TranSend proof of delivery (ePOD) app and route planning – subcontractors

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For TranSend, as an early adopter, Android has been a game-changer in terms of the ease and cost of ePOD deployment.

The same proof of delivery app can be used by own drivers and agency drivers to provide a real-time view of the whole delivery operation, provide predictive ETA’s, ‘jeopardy’ alerts and a proactive customer response to any queries or potential delays.

David Cook, TranSend Managing Director, explains . . .

Delivery Intelligence - ePOD

TranSend  integrated ePOD and Routing is designed to streamline delivery operations by planning optimum routes, monitoring the progress of each route in real time and managing the complete delivery process, including ePOD for proof of delivery and collection.  TranSend ePOD and Route Management provides full visibility of the delivery operation with predictive ETAs and Jeopardy Alerts, enabling clients to better meet delivery time-windows and provide a more pro-active customer service experience.

David Cook, managing director, highlights the benefits to TranSend customers:

“For may fleet operators, one of the main barriers to ePOD implementation, is the process of building routes to provide the necessary data to feed into a proof of delivery system. TranSend is unique in providing integrated route planning and ePOD as a single solution. All the client has to do is provide an order file and TranSend does everything else.”

  • TranSend is readily adopted by both drivers and office staff due to its ease of use and its ability to streamline the process from taking orders, through to getting them scheduled, delivered and invoiced.
  • TranSend can be deployed on rugged or Android devices, or a mixed estate, where drivers download their allocated route for the day and then follow the prescribed process for deliveries and collections, including special instructions and capturing signatures, photos, etc.
  • The Android app can be downloaded on the driver’s own device, which means that any subcontractors can user the same system.
  • Back at the office, TranSend provides complete visibility of the route using GPS tracking from the mobile device, capturing any events and exceptions that have occurred along the route and managing driver compliance against the planned route.
  • TranSend also allows the customer to design their own KPI dashboards, for real-time views of the operation in a format that is easy to visualise, understand and interrogate.

David Cook summarises:

For any fleet operator, TranSend takes away the pain of route planning and allows them to optimise routes and vehicle usage, whilst improving their delivery service, including proof of delivery and collection, with predictive ETAs and Jeopardy Alerts to ensure that they meet customer promises.

One such example is TranSend customer Dynamic Despatch, a specialist logistics supplier to the medical device market that operates up to 20 delivery routes per day.

Andrew Edwards, managing director at Dynamic Despatch, comments:

The flexibility and ease of use of the TranSend route optimisation system means that we can plan the most effective routes taking into account orders, locations, the number of vehicles available and customer delivery time-windows. Using TranSend for route optimisation and detailed delivery tracking, including ePOD, means that we can communicate even more closely with our customers and provide them with access to real-time information. We, and our customers, can see that each delivery arrives quickly and efficiently to its specified destination or recipient.

route optimisation

The latest CILT Driver Shortage Crisis Report highlights the short-term need for operators to combat the challenges of driver shortages and using agency drivers.

With delivery operations being increasingly squeezed on price, but needing to provide higher levels of customer service, distributors need technology to manage their operation more efficiently –  but at an affordable cost.

TranSend customers benefit from using an integrated routing and ePOD system to ensure that routes, vehicles and driver-time is optimised to get the best performance possible from existing resources.

The same proof of delivery app is used by own drivers and agency drivers to provide a real-time view of the whole delivery operation, provide predictive ETA’s, ‘jeopardy’ alerts and a proactive customer response to any queries or potential delays.

In many cases, this had also reduced the need and cost of additional sub-contracted drivers.

proof of delivery appThe TranSend proof of delivery app can be used on any Android mobile device, providing real-time information, using GPS tracking, to the Transport, Customer Service and Planning teams.  Leveraging the power of smartphone devices, users can download the ePOD app on their own choice of device, for a relatively low cost for equipment.

 

Hear what our customers say . . .

“We see real business benefit in being able to plan the most effective routes and manage sub-contractors via their own Android devices using the TranSend ePOD app. By eliminating the need for us to supply drivers with handheld devices, TranSend for Android is an ideal, cost-effective solution for our sub-contracted delivery operation.”

“We have elevated the value we add to existing and new clients by now providing a ‘smarter’ customer service. For example, delivery jeopardy alerts, driven from the driver’s device, allow us to keep customers informed of any issues as they arise and better meet any specified time-windows.”

“Being able to deploy the TranSend app on Standard Android smartphones as well as the Motorola TC55 Android devices, means that the same system can be used by our own drivers and subcontractors alike, which makes it a really flexible and cost-effective solution for our business.”

 

pharmaceutical products

Ethigen

Ethigen will implement TranSend ePOD on Zebra TC55 Android  Touch devices to manage all deliveries to pharmacies through their own fleet of 40 vehicles in Scotland and Northern England.

 

With a turnover in excess of £140 million, Ethigen Limited has established itself as one of the leading pharmaceutical distributors in the United Kingdom, supplying retail pharmacies with a twice daily delivery service in Scotland and a daily delivery service to the rest of the UK.

For regulatory control, Ethigen needed a proof of delivery system that would provide secure tracking of products, including controlled drugs, from loading onto vehicles to the point of delivery to the Pharmacies, ensuring that the right products reach the right person at the right time and to provide instant feedback on any delivery issues as they arise.

The new proof of delivery system will replace paper-based processes and enable load validation by the driver with signature capture on delivery to the pharmacist, feeding real-time data into the back office system, confirming recipient ID with time and date stamp.

Drivers will use the TranSend app to confirm their load prior to departure, sign for any controlled drugs on the load and confirm relevant delivery checks and validation from the pharmacist upon delivery.  The TranSend app provides the driver with necessary prompts based on product type.

The system also manages returns by capturing release authorisation from the pharmacist and tracking items through to acceptance back at the depot, providing a complete and visible audit trail.

The TranSend web-based back office system will provide managers and customer service staff with complete visibility of all deliveries and collections using GPS tracking from the driver’s device, capturing any events and exceptions that have occurred along the route.

TranSend were able to provide us with the depth of functionality we need to manage our controlled deliveries and collections with complete visibility of goods in transit. As a growing business, TranSend enables us to better manage our delivery performance and provide a more efficient service to our customers. Being able to deploy the TranSend app on Standard Android smartphones as well as the Zebra TC55 Android devices, means that the same system can be used by our own drivers and subcontractors alike, which makes it a really flexible and cost-effective solution for our business

Martin McKean, IT Manager at Ethigen

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OTIF dashboard

In the latest issue of m.logistics magazine, Sharon Clancy talked to TranSend Solutions about the adoption of smartphone apps for drivers and how this reduces costs and streamlines the delivery operation from vehicle checks to ePOD.

“Some SMEs have been under pressure to adopt ePOD because it is being demanded by their customers; yet the capital cost of devices has been a deterrent, even for larger companies.  Rugged devices can be expensive, especially when subcontractors have to be factored in. Now drivers (and subcontractors) can simply download the TranSend app onto their smartphone and people are confident that the technology works.  Once a driver has acknowledged that the app is installed, routes can be downloaded via the TranSend platform.  Apps are written in basic Android code, so there are no concerns over what Android device or version the app is deployed on”.
  • Reduce capital costs by supplying drivers with smartphones or using their own devices
  • Easily integrate subcontractors using their own smartphone devices
  • Reliable, proven technology – already in use
  • Any Android smartphone or tablet

Read more about customers using the TranSend app on smartphone or tablet devices:

Read the full article in m.logistics magazine

mlogistics

Find out more about ePOD

TranSend is unique in providing an integrated routing and ePOD solution from a single supplier.  All that’s needed is an order file to get your routing up and running.   Real-time data capture from the handheld provides all the information you need to manage deliveries and collections, including route compliance, vehicle checks, tracking and electronic proof of delivery.  Subcontractors can download the Android app and use the same system as your own drivers.

Find out more about Route Management

 

 

POD recipient ID

“Too many POD systems just amount to a list of call points thrown on to a smartphone.  They don’t take account of actual customer demands”.

In the latest issue of Fulfilment and e.logistics, David Cook, managing director of TranSend Solutions Ltd, comments on the sophistication required by customers for ePOD.

In his POD feature, editor Peter Rowlands poses the question:  Why isn’t the necessary POD functionality already included in ERP or despatch management software?

David Cook has a simple explanation: “It’s because POD is a complex subject.  It’s not a natural extension of a typical enterprise resource planning suite.”

TranSend offers a route editing and vehicle loading module and also has a strong relationship with a number of routing and scheduling software suppliers.”While some scheduling suppliers take a ‘black box’ approach to POD gathering, the better ones provide full integration.”

On the subject of Android as a real alternative to Windows in the mobile world for professional applications, David Cook comments, “Some operators have delayed deciding on their mobile platform until Microsoft’s road map for mobile devices becomes clear, but they simply can’t wait any longer.”

Android means that ordinary smartphones can be used for data capture, although they are more fragile than industrial handheld terminals which can be dropped many times without damage. “But drivers take more care if they’re using their own phone,” David Cook argues.  ”And they’ll rarely let their own phone’s battery run flat.”  He also points out that many smartphone screens are larger than those of typical handheld terminals. “So there’s more space for people to write a legible signature.”

One of the practical attractions of Android in the POD world is that it helps transport operators who regularly make use of subcontracted drivers.  With TranSend, for example, subcontracted drivers can download the app to their own smartphones that will link them into the same POD system used by the company.

Read the full POD feature ‘Show me the proof’ in the Summer 2014 issue of Fulfilment and e.logistics magazine

Find out more about TranSend ePOD customers, including Android, smartphone and subcontracted driver use

Woodstock Leabank depot

Woodstock Leabank use the TranSend integrated route planning & electronic proof of delivery (ePOD) app running on Android smartphone devices. The business has streamlined its delivery operation by planning optimum routes, monitoring the progress of each route in real time and managing the complete delivery and collection process, including ePOD, thereby eliminating manual processes and administration time.

Woodstock Leabank is one of the UK’s major suppliers of commercial and office furniture operating a strong installation and distribution network and pride themselves on delivering high quality products and excellent customer service.  As an innovative business Woodstock Leabank is always looking to deliver fresh design ideas and solutions to its ever-growing customer base.

The business operates its own fleet of eight vehicles and also utilises four spot hire vehicles to supplement this fleet. Woodstock Leabank truckThe company commits to deliver within 10 working days of the customer order and therefore needs to plan effectively in order to ensure it is able to meet customer expectations whilst optimising its available fleet.

TranSend builds and optimises routes based on job details fed from their EDP order management system, availability of stock and the ability to fill vehicles – based on weight and volume.

Using the TranSend app on standard Android Smartphones, drivers download their allocated route for the day and then follow the prescribed process for deliveries and collections, including special instructions, signatures, photos, etc.

Back at the office, TranSend provides complete visibility of the route using GPS tracking from the smartphone, capturing any events and exceptions that have occurred along the route and manage driver compliance against the planned route.

The TranSend integrated route and delivery management system meets our business needs as an effective and affordable solution" "TranSend is unique in providing integrated route planning and delivery management from a single supplier. The system is easy to use for both drivers and office staff and will streamline the process from taking orders, through to getting them scheduled and delivered." "TranSend will allow us to design our own KPI dashboards, which will provide us with real-time views of the operation in a format that is easy to visualise, understand and interrogate." "For us, as a small fleet operator, TranSend takes away the pain of route planning and allows us to optimise routes and vehicle usage, whilst improving our delivery service and ensuring we meet customer promises.

Joe OMalley, managing director at Woodstock Leabank

Woodstock Leabank logo

About Woodstock  Leabank: Woodstock Leabank supply and install office, commercial and education furniture throughout the UK. Member of the British Contract Furnishing Association (BCFA). www.woodstockleabank.co.uk

Find out more about TranSend ePOD for Android and Subcontractors

 

webvans

BarwickBarwick Bathrooms is a leading distributor of quality bathroom brands providing a range of services to bathroom specialists, plumbers and builders merchants across the UK.

In response to business growth, they have appointed a contract distributor to handle their deliveries in Scotland and will use TranSend ePOD for Android to manage this third party delivery operation.

Barwick Bathrooms has already deployed the TranSend ePOD solution across their own delivery fleet, using rugged handheld devices, extending the use of their supply chain execution software to electronic order and delivery confirmation.

Using Android PDAs, TranSend ePOD will feed real-time data from their sub-contracted delivery operation into their existing TranSend delivery management system to provide them with a global view of drops, mileage and delivery activity across the whole business.

The same TranSend ePOD solution operates on both rugged and consumer devices, making it the ideal choice for companies using sub-contractors, where the ePOD app can be downloaded onto any Android smartphone or tablet.

The subcontractor’s drivers will use Android mobile devices for all communication between the driver and the back office to:

  • Record the time the driver signs on and off.
  • Prompt the driver to carry out all vehicle checks and ensure all necessary equipment is loaded on the vehicle.
  • Provide drivers with all route and customer delivery information
  • Capture all relevant details about a customer delivery, including time, signature, photographic evidence and reason for any delivery failure.
  • Automate the payment check prompts for drivers collecting payments

The contract distribution management team will also have advanced notification of products being trunked to their depot in Glasgow and will be able to plan driver routes to make the most effective use of drivers and vehicles.

Barwick Bathrooms use the TranSend web-based Executive Dashboard to manage the delivery operation, utilising real-time information on delivery status measured against their own business KPIs to highlight and react to exceptions as they arise.

"We are delighted to have a fully integrated delivery management system". "As well as improving the efficiency of our delivery operation it is vital that we maintain the same level of service to all of our customers. Being able to provide sub-contractors with the same TranSend functionality on their own devices, means that we can more effectively monitor and manage the costs of all deliveries whilst providing our customers with excellent service and response times whether we use our own drivers or a third party."

Bob Ashley, UK Logistics Manager at Barwick Bathroom Distribution LLP

About Barwick Bathroom Distributors LLP:

Barwick are a leading distributor in the UK of Quality Bathroom Brands.

Based in Bradford, West Yorkshire, they provide a huge portfolio of products and a range of services to assist Bathroom Specialists, Plumbers Merchants, Builders Merchants. www.barwick.co.uk

Find out more about TranSend ePOD for Android and Subcontractors