TranSend proof of delivery (ePOD) app and route planning – proof of delivery app

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PJH Group delivery vehicles

PJH Group has implemented TranSend’s electronic proof of delivery (ePOD) app and back office system to offer its retail and construction clients a premium delivery service, including accurate ETAs and real-time ‘track n trace’ access via a customer portal.

Since 1972 PJH have sourced and supplied bathrooms, kitchens and appliances to customers throughout the UK; from large multi-site retailers to independent retailers; from builders merchants to house builders. PJH operate a fleet of over 100 vehicles across 4 depots and supply over 10,000 products every day.

The TranSend ePOD app is deployed on Zebra TC75 rugged devices and uses routes generated from an Epicor ERP system, to simplify delivery processing for PJH drivers and to generate real-time delivery intelligence.

  • TranSend ePOD includes driver vehicle and trailer checks with integrated CoPilot sat-nav instructions that adapt to trailer type.
  • Product and delivery data is captured by the driver scanning products on and off the vehicle, providing full traceability of items delivered, returned or rejected and identifies any exceptions at pallet, outer or product level for accurate and timely returns management and processing.
  • ETA’s are calculated based on current position, average speed and the road network, keeping PJH customers updated with accurate delivery times.
  • For ‘cash on delivery’ (COD) customers, TranSend ePOD includes full instructions for the driver, including contacts, credit information, amount and payment method. Any variation in payment amount can be authorised, where necessary, using a security pin. Amounts collected by card, cash or cheque are shown on the driver end-of-day debrief for ease of reconciliation.

Andy Dunn, Head of Transport at PJH Group, comments:

Our customers perceive the final part of our service as the most important, because the delivery of products is often the area which can have the greatest impact on their day. At PJH, we continually invest to improve our service levels across all areas and TranSend ePOD now underpins our aim to deliver 100% of product, on time every time and provides us with real-time visibility of stock in transit, provides customers with accurate ETAs and simplifies the process for drivers, including payment collection.

PJH Group logo

 

 

 

 

More about PJH Group: www.pjh.uk

 

 

 

Red car symbol blocked with metal chains

They say that ‘knowledge is power’ and, with a growing requirement for immediate, on-demand information across the whole supply chain – delivery and in-transit information needs to be accurate and shared across all operational areas.

ERP, order management and warehouse systems provide visibility of orders and stock to the point of despatch and then . . .  you need to wait for the driver’s paperwork to be returned in order to close the supply chain loop.

In the meantime, do you know what’s happening with your deliveries, collections and returns ?

  • What deliveries are on which vehicle – and is it the right vehicle?
  • Has the delivery left the building?
  • When is it due to be delivered?
  • Is it on time?
  • Can you automatically update the customer on the ETA?
  • Was it delivered and when?
  • Were there any issues at the point of delivery?
  • Do you know what stock is being returned and why?
  • Is the customer happy?
  • Do you have accurate information for immediate invoicing, credit or replacement?

TranSend ePOD is more than just electronic proof of delivery.

The ePOD app and back-office management system provides full-process supply chain delivery intelligence integrated with your operational systems to show the status of all stock, deliveries and collections, even in transit.

TranSend’s data capture workflow is based on products, individual customers, specific contracts and job types with user-defined visit checks and notes, presented as easy-to-use, step-by-step instructions via the driver’s device.

Here are just a few customer implementation examples of supply chain delivery management solutions incorporating integrated electronic proof of delivery and route planning:

Canute logistics ePOD

 

 

 

Canute Logistics have multiple customer contracts and use TranSend ePOD to monitor real-time activity and service levels against the route plan.

The back-office dashboard enables us, and our clients, to monitor real time delivery activity and service levels against the route plan, which gives us improved customer service reporting using live information’.

 

Henderson Group

 

 

 

Henderson Group use the TranSend ePOD workflow to handle variable customer delivery requirements such as Drop & Go, Drop & Lock and Cash-On-Delivery for Foodservice and Wholesale.

We wanted an ‘out-of-the-box’ solution that was simple and intuitive to use for our own and any agency drivers, with the depth of workflow functionality to manage customer-specific requirements at each stop and down to product detail level for variables such as temperature and weights.’ 

 

perfecthome proof of delivery (ePOD)

 

 

High street retailer Perfect Home use TranSend ePOD and integrated route planning for store and home delivery & collection and provide automated text alerts to store and customer when the delivery vehicle is a pre-defined distance away.

‘TranSend will enable us to better plan, manage and monitor our store and customer deliveries and provide a more efficient and proactive service.’

 

Woodstock Leabank logo

 

 

Commercial office furniture distributor Woodstock Leabank use TranSend ePOD and integrated route planning to build and optimise routes dependent on availability of stock and vehicles – based on weight and volume, including installation time.

The system is easy to use for both drivers and office staff and will streamline the process from taking orders, through to getting them scheduled and delivered.’

Get started on your Supply Chain Delivery Management Visibility
Delivery Intelligence - ePOD

If only all deliveries went 100% to plan without any exceptions, rejections or returns and credit handling  . . .

​The cost, time and effort needed to handle delivery exceptions manually makes it a slow process, but delivery accuracy and how you handle rejected or returned items has a direct impact on your business costs, your ROI and, not least, the perceived level of customer service that you provide.

Find out more at our seminar on 15th March at IntraLogisteX #ILX17, Ricoh Arena.

ILX17

 

 

 

With the latest version of TranSend, companies such as Palmer and Harvey, Wincanton and Perfect Home use sophisticated scanning, dynamic route planning, intelligent ePOD and smart returns management to ensure that products are delivered according to customer’s specific requirements and, using data captured at the point of delivery and back at the warehouse or depot, speed up customer refunds or replacements and ensure that as many items as possible are shown back in stock for resale – a win-win solution to reduce business costs and improve customer satisfaction:

  • Load scan-on, using the route manifest, ensures that the right goods are on the right vehicle for each route, identifying any missing items before departure
  • Dynamic route planning produces optimised routes with clearly identified delivery times which can be messaged to the customer the day before the delivery
  • Accurate ETA’s with in-journey updates of ETA’s (using live traffic) with updated arrival notifications and jeopardy alerts
  • Intelligent ePOD uses customised workflow by customer, contract and product including split cases, temperature monitoring and cash processing
  • Real-time proof of delivery and exception data enables accurate invoicing or cash collection
  • Smart returns management shows items for receipt back at depot for reverse scanning back into stock, remedial action or disposal

The TranSend ePOD app provides simple step-by-step instructions via the PDA, removing the need for detailed paperwork and saving driver time.  Much more than ‘sign on glass’, the app manages the driver’s entire day including vehicle checks, trailer management, fuel recording and incident reporting.

You can see TranSend in action and hear more on our customer case studies at IntraLogistex, 15-16 March 2017

 

IntraLogisteX 2017

IntraLogisteX 2017 is for logistics professionals who are looking for solutions to current and future challenges and promises to be bigger than ever, offering visitors the opportunity to see how all the latest cutting-edge technology can transform their operations so they stay one step ahead of the competition.

Visitor passes are FREE and give you full access to all the cutting-edge solutions on display, live demonstrations and the informative, inspiring sessions within the Technical Seminar Theatre (See TranSend on Day 1, 15th March at 12.15).

Opening Times:

09:30 until 16:00 on Wednesday, 15th March 2017
09:30 until 15:30 on Thursday, 16th March 2017

Visit the TranSend Solutions team on stand 110 to see:

  • How the TranSend ePOD app provides simple step-by-step instructions via the PDA, removing the need for detailed paperwork and saving driver time.  Much more than ‘sign on glass’, the proof of delivery app manages the driver’s entire day including vehicle checks, trailer management, fuel recording and incident reporting.
  • The route planning options within TranSend for amending and building route plans, range from simple manual route building (using drop and drag), through to the automated building of optimised routes taking into account each order’s requirements and constraints – including weight and volume, location, time-window, vehicle size.

ILX TranSend exhibition stand

 

 

More information on the IntraLogisteX event website 

IntraLogisteX 2017

Canute Logistics ePOD

Canute Logistics has gone live with its first project to deploy TranSend electronic proof of delivery (ePOD), as part of a company-wide initiative to review its core delivery and planning systems.

Canute Logistics provides a nation-wide distribution service through 14 locations and operate around the clock to co-ordinate movements between Distribution Centres, manufacturers, wholesalers and retailers. The company has built a reputation for innovation and flexibility, working in partnership with clients. The new ePOD system supports Canute’s aim to strengthen its competitiveness through greater efficiency, flexibility and real-time information visibility.

The ePOD system from TranSend provides real-time location tracking and order status throughout the day. The PDA device provides the driver with detailed instructions for each stop to manage deliveries and collections and any delivery assets using the ePOD app.

In the back office, this real time information provides Canute and its clients with detailed information such as estimated time of arrival, the route taken and confirmation that the consignment has been delivered with signature, time and date stamp.

This high level visibility enables Canute to be proactive, make tactical decisions quickly and keep customers better informed. Clients can also track where their consignments are at any time during the delivery cycle.

Alan Ringrose, Systems Optimisation Manager at Canute, comments:

“TranSend ePOD has taken away the driver’s’ manual workload and effectively manages their day. We now have real-time access to accurate delivery information instead of waiting for the driver to return to depot. With seamless, two-way interfaces with our route planning and telematics systems, we have the benefit of an integrated solution comprising the best applications for each function.”

“The back office dashboard enables us, and our clients, to monitor real time delivery activity and service levels against the route plan, which gives us improved customer service reporting using live information. As our systems evolve, TranSend ePOD is core to our competitive advantage in being able to offer a highly functional, flexible and cost-effective delivery management solution to our clients”.


www.canutelogistics.com

Caulfield Transport ePOD

Caulfield Transport has selected TranSend electronic proof of delivery (ePOD) and integrated route planning to automate their delivery operation, remove paper processes, plan routes more efficiently, manage tasks, track activity and provide real-time visibility of deliveries in progress.

Caulfield Transport specialise in the distribution of white goods in Ireland, delivering to wholesalers and consumers for leading manufacturers, including BSH, Dimpco, Expert, Electrolux, Euronics, Fisher & Paykel, Hoover Candy, Indesit, KAL, Miele, Origo, Shomar, Whirlpool, Walker and Waterford Stanley.

In order to improve operational efficiency and to enable more accurate and timely invoicing, Caulfield has chosen TranSend to replace its paper docket process with accurate, real-time data that eliminates the need for duplication, manual sorting of orders into routes and document scanning.

TranSend are supplying delivery tracking, electronic proof of delivery (ePOD), route planning, optimisation and compliance for a fleet of 70 vehicles operating from Caulfield’s depots in Dublin and Cork. The system includes a supplier portal to provide manufacturers with online access to POD information and planned delivery dates, as well as a custom POD report to include supplier-specific information and terminology with the optional capture of ‘customer own paperwork’.

With TranSend, Caulfield Transport will benefit from:

  • Dynamic Route Builder, which provides a graphical view of the planning process and order allocation with the ability to drag and drop orders onto any route.
  • A flexible, user-friendly ePOD app provides route information and step-by-step instructions for each stop, capturing all data and events, including signatures and photos.
  • Customer pre-delivery notification by email and SMS, reducing time wasted on cancelled deliveries and improving customer service.
  • Apps for enhanced vehicle checks compliance and incident recording ensure that detailed data is captured and acted upon.
  • Integration with Blue Tree telematics will enable driver behaviour information to be viewed in the TranSend back office system.

Fintan Caulfield, Managing Director at Caulfield Transport, comments:

“Our business is founded on the quality of our delivery service and our response to customers. With TranSend we have a system that will optimise routes and the utilisation of our fleet, reduce admin costs and enable us to invoice more accurately. We can now offer white goods suppliers and their customers a more efficient and transparent delivery service – all of which helps us to confidently compete for new delivery contracts.”

Caulfield Transport ePOD

 

 

 

 

 

 

 

www.caulfieldtransport.com

TranSend ePOD V3 electronic proof of deliveryThe The UK Logistics Confidence Index H1 2016, by Barclays and Moore Stephens*, indicates that industry confidence is at a four-year low, although the industry is investing in technology and value added services to cope with customer pressure for lower prices while competition and costs rise – as reported by Logistics Manager.

One interesting statistic cited is that the main source (62%) of new business in the past six months has been as a result of new customers switching from other service providers. See full report.

This highlights the need for delivery operations to be as competitive as possible to both win new business and retain existing clients.

The report also points out that, according to respondents:

  • Pressure from customers to cut prices has overtaken driver and skills shortages as the key challenge in the next six months.
  • New technologies, automation and supply chain innovations are seen as critical to help logistics operators work smarter and improve margins.

The key for successful delivery operators is to be able to offer the right mix of flexibility and customer service at the lowest cost.

* The UK Logistics Confidence Index H1 2016, by Barclays and Moore Stephens

pharmaceutical products

A growing business, with a turnover in excess of £140 million, Ethigen Limited has established itself as one of the leading pharmaceutical distributors in the UK with a head office depot in Glasgow and many other depots across the UK.

EthigenEthigen has implemented the TranSend proof of delivery (ePOD) app on Zebra TC55 Android Touch devices to manage their deliveries to pharmacies across the UK using their own fleet of 60 vehicles, supplying retail pharmacies with a twice daily delivery and collection service in Scotland and a daily delivery and collection service to the rest of the UK.

Challenge

Ethigen supplies pharmacies with a wide range of generic and branded over the counter (OTC) and prescription medicines, including controlled drugs.

Ethigen prides itself on the service levels and reliability it offers to pharmacies, including meeting any specified delivery time-windows.

When loading vehicles for the route each day, their drivers had no way of validating that all the correct boxes were loaded, which meant boxes being missed or going out with the wrong driver.

All delivery and collection processes were manual which meant drivers having to handle paperwork for proof of delivery, returns and collections. In addition, for drops that include controlled drugs, those specific boxes have to be validated by the pharmacist.

In order to deal with any customer queries or changes to a route, the back office would have to call the driver to check his location and details of the delivery status.

Ethigen pharmacyFor regulatory control, Ethigen needed a proof of delivery (ePOD) system that would provide secure tracking of products, including controlled drugs, from loading onto vehicles to the point of delivery to the Pharmacies, ensuring that the right products would reach the right person at the right time and to provide instant feedback on any delivery issues as they arise.

 

 

Solution

TranSend ePOD has replaced all paper-based processes from vehicle loading to signature capture at the point of delivery to the pharmacist, feeding real-time data into the back office system, confirming recipient ID with time and date stamp.

Drivers use the TranSend app to scan boxes onto their vehicle, sign for any controlled drugs on the load and to confirm their load prior to departure.

Martin McKean, IT Manager at Ethigen, explains how TranSend ePOD load-scanning has transformed the loading process:

The system removes loading errors and saves drivers vast amounts of time if they are missing a box on a load. Rather than having to unload to check what is missing, load scanning with the PDA reconciles with the route plan. The driver is alerted to any missing boxes, the order type and where to locate in the warehouse.

At each stop, the TranSend ePOD app provides the driver with the necessary prompts based on product type to confirm relevant delivery checks and any validation required from the pharmacist.

Martin, continues:

Our drivers receive detailed instructions specific to each drop via the PDA, including the procedure for validating receipt of controlled drugs. This makes the delivery process straightforward and means that any driver can take up a route and follow the drop sequence – particularly useful for new and temporary drivers.

Ad-hoc collections can be allocated to drivers via their PDA during the day with their route adjusted from the back office. The system also manages returns by capturing release authorisation from the pharmacist and tracking items through to acceptance back at the depot, providing a complete and visible audit trail.

For managers and customer service staff, the TranSend web-based back office system provides complete visibility of all deliveries and collections using GPS tracking from the driver’s device, capturing any events and exceptions as they occur along the route.

Martin explains:

The accuracy of delivery information in real time has speeded up our customer service response. Our team can immediately see where drivers are and deal with customer queries on ETAs.

Results

With TranSend ePOD, Ethigen benefits from:

  • Managing the driver’s day using a single device
  • Time saving in accurate vehicle loading
  • Time and cost-savings by the removal of paper processes
  • Increased customer satisfaction in meeting time delivery windows, handling queries and providing updates on ETA
  • A validated audit trail of all deliveries and collections
  • Improved process management for controlled drugs
  • Back office alerts to any delivery issues for quick resolution
  • Accurate delivery information has speeded up invoicing and reduced payment queries
  • An intuitive proof of delivery app that can be used by any driver, including agency drivers

Martin comments on the overall project:

TranSend were able to provide us with the depth of functionality we need to manage our controlled deliveries and collections with complete visibility of goods in transit. As a growing business, TranSend enables us to better manage our delivery performance and provide a more efficient service to our customers. The TranSend project management team were meticulous in keeping our project on track to achieve the right solution first time.

www.ethigen.co.uk

ProCam vehicles ePOD and route planning

ProCam ePODProCam has selected TranSend integrated route planning and electronic proof of delivery (ePOD) deployed on Android devices to remove paperwork, plan the most efficient routes, automate the delivery management process and provide ProCam with real-time visibility of their customer deliveries.

ProCam is a national agricultural chemical distribution and agronomy group comprising a network of 16 regional businesses that provide the UK’s top producers with crop protection products and advises farmers on how to get the most out of their crops through better production management methods. ProCam’s business has seasonal peaks and regional variations in supply as well as specific delivery compliance requirements for hazardous products. In addition to managing routes and deliveries more efficiently, ProCam needed an ePOD system that could manage the driver’s day from a single device, including ad-hoc deliveries, vehicle checks and incident reporting.

TranSend are supplying tracking, electronic proof of delivery (ePOD), route planning, optimisation and compliance for their fleet of 80 vehicles operating from their regional sites.

Orders are generated from their IFS order management system and from then on TranSend handles the route building, planning and optimisation, taking into account any specific customer delivery instructions and time-windows.

Deployed on Android smartphone devices, the TranSend ePOD app will present drivers with their route for the day with step-by-step instructions for each stop, including site-specific delivery instructions, signature capture and recording of any events or exceptions as they arise.

Once out on the road, data captured by the TranSend app will provide the back office with complete, real-time visibility of each route, highlighting any exceptions as they occur, so that ProCam can respond quickly to any customer queries.

Importantly for ProCam, from a health and safety perspective, the TranSend app enables comprehensive, configurable vehicle safety checks, plus detailed incident and accident reporting.

TranSend are providing us with a fully integrated route planning and ePOD solution which will enable us to plan the most efficient routes for deliveries and provide a more efficient and proactive service, with a real-time view of the progress of each route and driver. The additional benefit of vehicle checks and incident reporting on the TranSend app means that we can easily and cost-effectively manage the drivers’ day on a single mobile device.

comments Nathan Sheppard, Group ICT Director at ProCam

www.procam.co.uk

 

Pro-retail 2016

Palmer and Harvey will show their TranSend proof of delivery system live in action at Pro Retail 2016 at The International Centre, Telford, Shropshire on Tues 26th & Weds 27th April.

Pro-retail is the leading industry trade show for independent convenience, forecourt and CTN retailers.

Palmer and Harvey are currently rolling out the TranSend ePOD app across its entire fleet to drive more efficient delivery management and customer service benefits:

“Removing the cost and time overhead of managing manual processes, means that we can focus on developing our value-add service to both existing and potential customers.”

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palmer and harvey office

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