TranSend proof of delivery (ePOD) app and route planning – subcontractors

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“Too many POD systems just amount to a list of call points thrown on to a smartphone.  They don’t take account of actual customer demands”.

In the latest issue of Fulfilment and e.logistics, David Cook, managing director of TranSend Solutions Ltd, comments on the sophistication required by customers for ePOD.

In his POD feature, editor Peter Rowlands poses the question:  Why isn’t the necessary POD functionality already included in ERP or despatch management software?

David Cook has a simple explanation: “It’s because POD is a complex subject.  It’s not a natural extension of a typical enterprise resource planning suite.”

TranSend offers a route editing and vehicle loading module and also has a strong relationship with a number of routing and scheduling software suppliers.”While some scheduling suppliers take a ‘black box’ approach to POD gathering, the better ones provide full integration.”

On the subject of Android as a real alternative to Windows in the mobile world for professional applications, David Cook comments, “Some operators have delayed deciding on their mobile platform until Microsoft’s road map for mobile devices becomes clear, but they simply can’t wait any longer.”

Android means that ordinary smartphones can be used for data capture, although they are more fragile than industrial handheld terminals which can be dropped many times without damage. “But drivers take more care if they’re using their own phone,” David Cook argues.  ”And they’ll rarely let their own phone’s battery run flat.”  He also points out that many smartphone screens are larger than those of typical handheld terminals. “So there’s more space for people to write a legible signature.”

One of the practical attractions of Android in the POD world is that it helps transport operators who regularly make use of subcontracted drivers.  With TranSend, for example, subcontracted drivers can download the app to their own smartphones that will link them into the same POD system used by the company.

Read the full POD feature ‘Show me the proof’ in the Summer 2014 issue of Fulfilment and e.logistics magazine

Find out more about TranSend ePOD customers, including Android, smartphone and subcontracted driver use

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BarwickBarwick Bathrooms is a leading distributor of quality bathroom brands providing a range of services to bathroom specialists, plumbers and builders merchants across the UK.

In response to business growth, they have appointed a contract distributor to handle their deliveries in Scotland and will use TranSend ePOD for Android to manage this third party delivery operation.

Barwick Bathrooms has already deployed the TranSend ePOD solution across their own delivery fleet, using rugged handheld devices, extending the use of their supply chain execution software to electronic order and delivery confirmation.

Using Android PDAs, TranSend ePOD will feed real-time data from their sub-contracted delivery operation into their existing TranSend delivery management system to provide them with a global view of drops, mileage and delivery activity across the whole business.

The same TranSend ePOD solution operates on both rugged and consumer devices, making it the ideal choice for companies using sub-contractors, where the ePOD app can be downloaded onto any Android smartphone or tablet.

The subcontractor’s drivers will use Android mobile devices for all communication between the driver and the back office to:

  • Record the time the driver signs on and off.
  • Prompt the driver to carry out all vehicle checks and ensure all necessary equipment is loaded on the vehicle.
  • Provide drivers with all route and customer delivery information
  • Capture all relevant details about a customer delivery, including time, signature, photographic evidence and reason for any delivery failure.
  • Automate the payment check prompts for drivers collecting payments

The contract distribution management team will also have advanced notification of products being trunked to their depot in Glasgow and will be able to plan driver routes to make the most effective use of drivers and vehicles.

Barwick Bathrooms use the TranSend web-based Executive Dashboard to manage the delivery operation, utilising real-time information on delivery status measured against their own business KPIs to highlight and react to exceptions as they arise.

"We are delighted to have a fully integrated delivery management system". "As well as improving the efficiency of our delivery operation it is vital that we maintain the same level of service to all of our customers. Being able to provide sub-contractors with the same TranSend functionality on their own devices, means that we can more effectively monitor and manage the costs of all deliveries whilst providing our customers with excellent service and response times whether we use our own drivers or a third party."

Bob Ashley, UK Logistics Manager at Barwick Bathroom Distribution LLP

About Barwick Bathroom Distributors LLP:

Barwick are a leading distributor in the UK of Quality Bathroom Brands.

Based in Bradford, West Yorkshire, they provide a huge portfolio of products and a range of services to assist Bathroom Specialists, Plumbers Merchants, Builders Merchants. www.barwick.co.uk

Find out more about TranSend ePOD for Android and Subcontractors