TranSend proof of delivery (ePOD) app and route planning – Integrated route planning & ePOD

All posts in Integrated route planning & ePOD

Delivery Intelligence - ePOD

If only all deliveries went 100% to plan without any exceptions, rejections or returns and credit handling  . . .

​The cost, time and effort needed to handle delivery exceptions manually makes it a slow process, but delivery accuracy and how you handle rejected or returned items has a direct impact on your business costs, your ROI and, not least, the perceived level of customer service that you provide.

Find out more at our seminar on 15th March at IntraLogisteX #ILX17, Ricoh Arena.

ILX17

 

 

 

With the latest version of TranSend, companies such as Palmer and Harvey, Wincanton and Perfect Home use sophisticated scanning, dynamic route planning, intelligent ePOD and smart returns management to ensure that products are delivered according to customer’s specific requirements and, using data captured at the point of delivery and back at the warehouse or depot, speed up customer refunds or replacements and ensure that as many items as possible are shown back in stock for resale – a win-win solution to reduce business costs and improve customer satisfaction:

  • Load scan-on, using the route manifest, ensures that the right goods are on the right vehicle for each route, identifying any missing items before departure
  • Dynamic route planning produces optimised routes with clearly identified delivery times which can be messaged to the customer the day before the delivery
  • Accurate ETA’s with in-journey updates of ETA’s (using live traffic) with updated arrival notifications and jeopardy alerts
  • Intelligent ePOD uses customised workflow by customer, contract and product including split cases, temperature monitoring and cash processing
  • Real-time proof of delivery and exception data enables accurate invoicing or cash collection
  • Smart returns management shows items for receipt back at depot for reverse scanning back into stock, remedial action or disposal

The TranSend ePOD app provides simple step-by-step instructions via the PDA, removing the need for detailed paperwork and saving driver time.  Much more than ‘sign on glass’, the app manages the driver’s entire day including vehicle checks, trailer management, fuel recording and incident reporting.

You can see TranSend in action and hear more on our customer case studies at IntraLogistex, 15-16 March 2017

 

IntraLogisteX 2017

IntraLogisteX 2017 is for logistics professionals who are looking for solutions to current and future challenges and promises to be bigger than ever, offering visitors the opportunity to see how all the latest cutting-edge technology can transform their operations so they stay one step ahead of the competition.

Visitor passes are FREE and give you full access to all the cutting-edge solutions on display, live demonstrations and the informative, inspiring sessions within the Technical Seminar Theatre (See TranSend on Day 1, 15th March at 12.15).

Opening Times:

09:30 until 16:00 on Wednesday, 15th March 2017
09:30 until 15:30 on Thursday, 16th March 2017

Visit the TranSend Solutions team on stand 110 to see:

  • How the TranSend ePOD app provides simple step-by-step instructions via the PDA, removing the need for detailed paperwork and saving driver time.  Much more than ‘sign on glass’, the proof of delivery app manages the driver’s entire day including vehicle checks, trailer management, fuel recording and incident reporting.
  • The route planning options within TranSend for amending and building route plans, range from simple manual route building (using drop and drag), through to the automated building of optimised routes taking into account each order’s requirements and constraints – including weight and volume, location, time-window, vehicle size.

ILX TranSend exhibition stand

 

 

More information on the IntraLogisteX event website 

IntraLogisteX 2017

Caulfield Transport ePOD

Caulfield Transport has selected TranSend electronic proof of delivery (ePOD) and integrated route planning to automate their delivery operation, remove paper processes, plan routes more efficiently, manage tasks, track activity and provide real-time visibility of deliveries in progress.

Caulfield Transport specialise in the distribution of white goods in Ireland, delivering to wholesalers and consumers for leading manufacturers, including BSH, Dimpco, Expert, Electrolux, Euronics, Fisher & Paykel, Hoover Candy, Indesit, KAL, Miele, Origo, Shomar, Whirlpool, Walker and Waterford Stanley.

In order to improve operational efficiency and to enable more accurate and timely invoicing, Caulfield has chosen TranSend to replace its paper docket process with accurate, real-time data that eliminates the need for duplication, manual sorting of orders into routes and document scanning.

TranSend are supplying delivery tracking, electronic proof of delivery (ePOD), route planning, optimisation and compliance for a fleet of 70 vehicles operating from Caulfield’s depots in Dublin and Cork. The system includes a supplier portal to provide manufacturers with online access to POD information and planned delivery dates, as well as a custom POD report to include supplier-specific information and terminology with the optional capture of ‘customer own paperwork’.

With TranSend, Caulfield Transport will benefit from:

  • Dynamic Route Builder, which provides a graphical view of the planning process and order allocation with the ability to drag and drop orders onto any route.
  • A flexible, user-friendly ePOD app provides route information and step-by-step instructions for each stop, capturing all data and events, including signatures and photos.
  • Customer pre-delivery notification by email and SMS, reducing time wasted on cancelled deliveries and improving customer service.
  • Apps for enhanced vehicle checks compliance and incident recording ensure that detailed data is captured and acted upon.
  • Integration with Blue Tree telematics will enable driver behaviour information to be viewed in the TranSend back office system.

Fintan Caulfield, Managing Director at Caulfield Transport, comments:

“Our business is founded on the quality of our delivery service and our response to customers. With TranSend we have a system that will optimise routes and the utilisation of our fleet, reduce admin costs and enable us to invoice more accurately. We can now offer white goods suppliers and their customers a more efficient and transparent delivery service – all of which helps us to confidently compete for new delivery contracts.”

Caulfield Transport ePOD

 

 

 

 

 

 

 

www.caulfieldtransport.com

ProCam vehicles ePOD and route planning

ProCam ePODProCam has selected TranSend integrated route planning and electronic proof of delivery (ePOD) deployed on Android devices to remove paperwork, plan the most efficient routes, automate the delivery management process and provide ProCam with real-time visibility of their customer deliveries.

ProCam is a national agricultural chemical distribution and agronomy group comprising a network of 16 regional businesses that provide the UK’s top producers with crop protection products and advises farmers on how to get the most out of their crops through better production management methods. ProCam’s business has seasonal peaks and regional variations in supply as well as specific delivery compliance requirements for hazardous products. In addition to managing routes and deliveries more efficiently, ProCam needed an ePOD system that could manage the driver’s day from a single device, including ad-hoc deliveries, vehicle checks and incident reporting.

TranSend are supplying tracking, electronic proof of delivery (ePOD), route planning, optimisation and compliance for their fleet of 80 vehicles operating from their regional sites.

Orders are generated from their IFS order management system and from then on TranSend handles the route building, planning and optimisation, taking into account any specific customer delivery instructions and time-windows.

Deployed on Android smartphone devices, the TranSend ePOD app will present drivers with their route for the day with step-by-step instructions for each stop, including site-specific delivery instructions, signature capture and recording of any events or exceptions as they arise.

Once out on the road, data captured by the TranSend app will provide the back office with complete, real-time visibility of each route, highlighting any exceptions as they occur, so that ProCam can respond quickly to any customer queries.

Importantly for ProCam, from a health and safety perspective, the TranSend app enables comprehensive, configurable vehicle safety checks, plus detailed incident and accident reporting.

TranSend are providing us with a fully integrated route planning and ePOD solution which will enable us to plan the most efficient routes for deliveries and provide a more efficient and proactive service, with a real-time view of the progress of each route and driver. The additional benefit of vehicle checks and incident reporting on the TranSend app means that we can easily and cost-effectively manage the drivers’ day on a single mobile device.

comments Nathan Sheppard, Group ICT Director at ProCam

www.procam.co.uk

 

Perfect Home retailer

Perfect Home

PerfectHome has selected TranSend ePOD and integrated route planning to provide an automated delivery management system that will replace paper processes, optimise the use of their drivers and vehicles, provide real-time visibility of the delivery operation and enable pro-active communication with stores and customers.

PerfectHome is a household goods retailer offering quality products to customers through weekly, fortnightly or monthly payment options with 70 stores in high streets and shopping locations across the UK.

They needed a system to plan and track deliveries at order detail level, including key data such as customer details, locations, product information, special instructions and time-windows – as well as any product-specific attributes.

TranSend are supplying tracking, electronic proof of delivery (ePOD), route planning, optimisation and compliance for their fleet of 45 vehicles operating from their national and local warehouses.

Individual orders will be passed from their Open-Retail ERP system and TranSend will handle the route building, planning and optimisation. In addition, route compliance, will monitor the actual route against plan for assessment and driver debrief.

The TranSend ePOD app will be deployed on Android smartphone devices and will provide drivers with their route for the day with step-by-step instructions for each stop, including signature capture and recording of any events or exceptions as they arise. Deliveries will be GPS-tracked with the system highlighting any delays. Pre-delivery text alerts are to be sent to the customer or store automatically when the vehicle is a pre-defined distance away.

Once out on the road, data captured by the TranSend app will provide the back office with complete, real-time visibility of each route, highlighting any events and exceptions as they occur, which means that PerfectHome can respond quickly.

Jeannette Davies, New Business and Logistics Director at PerfectHome, comments:

“We have selected TranSend to enable us to better plan, manage and monitor our store and customer deliveries and provide a more efficient and proactive service. TranSend offers us an integrated route planning and proof of delivery system with the flexibility to support business growth and handle any changes required in the delivery process workflow”

 

About PerfectHome:

PerfectHome is a household goods retailer offering quality products and choice to customers through weekly, fortnightly or monthly payment options. Established in 2006, PerfectHome has opened 70 stores in high streets and shopping locations across the country. PerfectHome was proud to achieve formal accreditation from the Living Wage Foundation in September 2014. As a member of the Retail Leadership Group of the Prince’s Trust, PerfectHome has provided work placements within its stores for young people and makes a regular donation to support its work.

www.perfecthome.co.uk

 

Dynamic Route Planning

With TranSend Dynamic Route Builder, new jobs can be allocated in real time directly to a route or vehicle.

Dynamic Route Builder enables planners to visualise jobs and allocate these to the most appropriate drivers/vehicles whilst they are out on the road.  The planner is provided with instant access to all job details for a given date range and all vehicle locations (including available capacity). The jobs can then be allocated using the simple drag and drop facility. This triggers an alert message to the driver’s PDA and automatically downloads the required job details.

The planner can then re-evaluate the route to provide a recommended and optimised route for the driver.  Importantly, this process takes into account any specific delivery criteria set against orders, such as delivery time-window or forced drop sequence.

“The flexibility and ease of use of the TranSend route optimisation system means that we can plan the most effective routes taking into account orders, locations, the number of vehicles available and customer delivery time-windows.”

- Andrew Edwards, managing director at Dynamic Despatch

Read more about Route Management for Route Planning & Route Optimisation

Route Management

Download TranSend Route Management Brochure

Need a stand-alone route planning solution? Find out more about our Route Planning Partners

Need to see how your vehicles are performing against the route plan?  See Route Compliance

Access logo

The Access Supply Chain Conference 2015 provides customers with the opportunity to learn how their current software can help them to grow and manage their operation more efficiently.

TranSend will be demonstrating TranSend integrated ePOD and Routing – optimising delivery management. 

Access supply chain customers will see how TranSend ePOD manages the interaction with the transport office, the driver and the customer during the delivery and collection process.

OTIF ePOD devices

 

 For more information . . . 

 

 

 

 

 

 

 

 

 

TomTom Telematics Partner Expo 2015

TomTom 8275 ePODTomTom Telematics

 

The TomTom Telematics Partner Expo is a unique experience designed for current and prospect TomTom Telematics customers who are interested in getting the most out of the integration capabilities of WEBFLEET.

TranSend is a Gold sponsor of the event and will be demonstrating integrated ePOD and Route Management for the TomTom PRO 8270/8275 at the Expo.

 

Presentation at 2.30pm: 

TranSend integrated ePOD and Routing – optimising delivery management for fleet operators

During our 30-minute presentation, we will show how TranSend ePOD manages the interaction with the transport office, the driver and the customer during the delivery and collection process.

This event is open all day. Attendance at the TomTom Telematics Partner expo is for free. Coffee, tea and lunch will be provided.

 

REGISTER HERE

 

Delivery Intelligence - ePOD

TranSend  integrated ePOD and Routing is designed to streamline delivery operations by planning optimum routes, monitoring the progress of each route in real time and managing the complete delivery process, including ePOD for proof of delivery and collection.  TranSend ePOD and Route Management provides full visibility of the delivery operation with predictive ETAs and Jeopardy Alerts, enabling clients to better meet delivery time-windows and provide a more pro-active customer service experience.

David Cook, managing director, highlights the benefits to TranSend customers:

“For may fleet operators, one of the main barriers to ePOD implementation, is the process of building routes to provide the necessary data to feed into a proof of delivery system. TranSend is unique in providing integrated route planning and ePOD as a single solution. All the client has to do is provide an order file and TranSend does everything else.”

  • TranSend is readily adopted by both drivers and office staff due to its ease of use and its ability to streamline the process from taking orders, through to getting them scheduled, delivered and invoiced.
  • TranSend can be deployed on rugged or Android devices, or a mixed estate, where drivers download their allocated route for the day and then follow the prescribed process for deliveries and collections, including special instructions and capturing signatures, photos, etc.
  • The Android app can be downloaded on the driver’s own device, which means that any subcontractors can user the same system.
  • Back at the office, TranSend provides complete visibility of the route using GPS tracking from the mobile device, capturing any events and exceptions that have occurred along the route and managing driver compliance against the planned route.
  • TranSend also allows the customer to design their own KPI dashboards, for real-time views of the operation in a format that is easy to visualise, understand and interrogate.

David Cook summarises:

For any fleet operator, TranSend takes away the pain of route planning and allows them to optimise routes and vehicle usage, whilst improving their delivery service, including proof of delivery and collection, with predictive ETAs and Jeopardy Alerts to ensure that they meet customer promises.

One such example is TranSend customer Dynamic Despatch, a specialist logistics supplier to the medical device market that operates up to 20 delivery routes per day.

Andrew Edwards, managing director at Dynamic Despatch, comments:

The flexibility and ease of use of the TranSend route optimisation system means that we can plan the most effective routes taking into account orders, locations, the number of vehicles available and customer delivery time-windows. Using TranSend for route optimisation and detailed delivery tracking, including ePOD, means that we can communicate even more closely with our customers and provide them with access to real-time information. We, and our customers, can see that each delivery arrives quickly and efficiently to its specified destination or recipient.

route optimisation

The latest CILT Driver Shortage Crisis Report highlights the short-term need for operators to combat the challenges of driver shortages and using agency drivers.

With delivery operations being increasingly squeezed on price, but needing to provide higher levels of customer service, distributors need technology to manage their operation more efficiently –  but at an affordable cost.

TranSend customers benefit from using an integrated routing and ePOD system to ensure that routes, vehicles and driver-time is optimised to get the best performance possible from existing resources.

The same proof of delivery app is used by own drivers and agency drivers to provide a real-time view of the whole delivery operation, provide predictive ETA’s, ‘jeopardy’ alerts and a proactive customer response to any queries or potential delays.

In many cases, this had also reduced the need and cost of additional sub-contracted drivers.

proof of delivery appThe TranSend proof of delivery app can be used on any Android mobile device, providing real-time information, using GPS tracking, to the Transport, Customer Service and Planning teams.  Leveraging the power of smartphone devices, users can download the ePOD app on their own choice of device, for a relatively low cost for equipment.

 

Hear what our customers say . . .

“We see real business benefit in being able to plan the most effective routes and manage sub-contractors via their own Android devices using the TranSend ePOD app. By eliminating the need for us to supply drivers with handheld devices, TranSend for Android is an ideal, cost-effective solution for our sub-contracted delivery operation.”

“We have elevated the value we add to existing and new clients by now providing a ‘smarter’ customer service. For example, delivery jeopardy alerts, driven from the driver’s device, allow us to keep customers informed of any issues as they arise and better meet any specified time-windows.”

“Being able to deploy the TranSend app on Standard Android smartphones as well as the Motorola TC55 Android devices, means that the same system can be used by our own drivers and subcontractors alike, which makes it a really flexible and cost-effective solution for our business.”

 

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