The Maintenance Supply Company

The Maintenance Supply Company selects TranSend ePOD and integrated route planning to optimise delivery of janitorial and workwear products


The Maintenance Supply Company Ltd (MSC), member of Jangro - the largest network of independent janitorial and workwear distributors in the UK, has chosen TranSend to improve delivery efficiency and reduce operational costs by streamlining supply chain and delivery processes, and to support its growing business in maintaining a fast and reliable delivery service to clients.

TranSend ePOD, integrated with route planning and optimisation, will be deployed on rugged Android devices to maximise the use of MSC’s 20-strong fleet and drivers and to provide 360-degree, real-time visibility of routes, deliveries, collections and returns.
 

  • Order data from the ERP system will be used to generate routes in TranSend.
  • Routes will be optimised to make the most efficient use of vehicles and drivers based out of two depots in London.
  • Drop-specific instructions will provide drivers with detailed information needed at each stop.
  • Bluetooth wireless printing of receipts with signature.
  • Updates to live routes will be automatically fed to the driver’s device.
  • Route Compliance will monitor actual routes taken against the plan and generate detailed reports, including individual driver debriefs.
  • The TranSend back office processing application and dashboard will provide complete visibility of all routes and generate alerts to any issues and exceptions as they happen.
  • Customer service teams will have immediate access to delivery status, ETAs and POD information.
  • More immediate, accurate and indisputable delivery data will improve invoice accuracy.
  • The Vehicle Checks app will remove paperwork and enable drivers to get out on the road more quickly.
 

Ross Osborne, Managing Director at MSC, comments on the forthcoming project:

“At MSC, we believe it important to evolve our supply chain and delivery systems to manage our delivery performance and provide the best possible customer experience.  With the TranSend ePOD and integrated route planning system, we can provide a more efficient, transparent and pro-active customer service, whilst optimising the use of our resources, replacing paper processes and improving the payment process with more accurate invoicing”.

 
About The Maintenance Supply Company Ltd:
A family-run business established over 20 years, with over 3000 stock lines including specialist chemicals, paper products, health & safety and P.P.E. products as well as a full range of cleaning equipment. Member of Jangro, the largest network of independent janitorial distributors in the UK.
www.cleaning-warehouse.co.uk

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“At MSC, we believe it important to evolve our supply chain and delivery systems to manage our delivery performance and provide the best possible customer experience.  With the TranSend ePOD and integrated route planning system, we can provide a more efficient, transparent and pro-active customer service, whilst optimising the use of our resources, replacing paper processes and improving the payment process with more accurate invoicing”.

Ross Osborne

Managing Director