Home and Retail, specialist transport and warehousing partner for furniture retailers, has selected TranSend’s electronic proof of delivery (ePOD) app to manage their premium delivery service to both home and retail premises in the UK and Ireland, simplifying the process for drivers and providing real-time tracking of deliveries.
Home and Retail provides a white glove delivery service for many retail furniture clients including House of Fraser, Dunelm, Heal’s and Natuzzi Italia, operating a fleet of 35 vehicles from 5 depots across the UK.
The TranSend ePOD app will be deployed on Samsung Galaxy Xcover4 Android devices and integrated with CoPilot for sat nav to provide drivers with step by step instructions, specific to each retailer’s requirements for delivery and assembly, including exchange of goods as required and managing collections for return to supplier or disposal. TranSend route compliance monitors the route plan against actual performance and, in the back office, transport management and customer service teams receive real-time alerts to deal pro-actively with any issues as they arise.
Home and Retail use Ortec route planning and optimisation and TranSend will integrate with their operational system to share route and delivery information. All goods will be tracked from the point of collection or receipt to the point of delivery and information, including updated ETAs, made available to retailers, suppliers and manufacturers via a dedicated Customer Access website.
Modestas Kuzas, Director at Home and Retail, comments:
“Home and Retail take enormous pride in providing a professional end to end, fully integrated stockholding and delivery solution for furniture retailers as their chosen representative for the final stage of the consumer’s purchase experience.
Our reputation stands on delivering excellent customer service and TranSend will provide us and our clients with real-time visibility of the delivery and collection process, improve delivery accuracy and efficiency and provide our retail clients with a more pro-active service for their customers.”
About Home and Retail:
Home and Retail are the largest privately owned fully in-house, nationwide, white glove furniture delivery service in the UK and Ireland. Their unrivaled service includes two-man delivery, one-man delivery, the delivery of small items and pick and pack operations.