniture delivery service in the UK and Ireland. Their unrivaled service includes two-man delivery, one-man delivery, the delivery of small items and pick and pack operations.

 

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FORS AssociatesThe latest release of the TranSend app makes it easier for organisations to achieve and maintain FORS accreditation and includes detailed vehicle and trailer checks, defect reporting & management, incident and accident reporting – all supported by two-way messaging for communication and document sharing.

Data captured by the driver’s PDA generates an intelligent back-office workflow to monitor and manage vehicle and driver safety, including VOR status with full history of defect maintenance.

TranSend route planning and optimisation help operators to ensure that the safest, most efficient vehicles and routes are used and that routes are adhered to unless relevant authority is provided.

David Cook, managing director, comments:

“TranSend already work with a number of FORS-accredited operators and, as an associate, our aim is to make it easier for other FORS members to ensure that their delivery fleet is being run safely, as efficiently as possible and in an environmentally sound manner with the TranSend app, route management and intelligent workflow processing.”

“We are delighted that TranSend Solutions has joined us as a FORS Associate, offering our members an exclusive discount. We look forward to working with them to help our members run safer, more efficient fleets,” said Paul Wilkes, FORS Business Services Manager.

About FORS 

The Fleet Operator Recognition Scheme (FORS) is a voluntary accreditation scheme established in 2008. It is open to UK and non-UK fleet operators, and to the organisations who award contracts to those operators. With over 4,500 members, FORS is now well-established as the go-to accreditation scheme for best practice. For more information visit www.fors-online.org.uk

 

About FORS Community Partnership

FORS is managed by the FORS Community Partnership, comprising:

  • AECOM – a trusted FORS delivery partner and global consultancy
  • Chartered Institute of Logistics and Transport – the independent and highly respected professional Institute
  • Fleet Source – the specialist fleet services support organisation responsible for auditing

The Partnership’s blend of commercial and industry based organisations is fully aligned with the safety, efficiency and environmental values of FORS.  All three have a long association with FORS, over many years contributing to; the development of the Standard; the implementation of systems and scheme support; and the delivery of training and audit quality assurance.

 

Route planning

As well as fully-automated building of optimised routes, TranSend’s integrated route planning and dynamic route builder gives you the option to manually create and amend routes from order details at any time prior to delivery.

Orders passed through from  your order management system are held in the Route Builder order well. Routes can be built by dragging and dropping orders onto a new or existing route which can either be viewed as a list or in map view.

Dynamic Route Planning

 

  • Planners can visualise allocated and un-routed orders for a given date range, including details of location, time-windows and make planning decisions based on vehicle location and available capacity.
  • Whether routes have been created in TranSend or have been imported from and external system, this also allows orders to be moved from one route to another, or simply removed from a route and put back in the order well for future planning.
  • Routes can be modified with new orders for deliveries or collections while the driver is out on the road, where updated stops and instructions are automatically pushed to the driver’s device.

Route Management   Download datasheet: TranSend Route Management

 

 

 

 

 

 

 

 

 

 

 

 

 

PJH Group delivery vehicles

PJH Group has implemented TranSend’s electronic proof of delivery (ePOD) app and back office system to offer its retail and construction clients a premium delivery service, including accurate ETAs and real-time ‘track n trace’ access via a customer portal.

Since 1972 PJH have sourced and supplied bathrooms, kitchens and appliances to customers throughout the UK; from large multi-site retailers to independent retailers; from builders merchants to house builders. PJH operate a fleet of over 100 vehicles across 4 depots and supply over 10,000 products every day.

The TranSend ePOD app is deployed on Zebra TC75 rugged devices and uses routes generated from an Epicor ERP system, to simplify delivery processing for PJH drivers and to generate real-time delivery intelligence.

  • TranSend ePOD includes driver vehicle and trailer checks with integrated CoPilot sat-nav instructions that adapt to trailer type.
  • Product and delivery data is captured by the driver scanning products on and off the vehicle, providing full traceability of items delivered, returned or rejected and identifies any exceptions at pallet, outer or product level for accurate and timely returns management and processing.
  • ETA’s are calculated based on current position, average speed and the road network, keeping PJH customers updated with accurate delivery times.
  • For ‘cash on delivery’ (COD) customers, TranSend ePOD includes full instructions for the driver, including contacts, credit information, amount and payment method. Any variation in payment amount can be authorised, where necessary, using a security pin. Amounts collected by card, cash or cheque are shown on the driver end-of-day debrief for ease of reconciliation.

Andy Dunn, Head of Transport at PJH Group, comments:

Our customers perceive the final part of our service as the most important, because the delivery of products is often the area which can have the greatest impact on their day. At PJH, we continually invest to improve our service levels across all areas and TranSend ePOD now underpins our aim to deliver 100% of product, on time every time and provides us with real-time visibility of stock in transit, provides customers with accurate ETAs and simplifies the process for drivers, including payment collection.

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More about PJH Group: www.pjh.uk

 

 

 

Henderson Foodservice

 

 

 

 

 

 

 

 

 

 

 

 

The Henderson Group has deployed TranSend electronic proof of delivery (ePOD) on 120 Zebra TC55 Android devices across its Wholesale and Foodservice businesses.

The new delivery management solution provides The Henderson Group with a centralised delivery portal across the entire delivery operation and is integrated with their WMS and route planning systems to provide a single view of all delivery data, which means that Control Centre staff no longer need to navigate multiple systems and screens.

The TranSend app allows The Henderson Group to manage the entire driver’s day from log-on and depot departure through to depot return and driver debrief.  This includes:

  • Login checks to verify drivers against routes
  • Workflow to handle variable customer delivery requirements such as Drop & Go, Drop & Lock, COD, etc.
  • Dynamic updates with new driver tasks/deliveries throughout the day.
  • Recording uplifts, handling credits and split-cases.
  • Two-way messaging between the driver and back office.
  • Recording of notes and photographs against each delivery, available in real time to the back office for immediate debrief and to speed up any credit due.
  • Vehicle checks and defect reporting.
  • Delivery asset tracking and balance management for cages, milk crate dollies, etc.

The Henderson Group are committed to ensuring that their customer supply chains is as efficient and cost-effective as possible. TranSend ePOD has been implemented to support this aim with comprehensive, real-time visibility and tracking of deliveries.

With the new TranSend ePOD system, The Henderson Group are already seeing operational benefits:

  • A configurable, real-time back office dashboard view, tracking all vehicles and deliveries at any time.
  • ETAs, updated in real time.
  • Real-time exception alerts for proactive management of the delivery process, including temperature tolerance.
  • Accurate credit calculation for exceptions and returns, including catch weight foods and split cases for cash-on-delivery or immediate invoicing.
  • Enhanced vehicle checks, with intelligent walk-round sequence and full defect reporting.

Pat McGarry, Logistics Director at The Henderson Group, explains how TranSend ePOD supports their plans for service excellence:

We wanted an ‘out-of-the-box’ solution that was simple and intuitive to use for our own and any agency drivers, with the depth of workflow functionality to manage customer-specific requirements at each stop and down to product detail level for variables such as temperature and weights. TranSend enables us to provide a more flexible and efficient delivery service across both our Wholesale and Foodservice businesses with real-time information that enables us to pro-actively manage our delivery process.

Henderson Group

 

 

 

About The Henderson Group:  

  • Henderson Group is a local business and run by Martin and Geoffrey Agnew achieving 91st place on the latest 2016 Sunday Times HSBC Top Track 100 league table of the U.K’s private companies.
  • Henderson Group is ranked 6th in the Ulster Business Top 100 Companies 2016.
  • The Group owns the SPAR, EUROSPAR, VIVO, VIVOXTRA and VIVO Essentials franchises in Northern     Ireland.
  • Four companies make up the Group – Henderson Wholesale, Henderson Retail, Henderson Group Property and Henderson Foodservice.
  • Henderson Wholesale has been distributing food and grocery-related products to the convenience retail sector for over 100 years and is the largest operator of its kind in the country, supplying 422 stores.
  • The Group is committed to sourcing local fresh foods from farmers, growers and suppliers, with over 75% of fresh products sourced on the island of Ireland.
  • Henderson Retail owns and operates 79 SPAR and EUROSPAR stores in Northern Ireland.
  • Henderson Foodservice is a market leading supplier to the catering industry, providing a vast range of products to hotels, schools, restaurants etc. across Ireland.
  • Operating out of its head office in Mallusk, the Group employs 3,017 employees across Northern Ireland.
  • Multi award winning Henderson Group claimed Belfast Telegraph ‘Company of the Year’ 2016 ; Henderson Retail, Retail Industry Awards ‘Community Retailer of the Year’; Henderson Wholesale, Ulster Grocer Best Marketing Campaign, and Business in the Community ‘Community Impact Champion 2016’, for its defibrillator campaign; Henderson Foodservice, Deloitte Best Managed Company and Investors in People Silver accreditation, to name a few.

www.henderson-group.com

Canute Logistics ePOD

Canute Logistics has gone live with its first project to deploy TranSend electronic proof of delivery (ePOD), as part of a company-wide initiative to review its core delivery and planning systems.

Canute Logistics provides a nation-wide distribution service through 14 locations and operate around the clock to co-ordinate movements between Distribution Centres, manufacturers, wholesalers and retailers. The company has built a reputation for innovation and flexibility, working in partnership with clients. The new ePOD system supports Canute’s aim to strengthen its competitiveness through greater efficiency, flexibility and real-time information visibility.

The ePOD system from TranSend provides real-time location tracking and order status throughout the day. The PDA device provides the driver with detailed instructions for each stop to manage deliveries and collections and any delivery assets using the ePOD app.

In the back office, this real time information provides Canute and its clients with detailed information such as estimated time of arrival, the route taken and confirmation that the consignment has been delivered with signature, time and date stamp.

This high level visibility enables Canute to be proactive, make tactical decisions quickly and keep customers better informed. Clients can also track where their consignments are at any time during the delivery cycle.

Alan Ringrose, Systems Optimisation Manager at Canute, comments:

“TranSend ePOD has taken away the driver’s’ manual workload and effectively manages their day. We now have real-time access to accurate delivery information instead of waiting for the driver to return to depot. With seamless, two-way interfaces with our route planning and telematics systems, we have the benefit of an integrated solution comprising the best applications for each function.”

“The back office dashboard enables us, and our clients, to monitor real time delivery activity and service levels against the route plan, which gives us improved customer service reporting using live information. As our systems evolve, TranSend ePOD is core to our competitive advantage in being able to offer a highly functional, flexible and cost-effective delivery management solution to our clients”.


www.canutelogistics.com

Caulfield Transport ePOD

Caulfield Transport has selected TranSend electronic proof of delivery (ePOD) and integrated route planning to automate their delivery operation, remove paper processes, plan routes more efficiently, manage tasks, track activity and provide real-time visibility of deliveries in progress.

Caulfield Transport specialise in the distribution of white goods in Ireland, delivering to wholesalers and consumers for leading manufacturers, including BSH, Dimpco, Expert, Electrolux, Euronics, Fisher & Paykel, Hoover Candy, Indesit, KAL, Miele, Origo, Shomar, Whirlpool, Walker and Waterford Stanley.

In order to improve operational efficiency and to enable more accurate and timely invoicing, Caulfield has chosen TranSend to replace its paper docket process with accurate, real-time data that eliminates the need for duplication, manual sorting of orders into routes and document scanning.

TranSend are supplying delivery tracking, electronic proof of delivery (ePOD), route planning, optimisation and compliance for a fleet of 70 vehicles operating from Caulfield’s depots in Dublin and Cork. The system includes a supplier portal to provide manufacturers with online access to POD information and planned delivery dates, as well as a custom POD report to include supplier-specific information and terminology with the optional capture of ‘customer own paperwork’.

With TranSend, Caulfield Transport will benefit from:

  • Dynamic Route Builder, which provides a graphical view of the planning process and order allocation with the ability to drag and drop orders onto any route.
  • A flexible, user-friendly ePOD app provides route information and step-by-step instructions for each stop, capturing all data and events, including signatures and photos.
  • Customer pre-delivery notification by email and SMS, reducing time wasted on cancelled deliveries and improving customer service.
  • Apps for enhanced vehicle checks compliance and incident recording ensure that detailed data is captured and acted upon.
  • Integration with Blue Tree telematics will enable driver behaviour information to be viewed in the TranSend back office system.

Fintan Caulfield, Managing Director at Caulfield Transport, comments:

“Our business is founded on the quality of our delivery service and our response to customers. With TranSend we have a system that will optimise routes and the utilisation of our fleet, reduce admin costs and enable us to invoice more accurately. We can now offer white goods suppliers and their customers a more efficient and transparent delivery service – all of which helps us to confidently compete for new delivery contracts.”

Caulfield Transport ePOD

 

 

 

 

 

 

 

www.caulfieldtransport.com

TranSend ePOD V3 electronic proof of deliveryThe The UK Logistics Confidence Index H1 2016, by Barclays and Moore Stephens*, indicates that industry confidence is at a four-year low, although the industry is investing in technology and value added services to cope with customer pressure for lower prices while competition and costs rise – as reported by Logistics Manager.

One interesting statistic cited is that the main source (62%) of new business in the past six months has been as a result of new customers switching from other service providers. See full report.

This highlights the need for delivery operations to be as competitive as possible to both win new business and retain existing clients.

The report also points out that, according to respondents:

  • Pressure from customers to cut prices has overtaken driver and skills shortages as the key challenge in the next six months.
  • New technologies, automation and supply chain innovations are seen as critical to help logistics operators work smarter and improve margins.

The key for successful delivery operators is to be able to offer the right mix of flexibility and customer service at the lowest cost.

* The UK Logistics Confidence Index H1 2016, by Barclays and Moore Stephens

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