TranSend proof of delivery (ePOD) app and route planning – Retail

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Home and Retail, specialist transport and warehousing partner for furniture retailers, has selected TranSend’s electronic proof of delivery (ePOD) app to manage their premium delivery service to both home and retail premises in the UK and Ireland, simplifying the process for drivers and providing real-time tracking of deliveries.

Home and Retail provides a white glove delivery service for many retail furniture clients including  House of Fraser, Dunelm, Heal’s and Natuzzi Italia, operating a fleet of 35 vehicles from 5 depots across the UK.

The TranSend ePOD app will be deployed on Samsung Galaxy Xcover4 Android devices and integrated with CoPilot for sat nav to provide drivers with step by step instructions, specific to each retailer’s requirements for delivery and assembly, including exchange of goods as required and managing collections for return to supplier or disposal.  TranSend route compliance monitors the route plan against actual performance and, in the back office, transport management and customer service teams receive real-time alerts to deal pro-actively with any issues as they arise.

Home and Retail use Ortec route planning and optimisation and TranSend will integrate with their operational system to share route and delivery information. All goods will be tracked from the point of collection or receipt to the point of delivery and information, including updated ETAs, made available to retailers, suppliers and manufacturers via a dedicated Customer Access website.

Modestas Kuzas, Director at Home and Retail, comments:

“Home and Retail take enormous pride in providing a professional end to end, fully integrated stockholding and delivery solution for furniture retailers as their chosen representative for the final stage of the consumer’s purchase experience.

Our reputation stands on delivering excellent customer service and TranSend will provide us and our clients with real-time visibility of the delivery and collection process, improve delivery accuracy and efficiency and provide our retail clients with a more pro-active service for their customers.”

 

About Home and Retail:

Home and Retail are the largest privately owned fully in-house, nationwide, white glove furniture delivery service in the UK and Ireland. Their unrivaled service includes two-man delivery, one-man delivery, the delivery of small items and pick and pack operations.

 

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Perfect Home retailer

Perfect Home

PerfectHome has selected TranSend ePOD and integrated route planning to provide an automated delivery management system that will replace paper processes, optimise the use of their drivers and vehicles, provide real-time visibility of the delivery operation and enable pro-active communication with stores and customers.

PerfectHome is a household goods retailer offering quality products to customers through weekly, fortnightly or monthly payment options with 70 stores in high streets and shopping locations across the UK.

They needed a system to plan and track deliveries at order detail level, including key data such as customer details, locations, product information, special instructions and time-windows – as well as any product-specific attributes.

TranSend are supplying tracking, electronic proof of delivery (ePOD), route planning, optimisation and compliance for their fleet of 45 vehicles operating from their national and local warehouses.

Individual orders will be passed from their Open-Retail ERP system and TranSend will handle the route building, planning and optimisation. In addition, route compliance, will monitor the actual route against plan for assessment and driver debrief.

The TranSend ePOD app will be deployed on Android smartphone devices and will provide drivers with their route for the day with step-by-step instructions for each stop, including signature capture and recording of any events or exceptions as they arise. Deliveries will be GPS-tracked with the system highlighting any delays. Pre-delivery text alerts are to be sent to the customer or store automatically when the vehicle is a pre-defined distance away.

Once out on the road, data captured by the TranSend app will provide the back office with complete, real-time visibility of each route, highlighting any events and exceptions as they occur, which means that PerfectHome can respond quickly.

Jeannette Davies, New Business and Logistics Director at PerfectHome, comments:

“We have selected TranSend to enable us to better plan, manage and monitor our store and customer deliveries and provide a more efficient and proactive service. TranSend offers us an integrated route planning and proof of delivery system with the flexibility to support business growth and handle any changes required in the delivery process workflow”

 

About PerfectHome:

PerfectHome is a household goods retailer offering quality products and choice to customers through weekly, fortnightly or monthly payment options. Established in 2006, PerfectHome has opened 70 stores in high streets and shopping locations across the country. PerfectHome was proud to achieve formal accreditation from the Living Wage Foundation in September 2014. As a member of the Retail Leadership Group of the Prince’s Trust, PerfectHome has provided work placements within its stores for young people and makes a regular donation to support its work.

www.perfecthome.co.uk