TranSend proof of delivery (ePOD) app and route planning – route compliance

All posts tagged route compliance

Robert Lee proof of delivery (ePOD)

Robert Lee DIstribtionBetter integrated and more efficient deliveries are in prospect at Robert Lee Distribution, the UK’s largest independent distributor of bathroom, kitchen and plumbing products, following the introduction of a comprehensive centralised scheduling and delivery management solution from Mapmechanics and TranSend.

TranSend are supplying tracking, electronic proof of delivery (ePOD) and route compliance; Mapmechanics are supplying Truckstops dynamic vehicle routing and scheduling.

Robert Lee distributes around 40,000 line items to retailers and merchants from a network of four national depots, using a fleet of more than 50 vehicles. Historically customers were allocated to specific depots, but the company was keen to balance deliveries more efficiently across the entire fleet, and to automate delivery planning and execution from day to day.

Robert Lee Distribution also wanted to manage deliveries in real time, replacing paper records with a more flexible, centralised ePOD system, and to be able to check route compliance and compare actual delivery performance against the plan.

With the new system in place, Truckstops will schedule deliveries across all Robert Lee depots automatically each day, taking account of delivery priorities, constraints and time windows as necessary. Using an “Output to TranSend” button within Truckstops, the company will then pass the schedules directly to the TranSend system.

TranSend is designed to manage all aspects of the delivery process, from driver log-on to customer delivery and collection and return to the depot, and has been configured precisely to Robert Lee requirements for data capture and exception reporting.

Drivers have been equipped with Zebra TC55 handheld terminals, and the Truckstops schedule is sent to these terminals each day. Drivers then use them to navigate to delivery points, capture signatures and note exceptions. The data is sent back to base wirelessly in real time for analysis, invoicing and archiving.

Deliveries are GPS-tracked via the handheld devices, and pre-delivery text alerts are sent to each customer automatically when the vehicle is a pre-set distance away. Delays or other issues are captured back at base as they occur, allowing staff to alert customers or take other appropriate action.

The record of actual routes, timings and drivers’ hours can be compared after the event with the Truckstops schedule, and parameters can be amended over time to improve the efficiency of the operation further.

Mapmechanics and TranSend have come up with an integrated package that promises to optimise use of our existing delivery fleet and provide customers with a more efficient and proactive service.

says Robert Lee Distribution operations director, Colin O’Reilly



Bond International tyres

Bond International has selected the Route Compliance system from TranSend Solutions to monitor and manage its tyre delivery operation from 4 UK distribution centres to their customers nationwide.

Bond International is a national wholesale tyre distributor who supply millions of tyres each year to leading tyre retailing companies across the UK. They make in excess of 1000 deliveries per day with a fleet of 93 vehicles.

As part of a continuous improvement strategy, Bond International wanted to improve and maintain delivery service levels while minimising operational costs.

The Route Compliance system from TranSend Solutions gives them complete visibility of where vehicles are against their planned routes.  It enables them to monitor and react to delivery and operational issues as they arise rather than at the end of the day. Real-time GPS location of vehicles is provided by the in-vehicle telematics box and the Route Compliance system provides reporting, monitoring and exception alerting based upon delivery schedule information.  Automated reports include route exception analysis, turnaround and delivery time analysis and driver debriefs which provide full analysis of the driver working day as soon as they return to base.

Having access to real-time location information allows Bond International to offer a more pro-active customer service.  The system is integrated with their back office system so that any authorised user back at base can see the status of each consignment.

“We now know exactly where vehicles are and where they should be. The system clearly highlights where drivers are not sticking to the planned route and how long they are spending at each customer site. The reporting information provided by the system helps to identify where potential efficiencies can be made to improve service levels, reduce operational costs, minimise fuel usage and environmental impact and maximise driver utilisation. We can more quickly respond to customer delivery queries - having information immediately to hand to more accurately predict exact delivery times or if there has been a delay and let the customer know without having to make calls to drivers for updates. Being able to track vehicles in real-time also brings an added level of security to the business and its assets”.

Mike Bond, Transport Director at Bond International

About Bond International:

Bond International is a leading national wholesale distribution operation in the UK tyre market:

  • Comprehensive range of premium, budget and value for money tyres
  • 3,500 individually priced product lines
  • Suppliers of over 2.3 million tyres per annum
  • 4 national distribution centres
  • Daily deliveries (over 50% of destinations twice daily)


Extract from article in m.logistics magazine issue 61:  Retail Distribution

Route Compliance provides additional cost savings

“Companies investing in a route optimisation system often fail to recognise the additional cost savings that efficient routing can provide when combined with a route compliance system”, says Anthony Munro-Martin, a director at TranSend, whose route compliance system is part of its ePOD solution.

“It helps identify operational non-compliance and validates the real-life accuracy of routing planning parameters such as travel speeds, opening/closing times and unloading rates.”

Sports retailer JD Sports is one advocate. As Tim Edwards, the company’s loss control director, explains:

“We can now see exactly what is happening today in real time, and then run end-of-day reports for review. In addition, by analysing the data over a period of time, we can review our route planning and timings and investigate specific trends, such as consistently late deliveries to a particular store, which may be due to some stores needing a longer turnround time because of limited access.

“TranSend provides us with valuable, real-time information and visibility of our delivery operation, using our own performance measures and working practices to manage exceptions better, including shortages, vehicle security breaches and missed delivery windows.”


Delivery Asset Tracking enables accurate customer billing

Retail distribution uses a lot of assets including roll-cage, containers, pallets and totes, which can be hidden cost if not proactively managed. TranSend’s Munro-Martin points out: “Knowing what assets are with which individual customers can be highly complex, and it is essential to be able to report the end-of-month balance of these assets for collection or charging purposes.

Palmer and Harvey, for example, use cages valued at over £100 each, representing a six-figure investment sum to the company each year. Using TranSend Delivery Asset tracking, they now have accurate real-time data on cages delivered to and collected from each site, which allows accurate billing to customers.”


Read full article in m.logisitics magazine




Find out more about TranSend mobile delivery management solutions for Retail