TranSend proof of delivery (ePOD) app and route planning – Food distribution

All posts tagged Food distribution

Henderson Foodservice

 

 

 

 

 

 

 

 

 

 

 

 

The Henderson Group has deployed TranSend electronic proof of delivery (ePOD) on 120 Zebra TC55 Android devices across its Wholesale and Foodservice businesses.

The new delivery management solution provides The Henderson Group with a centralised delivery portal across the entire delivery operation and is integrated with their WMS and route planning systems to provide a single view of all delivery data, which means that Control Centre staff no longer need to navigate multiple systems and screens.

The TranSend app allows The Henderson Group to manage the entire driver’s day from log-on and depot departure through to depot return and driver debrief.  This includes:

  • Login checks to verify drivers against routes
  • Workflow to handle variable customer delivery requirements such as Drop & Go, Drop & Lock, COD, etc.
  • Dynamic updates with new driver tasks/deliveries throughout the day.
  • Recording uplifts, handling credits and split-cases.
  • Two-way messaging between the driver and back office.
  • Recording of notes and photographs against each delivery, available in real time to the back office for immediate debrief and to speed up any credit due.
  • Vehicle checks and defect reporting.
  • Delivery asset tracking and balance management for cages, milk crate dollies, etc.

The Henderson Group are committed to ensuring that their customer supply chains is as efficient and cost-effective as possible. TranSend ePOD has been implemented to support this aim with comprehensive, real-time visibility and tracking of deliveries.

With the new TranSend ePOD system, The Henderson Group are already seeing operational benefits:

  • A configurable, real-time back office dashboard view, tracking all vehicles and deliveries at any time.
  • ETAs, updated in real time.
  • Real-time exception alerts for proactive management of the delivery process, including temperature tolerance.
  • Accurate credit calculation for exceptions and returns, including catch weight foods and split cases for cash-on-delivery or immediate invoicing.
  • Enhanced vehicle checks, with intelligent walk-round sequence and full defect reporting.

Pat McGarry, Logistics Director at The Henderson Group, explains how TranSend ePOD supports their plans for service excellence:

We wanted an ‘out-of-the-box’ solution that was simple and intuitive to use for our own and any agency drivers, with the depth of workflow functionality to manage customer-specific requirements at each stop and down to product detail level for variables such as temperature and weights. TranSend enables us to provide a more flexible and efficient delivery service across both our Wholesale and Foodservice businesses with real-time information that enables us to pro-actively manage our delivery process.

Henderson Group

 

 

 

About The Henderson Group:  

  • Henderson Group is a local business and run by Martin and Geoffrey Agnew achieving 91st place on the latest 2016 Sunday Times HSBC Top Track 100 league table of the U.K’s private companies.
  • Henderson Group is ranked 6th in the Ulster Business Top 100 Companies 2016.
  • The Group owns the SPAR, EUROSPAR, VIVO, VIVOXTRA and VIVO Essentials franchises in Northern     Ireland.
  • Four companies make up the Group – Henderson Wholesale, Henderson Retail, Henderson Group Property and Henderson Foodservice.
  • Henderson Wholesale has been distributing food and grocery-related products to the convenience retail sector for over 100 years and is the largest operator of its kind in the country, supplying 422 stores.
  • The Group is committed to sourcing local fresh foods from farmers, growers and suppliers, with over 75% of fresh products sourced on the island of Ireland.
  • Henderson Retail owns and operates 79 SPAR and EUROSPAR stores in Northern Ireland.
  • Henderson Foodservice is a market leading supplier to the catering industry, providing a vast range of products to hotels, schools, restaurants etc. across Ireland.
  • Operating out of its head office in Mallusk, the Group employs 3,017 employees across Northern Ireland.
  • Multi award winning Henderson Group claimed Belfast Telegraph ‘Company of the Year’ 2016 ; Henderson Retail, Retail Industry Awards ‘Community Retailer of the Year’; Henderson Wholesale, Ulster Grocer Best Marketing Campaign, and Business in the Community ‘Community Impact Champion 2016’, for its defibrillator campaign; Henderson Foodservice, Deloitte Best Managed Company and Investors in People Silver accreditation, to name a few.

www.henderson-group.com

food and drink delivery

To meet the demands of food & drink retailers, restricted delivery time-windows are often the norm and the need for accurate deliveries and control of returned goods are critical in minimising shrinkage and speeding up the payment process for deliveries.

Here are some of the TranSend system features used by our food and drinks clients:

  • Integrated route optimisation and electronic proof of delivery (ePOD)
  • Cash collection handling
  • Asset management of delivery cages
  • Handling of delivery assets – e.g. keys required for delivery to certain sites
  • Tracking to SKU level, handling different units of measure
  • Driver prompts specific to drop and to individual items at each drop, e.g. temperature-controlled items
  • Returns handling – non-deliveries and collections
  • Load validation before leaving the depot.

Our food and drink clients include:

Penta Foods, an Indian food manufacturer and distributor to restaurants and specialist food outlets with 2 UK depots.

Brindisa Foods, who deliver fine Spanish food to the UK market from their London base .

Harveys Brewery, deliver to their 47 pubs and free trade premises in London and the South East.

Hildon Water, deliver their natural spring water to their prestigious client base.

Hendersons Foodservice supply Spar stores in Ireland.

Palmer and Harvey, the UK’s number one delivered wholesaler serving multiple, convenience, forecourt and CTN retail outlets.

Read more about TranSend ePOD at Palmer and Harvey

Pro-retail 2016

Palmer and Harvey will show their TranSend proof of delivery system live in action at Pro Retail 2016 at The International Centre, Telford, Shropshire on Tues 26th & Weds 27th April.

Pro-retail is the leading industry trade show for independent convenience, forecourt and CTN retailers.

Palmer and Harvey are currently rolling out the TranSend ePOD app across its entire fleet to drive more efficient delivery management and customer service benefits:

“Removing the cost and time overhead of managing manual processes, means that we can focus on developing our value-add service to both existing and potential customers.”

Read the full story

palmer and harvey office

Palmer and Harvey proof of delivery (ePOD)

Palmer and Harvey use Zebra TC75 rugged Android mobile devices, with integrated satellite navigation, to run the TranSend ePOD app for driver and delivery management, providing 100% coverage across their delivery network.

With a delivery network of 15 regional depots, Palmer and Harvey serves over 88,000 UK retail accounts, and makes more than 60,000 deliveries every week to a diverse range of clients, including, Shell, Welcome Break, Costcutter Supermarket Group, Tesco, Sainsbury’s and 1000’s of unaffiliated Independent stores. Palmer and Harvey also undertakes distribution activities for major manufacturers, such as Coca Cola Enterprises.

Mark Leonard, Group Operations Director at Palmer and Harvey, comments:

For our drivers TranSend is extremely easy and intuitive to use. Importantly, TranSend can handle all of our very specific customer requirements with workflow configured to provide the driver with detailed instructions at each stop by customer, by contract and by product.

Palmer and Harvey, the UK’s number one delivered wholesaler serving multiple, convenience, forecourt and CTN retail outlets, is to roll out TranSend ePOD to 793 drivers across its entire delivery fleet.

The integrated delivery management solution from TranSend provides:

  • Configurable workflow for each stop by customer, by contract and by product, such as GRN handling, sandwich returns, ‘drop and drive’, COD payment collection and uplifts.
  • Electronic proof of delivery, recording any exceptions
  • Accurate vehicle tracking using live traffic
  • Vehicle checks and safety messages
  • Two-way messaging between the back office and drivers
  • Delivery asset recording for roll cages and totes
  • Route compliance against plan
  • Customer self-service portal

With the new TranSend centralised system, Palmer and Harvey will benefit from:

  • improvement in cash flow from a reduction in automatic customer debits and disputed PODs pending POD confirmation.
  • cost-reduction through lower mileage, driver debrief time and drop-time, reduced admin for POD handling and claims, reduced archiving and elimination of lost PODs.
  • Increased customer satisfaction in resolving POD claims and queries quickly with access to a customer portal
  • Real-time delivery alerts, both at branch and to the customer, advising live ETAs
  • Tracking of delivery assets for accurate customer billing

Mark continues:

Removing the cost and time overhead of managing manual processes, means that we can focus on developing our value-add service to both existing and potential customers. Having real-time information visible at each depot and at head office, means that we are alerted to any delivery issues as they arise and are able to respond quickly. The new delivery management system and redesigned process will automate the delivery operation, reduce operational and admin costs and improve efficiency, whilst handling customer-specific workflows, sandwich returns, GRN processing and uplift processes.

www.palmerharvey.co.uk

Download Zebra TC75 spec sheet