TranSend proof of delivery (ePOD) app and route planning – Job management

All posts tagged Job management

Wessex Water tanker

Wessex Water has implemented TranSend’s mobile waste job management system to generate sludge tankering jobs, capture real-time information via the PDA and provide electronic proof of collection and disposal. Routing integration to Truckstops enables Wessex Water to schedule jobs more efficiently and optimise the routing process.

In addition, real-time visibility of jobs and vehicle location means that they can now respond to ad-hoc and emergency jobs more efficiently using their own drivers, rather than using external contractors.

The TranSend solution is deployed on 50 Motorola MC75a rugged handheld devices for drivers with a hosted back-office management system. TranSend is also integrated with existing systems for order information, resource availability, tanker capacity and site logger. Using this integrated data, TranSend provides visibility of real-time information across the whole sludge management operation and generates reporting information on sludge data, driver activity, vehicle capacity, routes and tracking.

“TranSend and Truckstops provides us with a single, integrated view of data across the sludge management operation. The system provides the depth and breadth of real-time information that enabled us to remove manual processes, schedule jobs more efficiently and optimise the routing process. We now maximise the use of our own vehicles and drivers with fuller shifts, which has reduced the need for additional contractors and enabled us to respond to emergency jobs more effectively.”

Ashlea Lane, Head of Waste Water Treatment at Wessex Water


About Wessex Water:

Wessex WaterWessex Water are the regional water and sewage treatment business serving an area of the south west of England, covering 10,000 square kilometres including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire. YTL Power International of Kuala Lumpur acquired Wessex Water in May 2002. Wessex Water treats 475 million litres of sewage from 2.7 million customers a day.


Tardis wet waste tanker

Tardis Environmental UK has implemented TranSend integrated routing and ePOD for job management to streamline its wet waste collection and disposal operation. TranSend is used for building and optimising routes, recording job tickets and tracking the progress of routes and jobs in real time.

Tardis operates 60 vehicles covering wet waste collection, portable toilet hire, drainage services, water bowsers, waste tanks and road sweepers. They pride themselves on excellence in service and offer a nationwide service with a 24 hour call out.

To ensure that drivers carry out jobs correctly and to eliminate lost job tickets, Tardis needed a system to centralise route planning and scheduling and provide accurate, undisputed proof of job completion.

Using the TranSend app and management portal, Tardis now has:
  • Centralised route planning and scheduling
  • Accurate, undisputed proof of job completion
  • Eliminated lost job tickets
  • Reduced the paperwork and time involved in planning
  • Real-time visibility of all vehicles, routes and job status
  • Validation of legally compliant disposal
Centralised Route Management

Tardis previously used manual scheduling, with routes and job tickets being produced at each depot. This generated a high volume of paperwork for head office to handle without any visibility of routes and jobs in progress to be able to manage the operation as efficiently and effectively as possible.

Now a single, centralised team use TranSend for route planning and scheduling, reducing both the paperwork and the time involved in the planning process.

Using TranSend Dynamic Route Builder, jobs are automatically picked up from the MCS booking system and dragged on-screen to routes for the next day. Routes are then optimised using time and distance criteria.

Ad-hoc jobs can be added during the working day with updated route and job details pushed to the driver via their device.

As well as automating the job scheduling process, the central planning team now has real-time visibility of all vehicles, routes and jobs by status throughout the day.

“We have seen an immediate benefit from centralising routing and scheduling. In fact we now have zero missing job tickets. A massive benefit for us is being able to physically see exactly where the drivers are and what jobs they have done, including where they are making disposals on their routes”.

Katie Boyden, Hire Director at Tardis Environmental

Driver and Job Management

Tardis drivers use the TranSend app on Motorola TC55 Android devices with built-in scanners.

They download their allocated route for the day and then follow the prescribed process for collections and disposal, including any special instructions, such as signatures and photographic evidence. The app presents the driver with a checklist relevant to each particular job.

TranSend have worked with Tardis on defining the processes required to ensure that each job is carried out correctly and to provide the driver with specific instructions via system logic on the handheld device:

  • If the tanker is full, the driver’s device shows the nearest disposal options.
  • If any part of the load includes ‘commercial’ waste collections, the system knows that the tanker needs to go to a specific disposal site to conform with environmental legislation.
  • At the point of disposal, the driver creates a ‘tipper’ job on the device, which stamps all collection job tickets on the load, identifying the disposal site, thereby providing a full trace of waste collections.

To validate the legally compliant disposal of collected wet waste at suitably licensed facilities, waste transfer notes are automatically produced detailing all collection and disposal information, including signatures and time & date stamp.

“We have been able create different processes, according to the type of job, to ensure that the driver carries out each job to our specified standards.” “With instant availability of a signature on job completion, we have accurate, real-time data to prove that jobs have been completed correctly.”

Management Visibility

The TranSend solution provides Tardis with a web-based back office management portal for complete visibility of routes and jobs in progress. Using GPS tracking from the driver’s handheld device, TranSend captures any events and exceptions that occur during the day and also manages driver compliance against their allocated route and jobs. They can see the driver’s exact location and when jobs are completed, in real time.

“The system is easy to use for both drivers and the planning team and we have had fantastic support from the TranSend project and support teams. Having an integrated route planning and job management system from one supplier, who is a specialist in the waste water sector, means we have a single point of contact for software, hardware and support. We cannot fault them and look forward to rolling the system out to other areas of the business”.


STW worker small

Severn Trent Water has chosen an integrated solution from Paragon and TranSend Solutions to plan, schedule and capture real time information on all sludge tankering collection and disposal jobs. The system will enable Severn Trent Water to electronically manage the process as efficiently and cost-effectively as possible with visibility of real-time information across the whole sludge management operation.

Severn Trent Water has selected Paragon’s Integrated Fleets system with INRIX-based road speed data and HERE street level map content with bridge height information for operational route scheduling and strategic modelling. Paragon’s route optimisation system will replace the current planning process and enable Severn Trent Water to optimise tanker schedules, maximise use of its transport resources, reduce transport costs and allow their Planning team to model proposed capital spend and contingency planning.

TranSend’s industry-specific, mobile proof of delivery and collection solution has been selected by Severn Trent Water to provide drivers with real-time job information, via Samsung Galaxy Tab 4 Android devices. Via the tablets, TranSend will provide accurate, real-time information that confirms collections and deliveries with volumes, location and time data feeding back to the office. Live GPS tracking from the tablets will provide real-time plan v actual monitoring and alerting, to enable Severn Trent Water to reallocate jobs and allocate ‘reactive’ jobs, maximising the use of their own fleet and reducing the cost of subcontractors.

By understanding reception centre capacities and associated processing costs coupled with real time fleet visibility, Combined Heat and Power (CHP) output at Severn Trent’s reception centres can be maximised, increasing the company’s revenue from renewable energy.

Craig Pearson, Planning Office Manager at Severn Trent Water, highlights some of the immediate benefits of the new job management and scheduling system:

“Having evaluated a number of systems against our requirements, a fully integrated system from TranSend and Paragon provided the best solution for us, with both suppliers already proven in the water industry. We can now optimise our tanker schedules to take into account treatment centre capacity and transport costs. Increased visibility of our tankers, combined with the ability to update drivers in real time, will reduce the usage and associated cost of external contract vehicles through better utilisation of our own fleet.”

Severn Trent Water logo


Severn Trent Water is the second largest water and waste water company in the UK. It serves more than 4.2 million homes and business customers and has the lowest combined water and sewerage bills in England and Wales.


Welsh Water
Comprehensive management, routing, scheduling and ePOD solution is rolled out, improving visibility, tightening control and enhancing efficiency

Welsh water logoWelsh Water provides water and sewerage services in north and south Wales and parts of England, and operates wastewater treatment works at no fewer than 880 sites of varying sizes. Sludge (partly-treated waste) has to be collected regularly from these sites by specialised bulk tanker vehicles and transported to a number of larger sites, where further processing is undertaken.

The company runs a core fleet of 33 articulated and rigid tanker vehicles to handle this work. They are based at 23 strategic locations within the large operating area, and historically they ran on pre-determined routes known as “milk rounds” that reflected the typical collection pattern required by each treatment plant. Rounds were planned in advance for a whole year’s operations, with visits ranging in frequency from twice a day to once every few months.

However, these fixed journeys did not always reflect actual operating requirements. For instance, even if there was not enough sludge at a site to make up a full load, the driver would still make the collection, running partly-loaded and compromising efficiency. Additionally, during a visit the driver might be asked by on-site staff to do unscheduled work such as hosing down the yard, potentially disrupting other visits later in the day.

In the event of urgent reactive work, a driver might be pulled off a scheduled round to deal with it; but there was no comprehensive system for identifying available drivers, or for recording the scheduled work left unfinished. Often an external contractor would be hired in to do the reactive work at extra cost (this is known in the organisation as a bought-in service), even though there might have been scope for an in-house driver to handle it.

“One of the biggest problems was that the drivers held a lot of the routing information in their heads,” says project manager Owain Jones. “They planned their movements themselves, and there was no easy way to tap into that information or alter their journeys – for instance, to reflect changing requirements or to brief temporary drivers covering for holidays or sickness.”

He adds: “Because it was a paper-based system, there was also a lack of central coordination. Although we logged some information meticulously, such as the amount of material loaded on to vehicles at the bigger sites, this data wasn’t necessarily correlated with vehicle operations. We didn’t have a full overview.”

After evaluating various possible ways to streamline the operation, Welsh Water appointed TranSend Solutions to implement a comprehensive mobile job management and data capture system, and MapMechanics was brought in to provide an integral routing and scheduling element.

At the heart of the new system is a centralised planning and diary system developed specially for Welsh Water by TranSend. This holds details of all sites and their requirements in terms of sludge volumes and visit frequency.

Alongside this, the organisation used TruckStops to build a new “template” schedule of vehicle journeys to serve each site. This was based on carefully assembled historic data and driver feedback, and also took account of any restrictions on vehicle size or weight and any timing constraints at each location.

As far as possible, existing vehicles and drivers were kept on the same work as before, but TruckStops was able to optimise the routes and call sequences, creating a much improved “base plan” for the revised operation.

However, a major change from past practice is that the actual transport plan for the fleet is now varied week by week, and scheduled by TruckStops accordingly.

A key to this change has been the introduction of TranSend ePOD, a comprehensive sign-on-screen electronic data capture and proof of delivery system. Drivers have been equipped with Motorola MC75 handheld computers, which are linked wirelessly to the operating centre by GPRS, and they use these to report back details of their activities in real time.

Details captured by drivers include not only arrival and departure times on site, but also load volumes and even the water content of the sludge they have loaded. Using this kind of up-to-date information, TruckStops is able to schedule intelligently for real-world demand in the week ahead.

Routing instructions are now transmitted wirelessly to the drivers’ terminals. Only one day’s schedule is sent at a time, so if unplanned or urgent tasks arise, suitable drivers can be identified, schedules for subsequent days can be amended very quickly, and less urgent jobs can be “cascaded” according to priority.

As part of the new regime, two full-time schedulers have been appointed, one for each of the main regions. They are able to monitor the planned schedules, allocate urgent jobs and respond to queries from drivers. They can even insert urgent jobs manually; data on the handheld terminals is updated automatically to reflect them.

“The project has involved a culture change for drivers,” admits Steve Farley, the organisation’s logistics manager, “but they have realised there are advantages for them.” One improvement is a new requirement for drivers to obtain authorisation from their scheduler before agreeing to do ad hoc work on site. “They are much happier now that they don’t have that responsibility, and we are able to monitor the cost of any unscheduled work and cross-charge it to the site in question.”

Initially the system was rolled out across south Wales, and now it is being extended to north Wales. According to Steve Farley, there are already indications that it is bringing the expected savings and efficiency improvements.

“We have been able to reduce the cost of bought-in services significantly by using our own drivers more productively,” says Steve. “We have also reduced unnecessary collections from sites that need not be visited so frequently, and improved our vehicle fill rate significantly.”

By avoiding unnecessary repeat visits to sites, the organisation has also improved its service to the sites, since the operation is now more reliable.

There have been many other benefits, too. For instance, the organisation can identify delays at sites, and can calculate the cost to serve each site more accurately than ever before.

Moreover, because it is now possible to correlate vehicle movements with information about each load, the organisation can detect instances where the water content of the sludge it is collecting is too high – a change that has helped impose a tighter discipline on the treatment operation itself, saving further costs.

TranSend is a hosted web-based system, accessed with standard web browser software. The bespoke job management system developed by TranSend is also hosted. Welsh Water is running MapMechanics’ TruckStops as a PC-based desktop application, and the two systems work seamlessly together.

Welsh Water’s Dave Lewis sums up: “The system is doing exactly what we wanted it to. We are reducing the cost of bought-in services, monitoring our internal costs much more closely, improving our efficiency and productivity, enhancing the service we provide to our sites, and keeping a much closer check on the treatment process.

“For the first time we have full visibility of the operation, and because we are capturing so much data in real time, we can run reports and analysis in finer detail than ever before – which allows us to manage the operation more proactively.”

David Cook, managing director of TranSend Solutions, comments: “By putting together the various components of this system, we have created something new for the water industry that didn’t exist before. This has been our first collaboration with MapMechanics, and it has worked well.”