TranSend proof of delivery (ePOD) app and route planning – Home Delivery

All posts tagged Home Delivery

Caulfield Transport ePOD

Caulfield Transport has selected TranSend electronic proof of delivery (ePOD) and integrated route planning to automate their delivery operation, remove paper processes, plan routes more efficiently, manage tasks, track activity and provide real-time visibility of deliveries in progress.

Caulfield Transport specialise in the distribution of white goods in Ireland, delivering to wholesalers and consumers for leading manufacturers, including BSH, Dimpco, Expert, Electrolux, Euronics, Fisher & Paykel, Hoover Candy, Indesit, KAL, Miele, Origo, Shomar, Whirlpool, Walker and Waterford Stanley.

In order to improve operational efficiency and to enable more accurate and timely invoicing, Caulfield has chosen TranSend to replace its paper docket process with accurate, real-time data that eliminates the need for duplication, manual sorting of orders into routes and document scanning.

TranSend are supplying delivery tracking, electronic proof of delivery (ePOD), route planning, optimisation and compliance for a fleet of 70 vehicles operating from Caulfield’s depots in Dublin and Cork. The system includes a supplier portal to provide manufacturers with online access to POD information and planned delivery dates, as well as a custom POD report to include supplier-specific information and terminology with the optional capture of ‘customer own paperwork’.

With TranSend, Caulfield Transport will benefit from:

  • Dynamic Route Builder, which provides a graphical view of the planning process and order allocation with the ability to drag and drop orders onto any route.
  • A flexible, user-friendly ePOD app provides route information and step-by-step instructions for each stop, capturing all data and events, including signatures and photos.
  • Customer pre-delivery notification by email and SMS, reducing time wasted on cancelled deliveries and improving customer service.
  • Apps for enhanced vehicle checks compliance and incident recording ensure that detailed data is captured and acted upon.
  • Integration with Blue Tree telematics will enable driver behaviour information to be viewed in the TranSend back office system.

Fintan Caulfield, Managing Director at Caulfield Transport, comments:

“Our business is founded on the quality of our delivery service and our response to customers. With TranSend we have a system that will optimise routes and the utilisation of our fleet, reduce admin costs and enable us to invoice more accurately. We can now offer white goods suppliers and their customers a more efficient and transparent delivery service – all of which helps us to confidently compete for new delivery contracts.”

Caulfield Transport ePOD






Brighthouse, the leading UK rent-to-own retailer, is using TranSend ePOD from to manage deliveries and collections between its depots, stores and customers to improve customer service and drive down operational costs through automating processes.

TranSend ePOD allows Brighthouse to control what goods are delivered and collected, where and when, and by which vehicle. Real-time tracking of deliveries and collections allows them to react to exceptions, including non-delivery, providing drivers and back office staff with automated updates via Motorola MC65 rugged PDA devices.

"The TranSend solution will quickly deliver benefits to the business. With TranSend ePOD, we have full visibility of delivery activity across the business. We can already see that the system has brought efficiencies to the delivery operation, including tighter control over customer claims and delivery route changes. With multi-dimensional real-time data, we can more pro-actively manage our interaction with the customer”.

Mike Dyde, Project Manager at Brighthouse

This ePOD project will integrate processes and systems for route planning and customer orders, to help control operational costs, reduce damage claims and eliminate unnecessary paperwork and telephone calls. A pilot project at the Brighthouse Wakefield branch has already demonstrated significant operational and management benefits:

  1. Drivers spend less time in re-sequencing routes, handling manual run sheets and calls with the office.
  2. Damages and non-deliveries by reason are recorded electronically in real-time with production of each POD including photographs and notes
  3. Customer queries are handled immediately, without the need to call the driver.
  4. Delivery service questionnaires are completed at the customer delivery point eliminating the need for follow up telephone calls and manual data entry.
  5. Built-in reports and enquiries aid performance monitoring of the delivery operation.

About BrightHouse:

BrightHouse Ltd is the leading UK rent-to-own retailer. They provide high-quality, branded products to credit-constrained customers, through affordable weekly payments. With revenues of £227 million and 204,000 customers, they operate from more than 240 retail stores nationwide.

Find out more about TranSend for Retail

wickes home delivery

Wickes Enhance Home Delivery Service Levels and Reduce Operating Costs by £250,000 per year with TranSend ePOD, Vehicle Tracking and Performance Management Solutions.

Wickes is one of the UK’s favourite home improvement retailers. As part of the Travis Perkins Group, its stores appeal to serious DIY customers who carry out more complex projects, and tradesmen who undertake general repairs, maintenance and improvement projects for households. These customers are more demanding in terms of service, quality and price. Wickes operate 195 stores across the UK, all offering a range of kitchens and bathrooms, which are sold through in-store showrooms supported by their Home Delivery operation.

Customer Service is Key

As a successful and growing business, Wickes recognised the need to introduce electronic, integrated operational systems in order to streamline the management of their Home Delivery process, as well as further enhance their customers’ experience in terms of being able to offer more specific, timed delivery slots and joined-up handling of doorstep delivery and queries more efficiently.

The original project focused on Electronic Proof of Delivery (ePOD) but was extended to include GPS tracking and vehicle telematics on the home delivery fleet Rob Ivers , General Manager of Wickes Home Delivery Network, was involved in selecting TranSend Solutions:

“The final decision on supplier was based on site visits and pricing. The TranSend ePOD solution did exactly what they said it would do. We have achieved major customer service enhancements from having instant, online access to customer delivery information and we can react more quickly and intelligently to customer queries. The tracking functionality means that we can also better manage customer delivery expectations and take pre-emptive action where necessary”


Reduced Operating Costs and Improved Efficiency

Through a fleet of 60 vehicles and a national distribution network of 8 depots, Wickes makes some 150,000 deliveries per year and, at its peak, delivers a kitchen every 3 minutes.

The introduction of real time electronic proof of delivery at Wickes has resulted in a 20% cut in the number of claims for incomplete delivery due to a much higher level of information accuracy – previously they did not have sufficient information from point of delivery to be able to investigate claims effectively. ePOD from TranSend manages the whole delivery and collection process, including scanning and exceptions, running on Motorola MC9000 series handheld mobile computers and Zebra handheld printers installed in all delivery vehicles.

The ePOD solution from TranSend gave us the platform to be able to check claims, confident in the proof of delivery information received. In practical terms this has saved Wickes around £250,000 per year. Wickes handle over 3000 deliveries each week which, with our previous paper-based system, was an administration nightmare. The ePOD solution has transformed the way we handle claims or queries and also reduced the man-power required.

General Manager, Wickes Home Delivery

Delivering Real Business Benefits

For Wickes, this has provided dramatic cost savings and, as importantly for them, established a platform to more effectively manage their business growth going forward through the integration and visibility of system information.

Rob Ivers explains:

“One of the benefits of working with TranSend Solutions is that they really are a ‘one-stop shop’. It was great not to have to deal with multiple suppliers and integration teams. TranSend’s CIS (Communications and Integration Server) provides complete business data integration and their ‘can-do’ attitude certainly helped us to achieve our business system goals.”

For the future, Wickes are considering how they may further streamline their business systems to provide self-service access to customer delivery information.

Rob Ivers concludes:

“The functionality provided by the integrated ePOD and tracking systems from TranSend Solutions means that we can now actively explore the next steps in developing our business systems to provide the ultimate in customer service.”