UK couriers, Dynamic Despatch, offer a specialist service to manage the delivery and collection of high value hospital medical equipment. They pride themselves on providing a cost-effective service, individually tailored to each customer’s needs. To manage this delivery and collection operation, Dynamic Despatch has chosen an integrated TranSend ePOD, route optimisation, job tracking and delivery compliance solution with real-time communication between the drivers and head office using Android smartphone devices.
In addition to planning optimum routes, Dynamic Despatch will use TranSend to monitor the progress of each route in real time, which allows them to manage the whole delivery process and offer such high levels of customer service.
Using a pool of sub-contractors, Dynamic Despatch operate up to 20 routes per day and need to ensure that jobs can be completed to each customer’s specific requirements. TranSend will be integrated with their existing InTransit TMS system, in order that routes are planned to optimise productivity and efficiency, whilst meeting customer time-slots and service expectations.
Once drivers have downloaded the TranSend app to their own Android devices, they can then download the route allocated to them for the day and, using instructions displayed on the PDA, complete the process for each delivery or collection including special instructions and checks.
Using TranSend, Dynamic Despatch can track all aspects of delivery and collection to monitor route compliance, manage exceptions and provide a signed proof of delivery. The PDA device provides real-time visibility of each route using GPS tracking and also captures event and exception data for all stops along the route.
The solution for Dynamic Despatch includes the TranSend web-based Executive Dashboard, which utilises real-time information on delivery status, measured against their own business KPIs, to highlight and react to exceptions as they arise, providing detailed management information.
"We see real business benefit in being able to plan the most effective routes and manage sub-contractors via their own Android devices".
"By eliminating the need for us to supply drivers with handheld devices, TranSend for Android is an ideal, cost-effective solution for our sub-contracted delivery operation. As importantly, the flexibility and ease of use of the route optimisation system means that we can plan the most effective routes taking into account orders, locations, the number of vehicles available and customer promises."
"Using TranSend for route optimisation and detailed delivery tracking means that we can communicate even more closely with our customers and provide them with access to real-time information. We, and our customers, can see that each delivery arrives quickly and efficiently to its specified destination or recipient".
Andrew Edwards, managing director at Dynamic Despatch
About Dynamic Despatch:
Dynamic Despatch are a specialist logistics supplier to the medical device market. Since 1999 they have developed their systems and services around the needs of this sector, delivering bespoke logistical solutions, customer service support, and specialist vehicle provision. www.dynamicdespatch.co.uk
Find out more about TranSend ePOD for Android