TranSend proof of delivery (ePOD) app and route planning – Waste water

All posts tagged Waste water

Scottish Water Sludge Tanker

Scottish Water logoScottish Water has implemented TranSend’s mobile collection and disposal job management system to streamline and control its Waste Water Tankering Division.  Scottish water is a major water utility, with 1000 million litres of waste water being taken away and treated annually. The new mobile, real-time, data solution will provide full visibility of collection and disposal jobs, route compliance and driver activity across a fleet of 79 vehicles.

TranSend provides accurate, real-time information that confirms collections and deliveries with volumes, location and time data feeding back to the office. Live GPS feed from the tablets provides real-time plan versus actual monitoring and alerting, to enable Scottish Water to reallocate jobs and allocate ‘reactive’ jobs, maximising the use of their own fleet and reducing the cost of subcontractors.

The key benefit to Scottish Water is the comprehensive visibility of vehicles and drivers against the planned route. TranSend enables our drivers to receive accurate information on their device for routes and jobs on their shift. We constantly aim to raise customer satisfaction levels, which are already high. The TranSend dashboard provides our Scheduling Office with real-time information on arrivals and departures so that they can reallocate jobs as required and keep our customer better informed.

Brendon Williams, Scheduling Technical Lead at Scottish Water

Scottish Water treatment worksScottish Water employs a mixture of internal and contracted tankers for treatment works sludge removal and a private septic tank emptying service. The waste management service is a complex operation, with multi-shifted vehicles and a mixture of driver shift patterns including seven days on, seven days off and four days on, four days off, to maximise service.


Most tankers either pick up works or customer septic tank jobs, except in some rural areas where the same tanker may do pickups from both.

With over 100,000 movements per year going through the system, Scottish Water needed a real-time view of front-line operations to be able to monitor and measure service performance in terms of jobs delivered on time, missed jobs and any other exceptions to the planned route.

Deployed on Samsung Galaxy Tab S 8.4” Android devices, TranSend mobile job management has replaced their paper and spreadsheet-based manual system, which involved a static allocation of core works and inter-site jobs that made it very difficult to work reactively..

TranSend is integrated with Paragon route planning, providing Scottish Water with better visibility of the tanker’s activities again the route plan in terms of which jobs have been completed, cancelled, rejected etc.  Any uncompleted jobs can be rescheduled without delay and any urgent jobs are sent directly to the driver’s device. The system functionality links all disposals with the original collection point, either at treatment works or customer sites providing a full audit trail.

TranSend enables improved compliance in that we know when routes are running late and drivers are reaching their hours limit. This means that any outstanding jobs can be reallocated as necessary.

Brendon Williams

In addition, using their devices, drivers are able to close off jobs and update information on site location and customer contact details, thereby keeping data clean in the back office system. Drivers can also update the time required at each site which is returned to the source database to ensure that schedules are realistic on an ongoing basis.

TranSend has proved to be a really fantastic support partner throughout this whole project. They are always on hand for support and advice, helping Scottish Water to get the best out of the system.

Brendon Williams


About Scottish Water:

Scottish Water has 5.09 million customers in 2.46 million households. 1.34 billion litres of water is provided every day and 847 million litres of waste water is taken away and treated before being returned to the rivers and seas. Scottish Water is the sole provider of water and waste water services to an area of over 30,000 square miles, a third of the area of Britain.  And Scotland has a longer coastline – over 6,800 miles – with a small and relatively dispersed population which requires a large number of small water and waste water treatment works.

Wessex Water tanker

Wessex Water has implemented TranSend’s mobile waste job management system to generate sludge tankering jobs, capture real-time information via the PDA and provide electronic proof of collection and disposal. Routing integration to Truckstops enables Wessex Water to schedule jobs more efficiently and optimise the routing process.

In addition, real-time visibility of jobs and vehicle location means that they can now respond to ad-hoc and emergency jobs more efficiently using their own drivers, rather than using external contractors.

The TranSend solution is deployed on 50 Motorola MC75a rugged handheld devices for drivers with a hosted back-office management system. TranSend is also integrated with existing systems for order information, resource availability, tanker capacity and site logger. Using this integrated data, TranSend provides visibility of real-time information across the whole sludge management operation and generates reporting information on sludge data, driver activity, vehicle capacity, routes and tracking.

“TranSend and Truckstops provides us with a single, integrated view of data across the sludge management operation. The system provides the depth and breadth of real-time information that enabled us to remove manual processes, schedule jobs more efficiently and optimise the routing process. We now maximise the use of our own vehicles and drivers with fuller shifts, which has reduced the need for additional contractors and enabled us to respond to emergency jobs more effectively.”

Ashlea Lane, Head of Waste Water Treatment at Wessex Water


About Wessex Water:

Wessex WaterWessex Water are the regional water and sewage treatment business serving an area of the south west of England, covering 10,000 square kilometres including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire. YTL Power International of Kuala Lumpur acquired Wessex Water in May 2002. Wessex Water treats 475 million litres of sewage from 2.7 million customers a day.


STW worker small

Severn Trent Water has chosen an integrated solution from Paragon and TranSend Solutions to plan, schedule and capture real time information on all sludge tankering collection and disposal jobs. The system will enable Severn Trent Water to electronically manage the process as efficiently and cost-effectively as possible with visibility of real-time information across the whole sludge management operation.

Severn Trent Water has selected Paragon’s Integrated Fleets system with INRIX-based road speed data and HERE street level map content with bridge height information for operational route scheduling and strategic modelling. Paragon’s route optimisation system will replace the current planning process and enable Severn Trent Water to optimise tanker schedules, maximise use of its transport resources, reduce transport costs and allow their Planning team to model proposed capital spend and contingency planning.

TranSend’s industry-specific, mobile proof of delivery and collection solution has been selected by Severn Trent Water to provide drivers with real-time job information, via Samsung Galaxy Tab 4 Android devices. Via the tablets, TranSend will provide accurate, real-time information that confirms collections and deliveries with volumes, location and time data feeding back to the office. Live GPS tracking from the tablets will provide real-time plan v actual monitoring and alerting, to enable Severn Trent Water to reallocate jobs and allocate ‘reactive’ jobs, maximising the use of their own fleet and reducing the cost of subcontractors.

By understanding reception centre capacities and associated processing costs coupled with real time fleet visibility, Combined Heat and Power (CHP) output at Severn Trent’s reception centres can be maximised, increasing the company’s revenue from renewable energy.

Craig Pearson, Planning Office Manager at Severn Trent Water, highlights some of the immediate benefits of the new job management and scheduling system:

“Having evaluated a number of systems against our requirements, a fully integrated system from TranSend and Paragon provided the best solution for us, with both suppliers already proven in the water industry. We can now optimise our tanker schedules to take into account treatment centre capacity and transport costs. Increased visibility of our tankers, combined with the ability to update drivers in real time, will reduce the usage and associated cost of external contract vehicles through better utilisation of our own fleet.”

Severn Trent Water logo


Severn Trent Water is the second largest water and waste water company in the UK. It serves more than 4.2 million homes and business customers and has the lowest combined water and sewerage bills in England and Wales.


Tardis Environmental UK

TranSend  will enable Tardis to streamline its delivery and collection operation by building and optimising routes, recording job tickets and monitoring the progress of these routes and jobs in real time.  This includes electronic proof of delivery and collection, thereby eliminating lost job tickets and ensuring that drivers are carrying out jobs correctly. They will use the TranSend integrated route planning & job management application, running on Motorola TC55 Android devices with built-in scanners.

Tardis portable toiletsTardis operates 60 vehicles covering wet waste collection, portable toilet hire, drainage services, water bowsers, waste tanks and road sweepers.  They pride themselves on excellence in service and offer a nationwide service with a 24 hour call out.

TranSend will be used to build and optimise routes based on job details to reduce mileage and better utilise driver time.  Drivers will download their allocated route for the day on their handheld device and then follow the prescribed process for deliveries and collections, including any special instructions, such as signatures and photographic evidence.

The TranSend solution provides a web-based back office management portal that will provide Tardis with complete visibility of routes and jobs in progress. Using GPS tracking from the driver’s handheld device, TranSend captures any events and exceptions that occur during the day and also manages driver compliance against their allocated route and jobs.

TranSend Solutions are experienced in the waste water sector and their routing and job management system is an excellent fit for our business ‘out of the box’. By automating ticket validation we will have accurate, real-time data to prove that jobs have been completed correctly.”

“We will be able to create different processes, according to the type of job, to ensure that each job is carried out to our specified standards. It also gives us scope to cover other business areas in the future.”

“TranSend provides us with an integrated route planning and job management from one supplier, which means we have a single point of contact for software, hardware and support. The system is easy to use for both drivers and office staff and will enable us to schedule and complete jobs more efficiently, as well as respond more quickly to our customers."

Chris Boydon, managing director, at Tardis Environmental UK

 Tardis Environmental logo


About Tardis Environmental UK:

Tardis offer a broad spectrum of services including tankered waste, portable toilet hire, high pressure jetting and CCTV drainage surveys, water bowser hire, waste tank hire and specialist plant and machinery haulage services.

Find out more about TranSend for Waste Collection & Disposal