TranSend proof of delivery (ePOD) app and route planning – route optimisation

All posts tagged route optimisation

IntraLogisteX 2017

IntraLogisteX 2017 is for logistics professionals who are looking for solutions to current and future challenges and promises to be bigger than ever, offering visitors the opportunity to see how all the latest cutting-edge technology can transform their operations so they stay one step ahead of the competition.

Visitor passes are FREE and give you full access to all the cutting-edge solutions on display, live demonstrations and the informative, inspiring sessions within the Technical Seminar Theatre (See TranSend on Day 1, 15th March at 12.15).

Opening Times:

09:30 until 16:00 on Wednesday, 15th March 2017
09:30 until 15:30 on Thursday, 16th March 2017

Visit the TranSend Solutions team on stand 110 to see:

  • How the TranSend ePOD app provides simple step-by-step instructions via the PDA, removing the need for detailed paperwork and saving driver time.  Much more than ‘sign on glass’, the proof of delivery app manages the driver’s entire day including vehicle checks, trailer management, fuel recording and incident reporting.
  • The route planning options within TranSend for amending and building route plans, range from simple manual route building (using drop and drag), through to the automated building of optimised routes taking into account each order’s requirements and constraints – including weight and volume, location, time-window, vehicle size.

ILX TranSend exhibition stand



More information on the IntraLogisteX event website 

IntraLogisteX 2017

ProCam vehicles ePOD and route planning

ProCam ePODProCam has selected TranSend integrated route planning and electronic proof of delivery (ePOD) deployed on Android devices to remove paperwork, plan the most efficient routes, automate the delivery management process and provide ProCam with real-time visibility of their customer deliveries.

ProCam is a national agricultural chemical distribution and agronomy group comprising a network of 16 regional businesses that provide the UK’s top producers with crop protection products and advises farmers on how to get the most out of their crops through better production management methods. ProCam’s business has seasonal peaks and regional variations in supply as well as specific delivery compliance requirements for hazardous products. In addition to managing routes and deliveries more efficiently, ProCam needed an ePOD system that could manage the driver’s day from a single device, including ad-hoc deliveries, vehicle checks and incident reporting.

TranSend are supplying tracking, electronic proof of delivery (ePOD), route planning, optimisation and compliance for their fleet of 80 vehicles operating from their regional sites.

Orders are generated from their IFS order management system and from then on TranSend handles the route building, planning and optimisation, taking into account any specific customer delivery instructions and time-windows.

Deployed on Android smartphone devices, the TranSend ePOD app will present drivers with their route for the day with step-by-step instructions for each stop, including site-specific delivery instructions, signature capture and recording of any events or exceptions as they arise.

Once out on the road, data captured by the TranSend app will provide the back office with complete, real-time visibility of each route, highlighting any exceptions as they occur, so that ProCam can respond quickly to any customer queries.

Importantly for ProCam, from a health and safety perspective, the TranSend app enables comprehensive, configurable vehicle safety checks, plus detailed incident and accident reporting.

TranSend are providing us with a fully integrated route planning and ePOD solution which will enable us to plan the most efficient routes for deliveries and provide a more efficient and proactive service, with a real-time view of the progress of each route and driver. The additional benefit of vehicle checks and incident reporting on the TranSend app means that we can easily and cost-effectively manage the drivers’ day on a single mobile device.

comments Nathan Sheppard, Group ICT Director at ProCam


Dynamic Route Planning

With TranSend Dynamic Route Builder, new jobs can be allocated in real time directly to a route or vehicle.

Dynamic Route Builder enables planners to visualise jobs and allocate these to the most appropriate drivers/vehicles whilst they are out on the road.  The planner is provided with instant access to all job details for a given date range and all vehicle locations (including available capacity). The jobs can then be allocated using the simple drag and drop facility. This triggers an alert message to the driver’s PDA and automatically downloads the required job details.

The planner can then re-evaluate the route to provide a recommended and optimised route for the driver.  Importantly, this process takes into account any specific delivery criteria set against orders, such as delivery time-window or forced drop sequence.

“The flexibility and ease of use of the TranSend route optimisation system means that we can plan the most effective routes taking into account orders, locations, the number of vehicles available and customer delivery time-windows.”

- Andrew Edwards, managing director at Dynamic Despatch

Read more about Route Management for Route Planning & Route Optimisation

Route Management

Download TranSend Route Management Brochure

Need a stand-alone route planning solution? Find out more about our Route Planning Partners

Need to see how your vehicles are performing against the route plan?  See Route Compliance

Robert Lee proof of delivery (ePOD)

Robert Lee DIstribtionBetter integrated and more efficient deliveries are in prospect at Robert Lee Distribution, the UK’s largest independent distributor of bathroom, kitchen and plumbing products, following the introduction of a comprehensive centralised scheduling and delivery management solution from Mapmechanics and TranSend.

TranSend are supplying tracking, electronic proof of delivery (ePOD) and route compliance; Mapmechanics are supplying Truckstops dynamic vehicle routing and scheduling.

Robert Lee distributes around 40,000 line items to retailers and merchants from a network of four national depots, using a fleet of more than 50 vehicles. Historically customers were allocated to specific depots, but the company was keen to balance deliveries more efficiently across the entire fleet, and to automate delivery planning and execution from day to day.

Robert Lee Distribution also wanted to manage deliveries in real time, replacing paper records with a more flexible, centralised ePOD system, and to be able to check route compliance and compare actual delivery performance against the plan.

With the new system in place, Truckstops will schedule deliveries across all Robert Lee depots automatically each day, taking account of delivery priorities, constraints and time windows as necessary. Using an “Output to TranSend” button within Truckstops, the company will then pass the schedules directly to the TranSend system.

TranSend is designed to manage all aspects of the delivery process, from driver log-on to customer delivery and collection and return to the depot, and has been configured precisely to Robert Lee requirements for data capture and exception reporting.

Drivers have been equipped with Zebra TC55 handheld terminals, and the Truckstops schedule is sent to these terminals each day. Drivers then use them to navigate to delivery points, capture signatures and note exceptions. The data is sent back to base wirelessly in real time for analysis, invoicing and archiving.

Deliveries are GPS-tracked via the handheld devices, and pre-delivery text alerts are sent to each customer automatically when the vehicle is a pre-set distance away. Delays or other issues are captured back at base as they occur, allowing staff to alert customers or take other appropriate action.

The record of actual routes, timings and drivers’ hours can be compared after the event with the Truckstops schedule, and parameters can be amended over time to improve the efficiency of the operation further.

Mapmechanics and TranSend have come up with an integrated package that promises to optimise use of our existing delivery fleet and provide customers with a more efficient and proactive service.

says Robert Lee Distribution operations director, Colin O’Reilly



Delivery Intelligence - ePOD

TranSend  integrated ePOD and Routing is designed to streamline delivery operations by planning optimum routes, monitoring the progress of each route in real time and managing the complete delivery process, including ePOD for proof of delivery and collection.  TranSend ePOD and Route Management provides full visibility of the delivery operation with predictive ETAs and Jeopardy Alerts, enabling clients to better meet delivery time-windows and provide a more pro-active customer service experience.

David Cook, managing director, highlights the benefits to TranSend customers:

“For may fleet operators, one of the main barriers to ePOD implementation, is the process of building routes to provide the necessary data to feed into a proof of delivery system. TranSend is unique in providing integrated route planning and ePOD as a single solution. All the client has to do is provide an order file and TranSend does everything else.”

  • TranSend is readily adopted by both drivers and office staff due to its ease of use and its ability to streamline the process from taking orders, through to getting them scheduled, delivered and invoiced.
  • TranSend can be deployed on rugged or Android devices, or a mixed estate, where drivers download their allocated route for the day and then follow the prescribed process for deliveries and collections, including special instructions and capturing signatures, photos, etc.
  • The Android app can be downloaded on the driver’s own device, which means that any subcontractors can user the same system.
  • Back at the office, TranSend provides complete visibility of the route using GPS tracking from the mobile device, capturing any events and exceptions that have occurred along the route and managing driver compliance against the planned route.
  • TranSend also allows the customer to design their own KPI dashboards, for real-time views of the operation in a format that is easy to visualise, understand and interrogate.

David Cook summarises:

For any fleet operator, TranSend takes away the pain of route planning and allows them to optimise routes and vehicle usage, whilst improving their delivery service, including proof of delivery and collection, with predictive ETAs and Jeopardy Alerts to ensure that they meet customer promises.

One such example is TranSend customer Dynamic Despatch, a specialist logistics supplier to the medical device market that operates up to 20 delivery routes per day.

Andrew Edwards, managing director at Dynamic Despatch, comments:

The flexibility and ease of use of the TranSend route optimisation system means that we can plan the most effective routes taking into account orders, locations, the number of vehicles available and customer delivery time-windows. Using TranSend for route optimisation and detailed delivery tracking, including ePOD, means that we can communicate even more closely with our customers and provide them with access to real-time information. We, and our customers, can see that each delivery arrives quickly and efficiently to its specified destination or recipient.

TPN central Hub

TPN The Pallet NetworkTPN – The Pallet Network – handles in excess of 60,000 pallets a week through its state-of-the-art, purpose designed 367,500 square foot Hub based in Minworth, West Midlands. It also has a Northern distribution Hub near Preston. TPN boasts a Membership comprising over 100 of the best independent hauliers in the UK together with 28 companies which comprise TPN Ireland. TPN Ireland’s Hub is based in Dublin.

TranSend ePOD has been fully integrated with TPN’s Member IT system, TPN Connect, resulting in a one-stop-shop solution that automates and simplifies the delivery process for TPN Members with a low cost of deployment on their own choice of Android smartphone.

TPN Connect ePOD (TranSend) enables TPN and its Members to:

  • Save time and reduce costs by automating manual, paper-based processes.
  • Improve customer service by providing accurate, immediate information on the status of all deliveries, including ETAs
  • Leverage the power of smartphone devices and deploy the TranSend app with a low cost of entry on their own choice of Android device.
  • Track actual versus planned routes and deliveries, through the planned route optimisation technology. This will provide visibility of Member performance throughout the network.
The Challenge

TPN hub MinworthTPN operates a ‘hub and spoke’ distribution model where Members operate within an allocated region, handling palletised freight through the TPN Hub in Minworth, West Midlands. With a central Hub operation handling over 12,000 pallets each day, TPN needed an ePOD solution capable of tracking high volumes of trans-shipped pallets from their collection point to final delivery.

To encourage and manage the roll-out to 100+ Members, the system had to be simple and cost-effective to deploy across drivers, sub-contractors or agency drivers alike.

The Solution

TranSend ePOD provides Members, typically operating up to 50 vehicles, with a comprehensive proof of delivery system for the distribution of TPN pallets.

  • The ePOD app tracks the complete delivery process from the point of driver log-on, through customer deliveries and collections, capturing mobile signatures with location, timestamp and any relevant photographic evidence. This data provides indisputable proof of what has been delivered to whom, where and when.
  • Visibility of live data gives TPN and Members greater operational efficiency by making drivers and vehicles more efficient and speeding up the resolution of any delivery issues.
  • The resulting reduction in customer claims and delivery queries reduces the operational overhead for TPN Members.
  • Using barcode scanning on the smartphone speeds up the collection and delivery process.
  • TranSend will also optimise routes for TPN Member vehicles to minimise mileage and driver time, while ensuring agreed customer service levels.
The adoption of TranSend ePOD provides our Members with real value through transparency of information as it happens; it replaces manual POD processing with indisputable and immediate electronic proof of delivery; it enables immediate response to customer queries; it manages and monitors compliance with customer service levels. All of which saves time, improves performance and reduces operational costs.

says Mark Duggan, Managing Director at TPN.

Innovative solution, deployment and licensing

TranSend ePOD gives TPN complete control over deployment to its Members, and Members control of its deployment to their sub-contractors and drivers. Deployment is immediate on any Android device – smartphone, tablet or ruggedised device.

This provides added flexibility for Members as subcontractors can use exactly the same system, managed by the TPN Member.

The licensing model accommodates fluctuations in the peaks and troughs of delivery cycles and operates to support the whole TPN community without the need for additional intervention.

For our Members, the TranSend application will improve the complete TPN delivery process from the point of driver log on and confirmation of load on board, through customer delivery and collection, to final return to depot. It operates in real time to provide members with clear and comprehensive ‘live’ information of what is happening with each delivery and how that complies with or deviates from the plan, highlighting exceptions as they occur.

adds Mark Duggan, MD at TPN.

Ease of Implementation

For TPN, TranSend ePOD was implemented within 10 weeks, ahead of the planned timescale.

TranSend ePOD is very intuitive to use and, being deployed on ‘familiar’ smartphone devices, it only takes five minutes to get a driver up and running and ready to go.

TPN has been able to promote ePOD as a ‘self-launch’ product to Members.  There was no need for workshops before going live, for example, as a ‘hands on’ approach has worked best to get drivers using the product quickly and easily.

TranSend shadowed the TPN team to get the first Member live and from there, TPN has been able to set up and train Members itself.  Some Members have handled deployment themselves.

With, on average, eight Member transport businesses going live each week, the complete rollout was completed within 3 months.

As a significant part of a much wider project, TranSend was a ‘stand-out’ implementation down to a very responsive project manager and support team working closely with TPN development staff. In fact, I would say it has set a ‘gold’ standard compared to other suppliers we have worked with.

says Mark Duggan, MD at TPN.

Return on Investment

The introduction of TranSend ePOD to TPN Connect has taken TPN to the forefront of IT service offerings in the pallet network sector, which adds further value to the network for both new and existing Members.

For TPN:

  • 104 Members (110 depots) -  individual businesses – all have a common area of operation on TPN Connect and can be measured on performance centrally
  • Centralised, integrated data enables accurate Member billing
  • TPN can be more responsive in monitoring delivery compliance, as far more can be done centrally, without the need for paperwork
Aside from all the efficiency gains, the reduction in paperwork across the network is huge. Previously, an average depot was printing between 100 and 350 A4 sheets per day.

comments Mark Duggan, MD at TPN.

For TPN Members:

There has been a massive impact on operational efficiency that enables TPN Members to grow their business through improved customer service. The ePOD system:

  • Eliminates human errors through automation via the PDA
  • Offers more efficient use of driver time
  • Reduced admin costs in time and paper processing, scanning and storage
  • Provides photographic evidence if necessary that provides indisputable proof to the customer
  • Automatically generates ETAs to ensure that time-windows are not missed
  • Reduces credit claims and customer queries with faster, accurate billing
  • Easily monitor performance in real time
  • Provides delivery intelligence to improve and maintain high levels of customer service
  • Improves communication between TPN and Members
Having immediate and indisputable proof of any delivery exceptions at the customer site helps us to invoice accurately and thereby reduce late payments and credits.

says Trevor Edden, Managing Director at Banbury-based TPN Member TWE Haulage.

Business Impact
The implementation of TranSend has added a whole new level of scalability to our business in terms of growing the network, with a much tighter and more resilient customer offering.

says Mark Duggan, MD at TPN.

We have elevated the value we add to existing and new clients by now providing a ‘smarter’ customer service. For example, delivery jeopardy alerts, driven from the driver’s device, allow us to keep customers informed of any issues as they arise and better meet any specified time-windows.”

says Trevor Edden, Managing Director at TWE.

The Future

Phase 2 for TPN will be the roll-out of TranSend Route Optimisation which allows TPN Members to automatically re-sequence drops on any route, optimising both the time and distance required, while also taking into account any specific factors, such as customer time-windows.

This integrated route optimisation will further minimise mileage and drivers’ time while ensuring agreed customer service levels. TPN Members will improve driver and vehicle utilisation by optimising loads and routes and thereby reduce cost per delivery.

TPN case study TranSend ePOD


Download case study PDF