They say that ‘knowledge is power’ and, with a growing requirement for immediate, on-demand information across the whole supply chain – delivery and in-transit information needs to be accurate and shared across all operational areas.
ERP, order management and warehouse systems provide visibility of orders and stock to the point of despatch and then . . . you need to wait for the driver’s paperwork to be returned in order to close the supply chain loop.
In the meantime, do you know what’s happening with your deliveries, collections and returns ?
- What deliveries are on which vehicle – and is it the right vehicle?
- Has the delivery left the building?
- When is it due to be delivered?
- Is it on time?
- Can you automatically update the customer on the ETA?
- Was it delivered and when?
- Were there any issues at the point of delivery?
- Do you know what stock is being returned and why?
- Is the customer happy?
- Do you have accurate information for immediate invoicing, credit or replacement?
TranSend ePOD is more than just electronic proof of delivery.
The ePOD app and back-office management system provides full-process supply chain delivery intelligence integrated with your operational systems to show the status of all stock, deliveries and collections, even in transit.
TranSend’s data capture workflow is based on products, individual customers, specific contracts and job types with user-defined visit checks and notes, presented as easy-to-use, step-by-step instructions via the driver’s device.
Here are just a few customer implementation examples of supply chain delivery management solutions incorporating integrated electronic proof of delivery and route planning:
Canute Logistics have multiple customer contracts and use TranSend ePOD to monitor real-time activity and service levels against the route plan.
‘The back-office dashboard enables us, and our clients, to monitor real time delivery activity and service levels against the route plan, which gives us improved customer service reporting using live information’.
Henderson Group use the TranSend ePOD workflow to handle variable customer delivery requirements such as Drop & Go, Drop & Lock and Cash-On-Delivery for Foodservice and Wholesale.
‘We wanted an ‘out-of-the-box’ solution that was simple and intuitive to use for our own and any agency drivers, with the depth of workflow functionality to manage customer-specific requirements at each stop and down to product detail level for variables such as temperature and weights.’
High street retailer Perfect Home use TranSend ePOD and integrated route planning for store and home delivery & collection and provide automated text alerts to store and customer when the delivery vehicle is a pre-defined distance away.
‘TranSend will enable us to better plan, manage and monitor our store and customer deliveries and provide a more efficient and proactive service.’
Commercial office furniture distributor Woodstock Leabank use TranSend ePOD and integrated route planning to build and optimise routes dependent on availability of stock and vehicles – based on weight and volume, including installation time.
‘The system is easy to use for both drivers and office staff and will streamline the process from taking orders, through to getting them scheduled and delivered.’
Get started on your Supply Chain Delivery Management Visibility