DID Electrical

DID Electrical selects TranSend ePOD and Route Optimisation for fully integrated last mile fulfilment


DID Electrical specialises in domestic home appliance deliveries across Ireland, dispatching stock  from its central distribution centre in Dublin and a network of store based delivery hubs across the country.

As part of an investment in future-proofing its operational systems, DID Electrical is replacing legacy bespoke back office software with Microsoft Dynamics NAV and TranSend electronic proof of delivery and route optimisation software is being implemented to provide last mile delivery functionality, enabling two-way data integration and improved real-time information for drivers and the back office.

The TranSend ePOD app will be deployed on Zebra TC57 rugged devices, together with the Vehicle Checks app, to remove time-consuming paperwork, maximise the use of drivers’ time out on the road and improve delivery accuracy and efficiency.

The TranSend back office processing application and dashboard will provide complete visibility of all routes and generate alerts to any issues as they happen, monitoring route compliance against plan for updates to ETAs and highlighting any delivery exceptions.

  • Route data will be imported from the ERP system to TranSend, including order details and items codes.
  • Routes will then be optimised in TranSend, considering any delivery time-windows and installation time, to make the most efficient use of the 23-vehicle fleet.
  • Drop-specific instructions will provide drivers with any specific instructions at each stop, including installation.
  • Updates to live routes will automatically fed to the driver’s device and routes re-optimised.
  • Data relevant to each stop will be captured on the driver’s device, including item codes and quantity delivered, together with any delivery exceptions such as damaged items or incorrect items.
  • Delivery details will be automatically fed back into the ERP system to update the status of each order.
 
The new delivery management system will provide improved customer service capabilities with immediate access to delivery status, ETAs and POD information for more pro-active management of deliveries.  More immediate, indisputable delivery data will ensure  higher accuracy  and reduce admin time. It also provides more stringent GDPR compliance controls compared to traditional hard copy POD.
 
Caroline Monks, Project Manager at DID Electrical, comments on the project:
 

“As one of Ireland’s longest serving electrical retailers,  we pride ourselves on providing superior customer service. The delivery process has a massive impact on the overall shopping experience, often it is the last touchpoint of our customers purchase journey with DID, so we want to ensure the service we offer is consistent throughout. Investing in a first-class fulfilment solution was imperative to ensuring we continue to improve the service offering to our customers. 

We have been really impressed by the TranSend project management team who have worked diligently to ensure that our new integrated system will really help to make the most efficient use of our drivers time while providing a pro-active and tailored customer service.  We found them attentive throughout the implementation, demonstrating a keen understanding of our requirements from the start.

They have worked really well with our third party ERP developers, aligning the integration and reverse integration and providing extremely detailed documentation. Our dedicate project manager continues to offer exceptional service and support throughout the ongoing project”.

 
In phase two of the TranSend project, DID Electrical will implement additional functionality to add rate cards for deliveries to aid reconciliation with billing.
 
About DID Electrical:
DID Electrical opened its first family-owned store in Dublin in 1968 and now has 23 stores across Ireland supplying domestic electrical appliances and electronic devices.   The company also provides a professional installation service and recycling of old electrical appliances.
www.did.ie    
 

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“As one of Ireland’s longest serving electrical retailers,  we pride ourselves on providing superior customer service. The delivery process has a massive impact on the overall shopping experience, often it is the last touchpoint of our customers purchase journey with DID, so we want to ensure the service we offer is consistent throughout. Investing in a first-class fulfilment solution was imperative to ensuring we continue to improve the service offering to our customers”.

Caroline Monks

Project Manager at DID Electrical