TranSend proof of delivery (ePOD) app and route planning – Proof of Delivery

All posts in Proof of Delivery

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They say that ‘knowledge is power’ and, with a growing requirement for immediate, on-demand information across the whole supply chain – delivery and in-transit information needs to be accurate and shared across all operational areas.

ERP, order management and warehouse systems provide visibility of orders and stock to the point of despatch and then . . .  you need to wait for the driver’s paperwork to be returned in order to close the supply chain loop.

In the meantime, do you know what’s happening with your deliveries, collections and returns ?

  • What deliveries are on which vehicle – and is it the right vehicle?
  • Has the delivery left the building?
  • When is it due to be delivered?
  • Is it on time?
  • Can you automatically update the customer on the ETA?
  • Was it delivered and when?
  • Were there any issues at the point of delivery?
  • Do you know what stock is being returned and why?
  • Is the customer happy?
  • Do you have accurate information for immediate invoicing, credit or replacement?

TranSend ePOD is more than just electronic proof of delivery.

The ePOD app and back-office management system provides full-process supply chain delivery intelligence integrated with your operational systems to show the status of all stock, deliveries and collections, even in transit.

TranSend’s data capture workflow is based on products, individual customers, specific contracts and job types with user-defined visit checks and notes, presented as easy-to-use, step-by-step instructions via the driver’s device.

Here are just a few customer implementation examples of supply chain delivery management solutions incorporating integrated electronic proof of delivery and route planning:

Canute logistics ePOD

 

 

 

Canute Logistics have multiple customer contracts and use TranSend ePOD to monitor real-time activity and service levels against the route plan.

The back-office dashboard enables us, and our clients, to monitor real time delivery activity and service levels against the route plan, which gives us improved customer service reporting using live information’.

 

Henderson Group

 

 

 

Henderson Group use the TranSend ePOD workflow to handle variable customer delivery requirements such as Drop & Go, Drop & Lock and Cash-On-Delivery for Foodservice and Wholesale.

We wanted an ‘out-of-the-box’ solution that was simple and intuitive to use for our own and any agency drivers, with the depth of workflow functionality to manage customer-specific requirements at each stop and down to product detail level for variables such as temperature and weights.’ 

 

perfecthome proof of delivery (ePOD)

 

 

High street retailer Perfect Home use TranSend ePOD and integrated route planning for store and home delivery & collection and provide automated text alerts to store and customer when the delivery vehicle is a pre-defined distance away.

‘TranSend will enable us to better plan, manage and monitor our store and customer deliveries and provide a more efficient and proactive service.’

 

Woodstock Leabank logo

 

 

Commercial office furniture distributor Woodstock Leabank use TranSend ePOD and integrated route planning to build and optimise routes dependent on availability of stock and vehicles – based on weight and volume, including installation time.

The system is easy to use for both drivers and office staff and will streamline the process from taking orders, through to getting them scheduled and delivered.’

Get started on your Supply Chain Delivery Management Visibility
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It can be difficult to gain approval for the implementation of new systems based on improving customer service alone, but with TranSend ePOD, customers are reaping the additional benefits of operational cost-savings and visibility with an automated and integrated delivery management solution.

Improved Customer Service
  • TranSend provides you with a simple-to-use ePOD app that is readily adopted by your own or agency drivers and provides step-by-step instructions for each stop, with tailored workflow for customer-specific delivery requirements.
  • TranSend ePOD provides you with full visibility of the delivery operation in the back office, tracking actual routes against plan using live traffic information, with predictive ETAs and Jeopardy Alerts, which means that customers can automatically receive updates on delivery status.
  • Any discrepancies at each stop are recorded via the driver’s PDA, including notes, photographs and signatures which provides the back office with real-time alerts to any delivery issues, such as damages and shortages, as soon as they arise. Corrective action, such as replacements or refunds can be actioned immediately.
  • Delivery intelligence and reports enable you to monitor and improve high levels of customer service.
Operational Cost-Savings
  • Instant and accurate electronic proof of delivery data enables you to invoice within minutes of job completion.
  • Save time, reduce errors and costs by automating manual, paper-based processes.
  • The resulting reduction in customer claims and delivery queries reduces the operational overhead and well as reducing late payments and credits.
  • Remove loading errors and save time relating to finding missing items with load scanning reconciled with the route plan.
  • A single device manages the driver’s day including all delivery and collection job, vehicle checks, fuel transaction recording and incident reporting, making more efficient use of their time on the road.

See what some of our customers have to say:

 

Canute logistics ePOD“TranSend ePOD has taken away the driver’s’ manual workload and effectively manages their day. We now have real-time access to accurate delivery information instead of waiting for the driver to return to depot. With seamless, two-way interfaces with our route planning and telematics systems, we have the benefit of an integrated solution comprising the best applications for each function. The back office dashboard enables us, and our clients, to monitor real time delivery activity and service levels against the route plan, which gives us improved customer service reporting using live information.”

Alan Ringrose, Systems Optimisation Manager at Canute Logistics

 

Palmer and Harvey ePODFor our drivers TranSend is extremely easy and intuitive to use. Importantly, TranSend can handle all of our very specific customer requirements with workflow configured to provide the driver with detailed instructions at each stop by customer, by contract and by product.”  

Mark Leonard, Group Operations Director at Palmer and Harvey

 

Barwick bathrooms ePOD

“Being able to provide sub-contractors with the same TranSend functionality on their own devices, means that we can more effectively monitor and manage the costs of all deliveries whilst providing our customers with excellent service and response times whether we use our own drivers or a third party.” 

Bob Ashley, UK Logistics Manager at Barwick Bathroom Distribution LLP

 

 

TPN The Pallet Network“The adoption of TranSend ePOD provides our Members with real value through transparency of information as it happens; it replaces manual POD processing with indisputable and immediate electronic proof of delivery; it enables immediate response to customer queries; it manages and monitors compliance with customer service levels. All of which saves time, improves performance and reduces operational costs.”

Mark Duggan, Managing Director at TPN

 

 

ProCam ePOD“The additional benefit of vehicle checks and incident reporting on the TranSend app means that we can easily and cost-effectively manage the drivers’ day on a single mobile device.”

Nathan Sheppard, Group ICT Director at ProCam

 

 

CONTACT US NOW to find out more and see TranSend ePOD in action

Delivery Intelligence - ePOD

If only all deliveries went 100% to plan without any exceptions, rejections or returns and credit handling  . . .

​The cost, time and effort needed to handle delivery exceptions manually makes it a slow process, but delivery accuracy and how you handle rejected or returned items has a direct impact on your business costs, your ROI and, not least, the perceived level of customer service that you provide.

Find out more at our seminar on 15th March at IntraLogisteX #ILX17, Ricoh Arena.

ILX17

 

 

 

With the latest version of TranSend, companies such as Palmer and Harvey, Wincanton and Perfect Home use sophisticated scanning, dynamic route planning, intelligent ePOD and smart returns management to ensure that products are delivered according to customer’s specific requirements and, using data captured at the point of delivery and back at the warehouse or depot, speed up customer refunds or replacements and ensure that as many items as possible are shown back in stock for resale – a win-win solution to reduce business costs and improve customer satisfaction:

  • Load scan-on, using the route manifest, ensures that the right goods are on the right vehicle for each route, identifying any missing items before departure
  • Dynamic route planning produces optimised routes with clearly identified delivery times which can be messaged to the customer the day before the delivery
  • Accurate ETA’s with in-journey updates of ETA’s (using live traffic) with updated arrival notifications and jeopardy alerts
  • Intelligent ePOD uses customised workflow by customer, contract and product including split cases, temperature monitoring and cash processing
  • Real-time proof of delivery and exception data enables accurate invoicing or cash collection
  • Smart returns management shows items for receipt back at depot for reverse scanning back into stock, remedial action or disposal

The TranSend ePOD app provides simple step-by-step instructions via the PDA, removing the need for detailed paperwork and saving driver time.  Much more than ‘sign on glass’, the app manages the driver’s entire day including vehicle checks, trailer management, fuel recording and incident reporting.

You can see TranSend in action and hear more on our customer case studies at IntraLogistex, 15-16 March 2017

 

food and drink delivery

To meet the demands of food & drink retailers, restricted delivery time-windows are often the norm and the need for accurate deliveries and control of returned goods are critical in minimising shrinkage and speeding up the payment process for deliveries.

Here are some of the TranSend system features used by our food and drinks clients:

  • Integrated route optimisation and electronic proof of delivery (ePOD)
  • Cash collection handling
  • Asset management of delivery cages
  • Handling of delivery assets – e.g. keys required for delivery to certain sites
  • Tracking to SKU level, handling different units of measure
  • Driver prompts specific to drop and to individual items at each drop, e.g. temperature-controlled items
  • Returns handling – non-deliveries and collections
  • Load validation before leaving the depot.

Our food and drink clients include:

Penta Foods, an Indian food manufacturer and distributor to restaurants and specialist food outlets with 2 UK depots.

Brindisa Foods, who deliver fine Spanish food to the UK market from their London base .

Harveys Brewery, deliver to their 47 pubs and free trade premises in London and the South East.

Hildon Water, deliver their natural spring water to their prestigious client base.

Hendersons Foodservice supply Spar stores in Ireland.

Palmer and Harvey, the UK’s number one delivered wholesaler serving multiple, convenience, forecourt and CTN retail outlets.

Read more about TranSend ePOD at Palmer and Harvey

Caulfield Transport ePOD

Caulfield Transport has selected TranSend electronic proof of delivery (ePOD) and integrated route planning to automate their delivery operation, remove paper processes, plan routes more efficiently, manage tasks, track activity and provide real-time visibility of deliveries in progress.

Caulfield Transport specialise in the distribution of white goods in Ireland, delivering to wholesalers and consumers for leading manufacturers, including BSH, Dimpco, Expert, Electrolux, Euronics, Fisher & Paykel, Hoover Candy, Indesit, KAL, Miele, Origo, Shomar, Whirlpool, Walker and Waterford Stanley.

In order to improve operational efficiency and to enable more accurate and timely invoicing, Caulfield has chosen TranSend to replace its paper docket process with accurate, real-time data that eliminates the need for duplication, manual sorting of orders into routes and document scanning.

TranSend are supplying delivery tracking, electronic proof of delivery (ePOD), route planning, optimisation and compliance for a fleet of 70 vehicles operating from Caulfield’s depots in Dublin and Cork. The system includes a supplier portal to provide manufacturers with online access to POD information and planned delivery dates, as well as a custom POD report to include supplier-specific information and terminology with the optional capture of ‘customer own paperwork’.

With TranSend, Caulfield Transport will benefit from:

  • Dynamic Route Builder, which provides a graphical view of the planning process and order allocation with the ability to drag and drop orders onto any route.
  • A flexible, user-friendly ePOD app provides route information and step-by-step instructions for each stop, capturing all data and events, including signatures and photos.
  • Customer pre-delivery notification by email and SMS, reducing time wasted on cancelled deliveries and improving customer service.
  • Apps for enhanced vehicle checks compliance and incident recording ensure that detailed data is captured and acted upon.
  • Integration with Blue Tree telematics will enable driver behaviour information to be viewed in the TranSend back office system.

Fintan Caulfield, Managing Director at Caulfield Transport, comments:

“Our business is founded on the quality of our delivery service and our response to customers. With TranSend we have a system that will optimise routes and the utilisation of our fleet, reduce admin costs and enable us to invoice more accurately. We can now offer white goods suppliers and their customers a more efficient and transparent delivery service – all of which helps us to confidently compete for new delivery contracts.”

Caulfield Transport ePOD

 

 

 

 

 

 

 

www.caulfieldtransport.com

pharmaceutical products

A growing business, with a turnover in excess of £140 million, Ethigen Limited has established itself as one of the leading pharmaceutical distributors in the UK with a head office depot in Glasgow and many other depots across the UK.

EthigenEthigen has implemented the TranSend proof of delivery (ePOD) app on Zebra TC55 Android Touch devices to manage their deliveries to pharmacies across the UK using their own fleet of 60 vehicles, supplying retail pharmacies with a twice daily delivery and collection service in Scotland and a daily delivery and collection service to the rest of the UK.

Challenge

Ethigen supplies pharmacies with a wide range of generic and branded over the counter (OTC) and prescription medicines, including controlled drugs.

Ethigen prides itself on the service levels and reliability it offers to pharmacies, including meeting any specified delivery time-windows.

When loading vehicles for the route each day, their drivers had no way of validating that all the correct boxes were loaded, which meant boxes being missed or going out with the wrong driver.

All delivery and collection processes were manual which meant drivers having to handle paperwork for proof of delivery, returns and collections. In addition, for drops that include controlled drugs, those specific boxes have to be validated by the pharmacist.

In order to deal with any customer queries or changes to a route, the back office would have to call the driver to check his location and details of the delivery status.

Ethigen pharmacyFor regulatory control, Ethigen needed a proof of delivery (ePOD) system that would provide secure tracking of products, including controlled drugs, from loading onto vehicles to the point of delivery to the Pharmacies, ensuring that the right products would reach the right person at the right time and to provide instant feedback on any delivery issues as they arise.

 

 

Solution

TranSend ePOD has replaced all paper-based processes from vehicle loading to signature capture at the point of delivery to the pharmacist, feeding real-time data into the back office system, confirming recipient ID with time and date stamp.

Drivers use the TranSend app to scan boxes onto their vehicle, sign for any controlled drugs on the load and to confirm their load prior to departure.

Martin McKean, IT Manager at Ethigen, explains how TranSend ePOD load-scanning has transformed the loading process:

The system removes loading errors and saves drivers vast amounts of time if they are missing a box on a load. Rather than having to unload to check what is missing, load scanning with the PDA reconciles with the route plan. The driver is alerted to any missing boxes, the order type and where to locate in the warehouse.

At each stop, the TranSend ePOD app provides the driver with the necessary prompts based on product type to confirm relevant delivery checks and any validation required from the pharmacist.

Martin, continues:

Our drivers receive detailed instructions specific to each drop via the PDA, including the procedure for validating receipt of controlled drugs. This makes the delivery process straightforward and means that any driver can take up a route and follow the drop sequence – particularly useful for new and temporary drivers.

Ad-hoc collections can be allocated to drivers via their PDA during the day with their route adjusted from the back office. The system also manages returns by capturing release authorisation from the pharmacist and tracking items through to acceptance back at the depot, providing a complete and visible audit trail.

For managers and customer service staff, the TranSend web-based back office system provides complete visibility of all deliveries and collections using GPS tracking from the driver’s device, capturing any events and exceptions as they occur along the route.

Martin explains:

The accuracy of delivery information in real time has speeded up our customer service response. Our team can immediately see where drivers are and deal with customer queries on ETAs.

Results

With TranSend ePOD, Ethigen benefits from:

  • Managing the driver’s day using a single device
  • Time saving in accurate vehicle loading
  • Time and cost-savings by the removal of paper processes
  • Increased customer satisfaction in meeting time delivery windows, handling queries and providing updates on ETA
  • A validated audit trail of all deliveries and collections
  • Improved process management for controlled drugs
  • Back office alerts to any delivery issues for quick resolution
  • Accurate delivery information has speeded up invoicing and reduced payment queries
  • An intuitive proof of delivery app that can be used by any driver, including agency drivers

Martin comments on the overall project:

TranSend were able to provide us with the depth of functionality we need to manage our controlled deliveries and collections with complete visibility of goods in transit. As a growing business, TranSend enables us to better manage our delivery performance and provide a more efficient service to our customers. The TranSend project management team were meticulous in keeping our project on track to achieve the right solution first time.

www.ethigen.co.uk

Perfect Home retailer

Perfect Home

PerfectHome has selected TranSend ePOD and integrated route planning to provide an automated delivery management system that will replace paper processes, optimise the use of their drivers and vehicles, provide real-time visibility of the delivery operation and enable pro-active communication with stores and customers.

PerfectHome is a household goods retailer offering quality products to customers through weekly, fortnightly or monthly payment options with 70 stores in high streets and shopping locations across the UK.

They needed a system to plan and track deliveries at order detail level, including key data such as customer details, locations, product information, special instructions and time-windows – as well as any product-specific attributes.

TranSend are supplying tracking, electronic proof of delivery (ePOD), route planning, optimisation and compliance for their fleet of 45 vehicles operating from their national and local warehouses.

Individual orders will be passed from their Open-Retail ERP system and TranSend will handle the route building, planning and optimisation. In addition, route compliance, will monitor the actual route against plan for assessment and driver debrief.

The TranSend ePOD app will be deployed on Android smartphone devices and will provide drivers with their route for the day with step-by-step instructions for each stop, including signature capture and recording of any events or exceptions as they arise. Deliveries will be GPS-tracked with the system highlighting any delays. Pre-delivery text alerts are to be sent to the customer or store automatically when the vehicle is a pre-defined distance away.

Once out on the road, data captured by the TranSend app will provide the back office with complete, real-time visibility of each route, highlighting any events and exceptions as they occur, which means that PerfectHome can respond quickly.

Jeannette Davies, New Business and Logistics Director at PerfectHome, comments:

“We have selected TranSend to enable us to better plan, manage and monitor our store and customer deliveries and provide a more efficient and proactive service. TranSend offers us an integrated route planning and proof of delivery system with the flexibility to support business growth and handle any changes required in the delivery process workflow”

 

About PerfectHome:

PerfectHome is a household goods retailer offering quality products and choice to customers through weekly, fortnightly or monthly payment options. Established in 2006, PerfectHome has opened 70 stores in high streets and shopping locations across the country. PerfectHome was proud to achieve formal accreditation from the Living Wage Foundation in September 2014. As a member of the Retail Leadership Group of the Prince’s Trust, PerfectHome has provided work placements within its stores for young people and makes a regular donation to support its work.

www.perfecthome.co.uk

 

ILX16 speaker proof of delivery (ePOD)

Find out how companies such as Palmer and Harvey, Wincanton, Brighthouse and Tardis Environmental have transformed their delivery operation using the TranSend ePOD app and back office system, using customised workflows for each stop – by customer, by contract, by product.

Simple, step-by step driver instructions via the PDA removes the need for detailed paperwork and ensures that products are delivered according to your customer’s specific requirements.

Register for IntraLogisteX now and come along to our seminar at 11.30 on Wednesday 16th March.

IntraLogistex 2016 ILX16

 

 

Can’t make it?  Contact us with your details and we’ll send you a copy of our presentation.

Hardstaff barriers proof of delivery (ePOD)

Hardstaff Barriers Limited, the UK market leader in the provision of concrete safety barriers, has gone live with TranSend ePOD to manage and monitor their complete delivery, deployment and collection process.

Hardstaff provide barriers for hire or purchase and offer a full transportation, installation and removal service, supplying tier one civil contractors such as Balfour Beatty, Vinci and Costain, as well as most traffic management companies.

The company wanted a system to streamline and track the process from work order to job completion and provide full visibility of job status. The system also monitors route, driver and delivery compliance against job-specific parameters.

Mark Lord, Director at Hardstaff Barriers, explains:

Our business was looking to increase cash flow management, improve visibility of workflow and streamline our business practices by implementing an ePOD solution that best suited our company’s needs. TranSend provided us with the ability to send scheduled work orders directly from our current Transportation Management System, effectively route our team to our customer sites and have visibility of the entire process from start to finish.

Work orders are passed from the existing Transportation Management System, including key data such as customer details, locations, product information, special instructions and time-windows.

The TranSend application has been deployed on 10 Samsung Galaxy Tab 4 Android devices and provides Hardstaff Barriers with complete visibility of the route using GPS tracking, captures any events and exceptions that have occurred along the route, highlights exceptions and provides detailed reports and enquiries.

Mark continues:

The benefits of the TranSend system not only include work order tracking at every stage of the process but also allows us to provide electronic driver vehicle checks, and improved communications with our drivers and customers. Instant electronic proof of delivery reports provide us with the ability to invoice within minutes of job completion.

www.hardstaffbarriers.com

 

 

IntraLogistex 2016 ILX16

Visit IntraLogisteX at the Ricoh Arena, Coventry on 16th & 17th March to see TranSend ePOD and Route Planning in action:

  • Seminar 

    on 16th March at 11.30:  Intelligent ePOD addresses the challenge of providing a tailored customer experience vs. driver shortages

Customer-specific stop details

Using client case studies, you will learn how companies such as Palmer and Harvey, Wincanton, Brighthouse and Tardis Environmental have transformed their delivery operation using the TranSend proof of delivery (ePOD) app and back office system, using customised workflows for each stop – by customer, by contract, by product.

The TranSend ePOD workflow can be customised for each stop by customer, by contract and by product. It removes the need for any driver to follow detailed paperwork and ensures that products and services are delivered according to specific requirements, with all activity tracked in real time.

The latest TranSend ePOD app includes comprehensive functionality to manage the driver’s day, including vehicle checks, trailer management, 2-way messaging, predictive ETAs using live traffic, delivery jeopardy alerts and an incident recording app; all of which ensures driver compliance with the requirements for each job, with a duty of care.

Register for IntraLogistex:  We look forward to meeting you there

IntraLogistex 2016 ILX16

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